Collabora not working anymore with Nextcloud 23.02

I’m using Collabora with Nextcloud for a while now. Currently it is not working anymore. But I’m not sure what upgrade (Nextcloud or Collabora) caused the problem.

Collabora version is:

Feb 18 21:28:20 vmd52814.contaboserver.net coolwsd[2071]: Disabled: ucpftp1 rptxml dbu rptui rpt mork odbc sdbc2 cmdmail PresenterScreen abp dbp
Feb 18 21:28:20 vmd52814.contaboserver.net coolwsd[2071]: Allowlisted languages: de_DE en_GB en_US es_ES fr_FR it nl pt_BR pt_PT ru
Feb 18 21:28:21 vmd52814.contaboserver.net coolwsd[2071]: Preloading dictionaries: de_DE en_US en_GB
Feb 18 21:28:22 vmd52814.contaboserver.net coolwsd[2071]: Preloading thesauri: de_DE en_US en_GB
Feb 18 21:28:22 vmd52814.contaboserver.net coolwsd[2071]: Preload icons
Feb 18 21:28:22 vmd52814.contaboserver.net coolwsd[2071]: Preload languages
Feb 18 21:28:22 vmd52814.contaboserver.net coolwsd[2071]: Preload fonts
Feb 18 21:28:32 vmd52814.contaboserver.net coolwsd[2071]: Preload config
Feb 18 21:28:33 vmd52814.contaboserver.net coolwsd[2417]: office version details: { "ProductName": "Collabora Office", "ProductVersion": "**21.06**", "ProductExtension": ".17.1", "BuildId": "b24fd4250587811beeca5b0795c0c253fc1b5cad" }
Feb 18 21:28:33 vmd52814.contaboserver.net coolwsd[961]: Ready to accept connections on port 9980.

This is no Docker Container but a standard installation of Collabora.

Nextcloud is 23.02

I have Apache2 and Nginx running on different ports. On both ports Nextcloud is recognizing Collabora. I also made tests with all standard addresses like:
/hosting/discovery
/hosting/capabilities
/browser/dist/admin/admin.html

So everything seems to be up and running. But when I’m trying to access a document there is a message loading and then “document loading failed”.

The logs of coolwsd are as follows:
kit-56681-02071 2022-02-19 00:09:34.294034 +0100 [ kitbroker_010 ] ERR Failed to get LoKitDocument instance for [file:///tmp/user/docs/2x3bVLKWq1mZa2Nd/callbackwrapper:].| kit/ChildSession.cpp:716
kit-56681-02071 2022-02-19 00:09:34.293843 +0100 [ kitbroker_010 ] ERR error: cmd=load kind=passwordrequired:to-view| ./common/Session.hpp:133
kit-56681-02071 2022-02-19 00:09:34.293589 +0100 [ kitbroker_010 ] ERR Failed to load: file:///tmp/user/docs/2x3bVLKWq1mZa2Nd/callbackwrapper:, error: Unsupported URL

Any ideas what is causing this? Is this a problem of Collabora?

did you check this thread?

I have checked that but that was a general confuguration error. I can reach the mentioned addresses from outside which means von another server. So collabora seems to be up and running like it should.

here too collabora not working with Nextcloud Hub II 23.0.2 : only ok with 22.2.5.
ic.

For what it is worth, I can share that I just finished a fresh build on NC 23.0.2 and a fresh build of Collabora on 21. I’m only using Apache on my Collabora. I’m using a reverse proxy. I got it working after dealing with permission issues I saw in ‘journalctl -xe’.

Update: The last update of the Collabora Office App in Nextcloud fixed it from absolutely not working to partially not working (so no need to do a “freh” install). No other changes done. In my opinion the integration is often bugged. I already experienced things like this before. If you are using iOS devices it’s often not working.

External Collabora:

Apache (explicit port other than 443)
Windows Chrome - working
iOS Chrome - not working

Nginx (without port or explicit 443)
Windows Chrome - working
iOS Chrome - working

Integrated Collabora (Nextcloud working on different port than 443 - this is Apache only)

Windows Chrome - working
iOS Chrome - generally working but bugged because seems to be that not all buttons and navigation objects are visible

Embedded Onlyoffice (Nextcloud working on different port than 443 - this is Apache only)

Windows Chrome - working
iOS Chrome - not working