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Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. ![]()
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 32.0.5
- Operating system and version (e.g., Ubuntu 24.04):
- Ubuntu 24.04
- Web server and version (e.g, Apache 2.4.25):
- nginx 1.24.0
- Reverse proxy and version _(e.g. nginx 1.27.2)
- nginx 1.24.0
- PHP version (e.g, 8.3):
- PHP 8.3.6
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
since installation
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
bare metal (zip file)
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
There are several log entries with this message. Every time the web interface is opened, this logs arise. I feel it is slowing down my installation performance. Is it possible that this is the cause of the poor performance I’m experiencing (it seems yes, at first)?
Steps to replicate it (hint: details matter!):
-
wget https://download.nextcloud.com/server/releases/latest.zip
unzip latest.zip
sudo mv ~/Downloads/nextcloud/* /var/www/nextcloud/
sudo chown -R www-data:www-data /var/www/nextcloud -
config vitual host on nginx (I don’t feel it matters here)
-
Proceed to the URL and finish installation through the web installer.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
{"reqId":"NsPWa7qWedhIg7MEtZgo","level":4,"time":"2026-02-06T10:51:15+00:00","remoteAddr":"IP","user":"--","app":"no app in context","method":"GET","url":"/login","scriptName":"/index.php","message":"Capabilities of OCA\\Theming\\Capabilities took 9.41 seconds to generate.","userAgent":"Mozilla/5.0 (iPhone; CPU iPhone OS 18_7 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/26.2 Mobile/15E148 Safari/604.1","version":"32.0.5.0","data":[]}
{"reqId":"SNXbie7rurT9TDNGuNn5","level":4,"time":"2026-02-06T10:51:36+00:00","remoteAddr":"IP","user":"diracom_adm","app":"no app in context","method":"GET","url":"/apps/dashboard/","scriptName":"/index.php","message":"Capabilities of OCA\\Theming\\Capabilities took 7.45 seconds to generate.","userAgent":"Mozilla/5.0 (iPhone; CPU iPhone OS 18_7 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/26.2 Mobile/15E148 Safari/604.1","version":"32.0.5.0","data":[]}
{"reqId":"FbMMaJFgzn5IwGixx9o6","level":4,"time":"2026-02-06T10:51:53+00:00","remoteAddr":"IP","user":"diracom_adm","app":"no app in context","method":"GET","url":"/apps/files/","scriptName":"/index.php","message":"Capabilities of OCA\\Theming\\Capabilities took 6.27 seconds to generate.","userAgent":"Mozilla/5.0 (iPhone; CPU iPhone OS 18_7 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/26.2 Mobile/15E148 Safari/604.1","version":"32.0.5.0","data":[]}
{"reqId":"zymOHAKIkSC2L5l8l8oL","level":4,"time":"2026-02-06T10:51:58+00:00","remoteAddr":"IP","user":"diracom_adm","app":"no app in context","method":"GET","url":"/apps/files/undefined","scriptName":"/index.php","message":"Capabilities of OCA\\Theming\\Capabilities took 2.24 seconds to generate.","userAgent":"Mozilla/5.0 (iPhone; CPU iPhone OS 18_7 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/26.2 Mobile/15E148 Safari/604.1","version":"32.0.5.0","data":[]}
{"reqId":"ZoUEzLHgnGIjQu1Y56EO","level":3,"time":"2026-02-06T13:34:15+00:00","remoteAddr":"IP","user":"--","app":"no app in context","method":"GET","url":"/login","scriptName":"/index.php","message":"Capabilities of OCA\\Theming\\Capabilities took 1.23 seconds to generate.","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/144.0.0.0 Safari/537.36","version":"32.0.5.0","data":[]}
{"reqId":"RgWWt30TQSvNCVuRQMks","level":3,"time":"2026-02-06T13:34:18+00:00","remoteAddr":"IP","user":"--","app":"no app in context","method":"GET","url":"/login","scriptName":"/index.php","message":"Capabilities of OCA\\Theming\\Capabilities took 1.4 seconds to generate.","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/144.0.0.0 Safari/537.36","version":"32.0.5.0","data":[]}
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
not the case
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
empty
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"nuvem.diracom.org"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "32.0.5.0",
"overwrite.cli.url": "https:\/\/nuvem.diracom.org",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"maintenance": false,
"maintenance_window_start": 3,
"memcache.local": "\\OC\\Memcache\\APCu",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"filelocking.enabled": true,
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"htaccess.RewriteBase": "\/",
"default_phone_region": "BR",
"config_preset": 7,
"allow_local_remote_servers": true,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"cache_app_config": true
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 5.0.0-dev.0
- app_api: 32.0.0
- bruteforcesettings: 5.0.0-dev.0
- circles: 32.0.0
- cloud_federation_api: 1.16.0
- comments: 1.22.0
- contactsinteraction: 1.13.1
- dashboard: 7.12.0
- dav: 1.34.2
- federatedfilesharing: 1.22.0
- federation: 1.22.0
- files: 2.4.0
- files_downloadlimit: 5.0.0-dev.0
- files_pdfviewer: 5.0.0-dev.0
- files_reminders: 1.5.0
- files_sharing: 1.24.1
- files_trashbin: 1.22.0
- files_versions: 1.25.0
- firstrunwizard: 5.0.0-dev.0
- guests: 4.6.0
- logreader: 5.0.0-dev.0
- lookup_server_connector: 1.20.0
- nextcloud_announcements: 4.0.0-dev.0
- notifications: 5.0.0-dev.0
- notify_push: 1.3.0
- oauth2: 1.20.0
- password_policy: 4.0.0-dev.0
- photos: 5.0.0-dev.1
- previewgenerator: 5.11.0
- privacy: 4.0.0-dev.0
- profile: 1.1.0
- provisioning_api: 1.22.0
- recommendations: 5.0.0-dev.0
- related_resources: 3.0.0-dev.0
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- sharebymail: 1.22.0
- support: 4.0.0-dev.0
- survey_client: 4.0.0-dev.0
- systemtags: 1.22.0
- text: 6.0.1
- theming: 2.7.0
- twofactor_backupcodes: 1.21.0
- updatenotification: 1.22.0
- user_status: 1.12.0
- viewer: 5.0.0-dev.0
- weather_status: 1.12.0
- webhook_listeners: 1.3.0
- workflowengine: 2.14.0
Disabled: - admin_audit: 1.22.0
- encryption: 2.20.0
- files_external: 1.24.1
- suspicious_login: 10.0.0-dev.0
- twofactor_nextcloud_notification: 6.0.0-dev.0
- twofactor_totp: 14.0.0
- user_ldap: 1.23.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.