I am having trouble accessing Nextcloud chat support.
I clicked on the
Open chat button on the
/settings/admin/support page of my Nextcloud installation. After I signed in at riot.im I get a box in which I can either
Use another login or
If I select
Use another login then I get this page hanging,
If I select
Skip then I get another box in which I confirm my decision to skip, then this box,
Re-join gives me the same box again.
How do I get chat support?
Can you please be MORE PRECISE, describe you environment, the used software versions, of your self-hosting your server or if you’ve subscribed to a service, and where and how you want to access a chat support?!
I am using Windows 10. This happens in both Chrome and Firefox, and in incognito windows in each. I am using Nextcloud 19. The
Open chat link links to
This is the first box I get at riot.im after logging in. I could not post it in my first post since I did not have the permissions in this forum:
The Element chat service (previously known as RiotChat) has absolutely nothing to do with Nextcloud itself, except that a 3rd-party “Element for Nextcloud” app exists. Therefore you have to subscribe to that service first, before you can use it
Perhaps you misunderstood my issue: I am not asking for help with the Nextcloud Element app; I am asking for help accessing Nextcloud chat support.
Afaik a Nextcloud chat support doesn’t exist. Based on your scvreenshot you want to access a service which is hosted at “
https://riot.im” which is an external service, isn’t it?!
No need for follow up though; I will use other channels.
Ok, now I understand. You’re referring to the support app which contains an IRC chat link. This link uses the external Element chat service (previously known as RiotChat) by default, which defintely requires a registration. If you don’t want to register for that service you need to use a different IRC chat client, like e.g. Thunderbird.