Collabora can't edit files

Hi,

I try to setup Collabora Online with Docker but when I try to edit a document nextcloud return an internal error.
For check if collabora works fine, I go on this web page: https://collabora.domain.loc/hosting/discovery and it’s return an XML file with a valid SSL certificate.

Internal Server Error:

Internal Server Error

The server encountered an internal error and was unable to complete your request.

Please contact the server administrator if this error reappears multiple times, please include the technical details below in your report.

More details can be found in the server log.

Server log of nextcloud:
https://paste.fedoraproject.org/paste/kwygCETQsblQOialXFLK5w

Docker log:

docker -l debug logs -f gracious_bhaskara 
Generating RSA private key, 2048 bit long modulus
....................................+++
....................................+++
e is 65537 (0x10001)
Generating RSA private key, 2048 bit long modulus
....+++
....................................................+++
e is 65537 (0x10001)
Signature ok
subject=/C=DE/ST=BW/L=Stuttgart/O=Dummy Authority/CN=localhost
Getting CA Private Key
frk-00027-00027 15:43:13.247926 [ forkit ] ERR  Ignored setting RLIMIT_FSIZE to 18446744073709551615 bytes. (errno: Success)| common/Seccomp.cpp:284
frk-00027-00027 15:43:13.248089 [ forkit ] ERR  Ignored setting RLIMIT_NOFILE to 18446744073709551615 files. (errno: Success)| common/Seccomp.cpp:306
loolforkit version details: 2.1.5 - c9a8aed
office version details: { "ProductName": "Collabora Office", "ProductVersion": "5.3", "ProductExtension": ".10.30", "BuildId": "2342ab86aa31a9e7795742ba4b72ad06ad312b9e" }
wsd-00025-00026 15:44:37.388358 [ prisoner_poll ] WRN  ForKit not responsive for 84150 ms forking 1 children. Resetting.| wsd/LOOLWSD.cpp:339
wsd-00025-00033 16:26:19.289848 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid file.| wsd/FileServer.cpp:281
wsd-00025-00033 14:54:27.186233 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid file.| wsd/FileServer.cpp:281
wsd-00025-00033 14:56:21.544521 [ websrv_poll ] ERR  FileServerRequestHandler: File not found: Invalid file.| wsd/FileServer.cpp:281

I have update to the latest version 3.0.0 and I have the same problem.

Log of docker:

Generating RSA private key, 2048 bit long modulus
............+++
...................................+++
e is 65537 (0x10001)
Generating RSA private key, 2048 bit long modulus
...........+++
........+++
e is 65537 (0x10001)
Signature ok
subject=/C=DE/ST=BW/L=Stuttgart/O=Dummy Authority/CN=localhost
Getting CA Private Key
loolforkit version details: 3.0.0 - 81c8935
Init vcl
preload: merged unordf ucpchelp1 msforms vbaobj pcr vbaswobj sw XMergeBridge animcore hwp flash chartcore solver sc wpftcalc xof ucpcmis1 wpftdraw sd svgfilter evtatt ucpftp1 ucpgio1 graphicfilter wpftimpress placeware sdfilt sm pdffilter PresentationMinimizer rptxml protocolhandler ucpdav1 wpftwriter msword lwpft writerfilter t602filter xmlfa avmediaogl basctl binaryurp uuresolver scd chartcontroller kde4be1 ldapbe2 dba sdbt dbu dbmm deploymentgui migrationoo2 migrationoo3 xsltfilter sdd embobj emboleobj log expwrap odfflatxml textfd storagefd xmlfd frm fwl fwm io textconversiondlgs smd avmediagst_0_10 mozbootstrap oox scfilt OGLTrans slideshow proxyfac cairocanvas vclcanvas canvasfactory mtfrenderer simplecanvas oglcanvas rptui rpt res dlgprov basprov stringresource dbaxml jdbc mork odbc sdbc2 calc dbase evoab firebird_sdbc flat writer xsec_xmlsec reflection bootstrap introspection invocation invocadapt javaloader javavm namingservice stocservices cmdmail syssh cached1 ucphier1 ucpimage ucppkg1 srtrs1 ucptdoc1 xsltdlg swd cui bib guesslang offacc scn scriptframe ScriptProviderForJava ScriptFramework dbpool2 hsqldb xmlsecurity analysis date pricing fps_office i18nsearch wizards.agenda.CallWizard wizards.fax.CallWizard form wizards.letter.CallWizard query report table wizards.web.CallWizard xsec_fw vbaevents PresenterScreen pdfimport losessioninstall reportbuilder smoketest abp dbp mysql  ucpext hyphen spell lnth mailmerge for ctl passwordcontainer svgio updatefeed 
Preloading dictionaries: de_DE en_US fr_FR it_IT nl_NL pl_PL pt_BR ru_RU de_CH en_GB pt_PT de_AT es_ES 
Preload icons
Preload languages
office version details: { "ProductName": "Collabora Office", "ProductVersion": "5.3", "ProductExtension": ".10.36", "BuildId": "bb5e55d407c013b5b59459d9551268924cd7f785" }
wsd-00025-00026 15:32:53.846127 [ prisoner_poll ] WRN  ForKit not responsive for 5495 ms forking 1 children. Resetting.| wsd/LOOLWSD.cpp:350

Collabora was working with 11.0.2. Just updated to 12.0.4 and pulled the latest collabora/code. Now I am getting a timeout when hitting an existing odt document. Error log in nextcloud shows error for app richdocuments:

GuzzleHttp\Exception\ConnectException: cURL error 7: Failed to connect to office.my-nextcloud-domain.com port 443: Connection timed out

Docker log shows:

wsd-00026-00027 01:31:12.652325 [ prisoner_poll ] WRN ForKit not responsive for 6956 ms forking 1 children. Resetting.| wsd/LOOLWSD.cpp:350

Some news about this problem ?

Seem that I have the same…

I have got the exact same problem and I can’t seem to find any solution. If I call https://office.domain.com/ then I get the Message OK so it seems that the collabora server itself is working.

Has anybody got an Idea how to resolve this problem or does at least someone know what’s causing this problem?

I once had a similar problem - it turned out I had to configure the (public) share that contained the document to allow editing.