Nextcloud version (eg, 20.0.5): 28.0.1
Operating system and version (eg, Ubuntu 20.04): Debian 12
Apache or nginx version (eg, Apache 2.4.25): nginx 1.22.1-9
PHP version (eg, 7.4): (I assume 8.1? using the AIO v7.9.1)
The issue you are facing: When opening a .odp file in the aio-supplied collabora server and I want to start the presentation, the full-screen loading screen never disappears. When exiting full screen, I get a error message telling me there was a failure with “saveas”.
Is this the first time you’ve seen this error? (Y/N): N
Steps to replicate it:
- Create a .odp with a supplied template
- Hit “Present” button to open it fullscreen
- Exit fullscreen as it isn’t loading.
The output of the collabora server log from aio that appears for each time I open the document and hit present:
sh: 1: /usr/bin/coolmount: Operation not permitted
sh: 1: /usr/bin/coolmount: Operation not permitted
sh: 1: /usr/bin/coolmount: Operation not permitted
wsd-00007-00016 2024-01-18 20:55:23.218045 +0100 [ websrv_poll ] WRN convert-to: Requesting address is denied: ***MYCLIENTIPHERE***| wsd/COOLWSD.cpp:4095
frk-00011-00011 2024-01-18 20:55:32.993863 +0100 [ forkit ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/hosts] is out-of-date. Will have to copy sysTemplate to jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:529
kit-45854-00011 2024-01-18 20:55:37.079505 +0100 [ kitbroker_006 ] ERR ToMaster-18ab: SaveAs Failed for id=slideshow [/tmp/user/docs/LChO6Y01trUvOx5MNAOgLtBPZr5r9lC6R4T5zXDfxXTo2lT4uZWa9Ikl6VGkGPZZ/slideshow.svg]. error= exception: SfxBaseModel::impl_store <file:///tmp/user/docs/LChO6Y01trUvOx5MNAOgLtBPZr5r9lC6R4T5zXDfxXTo2lT4uZWa9Ikl6VGkGPZZ/slideshow.svg> failed: 0xc10(Error Area:Io Class:Write Code:16) at /opt/collaboraoffice/debugsource/sfx2/source/doc/sfxbasemodel.cxx:3249 at /opt/collaboraoffice/debugsource/sfx2/source/doc/sfxbasemodel.cxx:1807| kit/ChildSession.cpp:1111
kit-45854-00011 2024-01-18 20:55:37.079535 +0100 [ kitbroker_006 ] ERR ToMaster-18ab: error: cmd=downloadas kind=saveasfailed| common/Session.hpp:169
wsd-00007-47668 2024-01-18 20:55:37.079636 +0100 [ docbroker_006 ] ERR ToClient-18ab: downloadas error failure: saveasfailed| wsd/ClientSession.cpp:1686
kit-45854-00011 2024-01-18 20:55:37.080713 +0100 [ kitbroker_006 ] ERR ToMaster-18ab: error: cmd=exportas kind=failure| common/Session.hpp:169
wsd-00007-47668 2024-01-18 20:55:37.080860 +0100 [ docbroker_006 ] ERR ToClient-18ab: exportas error failure: failure| wsd/ClientSession.cpp:1686
I don’t know what the first WRN message about my IP is about… it does not seem related to the WOPI request allow list as modifying that does not have any effect.