Can't see my files and documents


Since this friday I can’t access my files or documents on my different laptops. Weirdly I can access them on my phone. I usully use Firefox on my computers but tried also with internet explorer and it didn’t worked either way. I also tried to disconnect and reconnect myself with no change. I can see that the files are still there because I can see that I am using 2 out of 3 GB. Also when I look for a file in the search engine I find it but when I click on it I come back on the “All files” menue and it is blanck. Also I could copy/paste a document form my computer to Nexcloud and I know it worked because when I tried to do it again I was asked to choose between the old and the new document. So it is really weird cause I seems to be able to do a lot of things but not see or access my files or documents. Can anyone help me please?

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Sorry to hear you’re facing problems :slightly_frowning_face: is for home/non-enterprise users. If you’re running a business, paid support can be accessed via where we can ensure your business keeps running smoothly.

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Nextcloud version (eg, 20.0.5): replace me
Operating system and version (eg, Ubuntu 20.04): replace me
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): replace me

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N):

Steps to replicate it:

The output of your Nextcloud log in Admin > Logging:


The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____: