Nextcloud version (eg, 20.0.5): 23.0.0.10
Collabora: collabora/code:21.11.0.6.1
Operating system and version (eg, Ubuntu 20.04): Debian 11
Apache or nginx version (eg, Apache 2.4.25): nginx/1.20.1
PHP version (eg, 7.4): PHP 8.0.13
The issue you are facing:
When I try to open an Office document I get the following message:
Is this the first time you鈥檝e seen this error? (Y/N): Y
Steps to replicate it:
- search any office document
- Open the document
The output of your Nextcloud log in Admin > Logging:
nothing
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
{
"system": {
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"mmmbox.mmmgroup.com"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"skeletondirectory": "\/home\/mmmbox_skeleton",
"tempdirectory": "\/tmp\/mmmbox_temp",
"dbtype": "mysql",
"version": "23.0.0.10",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"mysql.utf8mb4": true,
"installed": true,
"loglevel": 3,
"logdateformat": "d.m.Y H:i:s",
"logtimezone": "Europe\/Berlin",
"log_rotate_size": 10485760,
"maintenance": false,
"secret": "***REMOVED SENSITIVE VALUE***",
"ldapIgnoreNamingRules": false,
"forcessl": true,
"mail_smtpmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "25",
"ldapProviderFactory": "\\OCA\\User_LDAP\\LDAPProviderFactory",
"ldapUserCleanupInterval": 51,
"lost_password_link": "https:\/\/www.mmmgroup.com\/de\/user\/password",
"instanceid": "***REMOVED SENSITIVE VALUE***",
"mail_sendmailmode": "smtp",
"mail_smtpauthtype": "LOGIN",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"overwrite.cli.url": "https:\/\/mmmbox.mmmgroup.com",
"memcache.local": "\\OC\\Memcache\\Redis",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 6379,
"timeout": 0
},
"default_language": "de",
"default_locale": "de",
"default_phone_region": "de",
"trashbin_retention_obligation": "auto, 60",
"versions_retention_obligation": "auto, 60",
"theme": "mmmbox",
"defaultapp": "apporder",
"simpleSignUpLink": "false",
"activity_expire_days": "90",
"updater.release.channel": "stable",
"app_install_overwrite": [
"circles",
"apporder",
"groupfolders",
"quota_warning"
]
}
}
The output of your Apache/nginx/system log in /var/log/____:
Nextcloud:
nothing
Collabora:
2021/12/16 17:35:03 [error] 1846#1846: *34560234 open() "/etc/nginx/html/browser/15dc78e/cool.html" failed (2: No such file or directory), client: 212.211.191.216, server: office.mmmgroup.com, request: "POST /browser/15dc78e/cool.html?WOPISrc=https%3A%2F%2Fmmmbox.mmmgroup.com%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F848768_oc4zv99hzps1&title=Schicht.xlsx&lang=en&closebutton=1&revisionhistory=1 HTTP/2.0", host: "office.mmmgroup.com"