Nextcloud version: 24.0.0
Operating system and version: Ubuntu 18.04
Apache or nginx version: Apache 2.4.29
PHP version: 8.0.18
The issue you are facing:
I think that updating to Nextcloud 24.0.0 broke my installation. Today I reached my installation and I can’t login. Checked username and password but it didn’t accept them, it just reloads the page.
I tried reset the password but it said that it was impossible and that I should reach he admnistrator (me).
I tried downgrading php from 8.1 to 8.0, I also removed php8.1 and restarted the apache server.
I know I should have some backups because I enabled them, but I don’t know where they are stored.
Is this the first time you’ve seen this error?:
Yes. When I update Nextcloud it always has problems, but this time I can’t find which one.
Steps to replicate it:
- Update Nextcloud
- At next access, get prompted to login
The output of your Nextcloud log in Admin > Logging:
I can’t access it since I can’t enter in Nextcloud.
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
$CONFIG = array (
'instanceid' => 'ocpw2e29q8ij',
'passwordsalt' => 'XXXX',
'secret' => 'XXXX',
'trusted_domains' =>
array (
0 => 'nextcloud.samuelezappala.it',
1 => 'www.nextcloud.samuelezappala.it',
),
'datadirectory' => '/var/www/nextcloud.samuelezappala.it/public/data',
'dbtype' => 'mysql',
'version' => '24.0.0.12',
'overwrite.cli.url' => 'https://nextcloud.samuelezappala.it',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => 'XXXX',
'installed' => true,
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'filelocking.enabled' => true,
'redis' =>
array (
'host' => '/var/run/redis/redis-server.sock',
'port' => 0,
'dbindex' => 0,
'password' => 'XXX',
'timeout' => 1.5,
),
'maintenance' => false,
'theme' => '',
'loglevel' => 0,
'app_install_overwrite' =>
array (
0 => 'passman',
1 => 'breezedark',
2 => 'nextbackup',
),
'htaccess.RewriteBase' => '/',
'updater.release.channel' => 'stable',
'default_phone_region' => 'IT',
'mail_from_address' => 'samuele.zappala',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'mail.com',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'smtp.mail.com',
'mail_smtpname' => 'samuele.zappala@mail.com',
'mail_smtppassword' => 'XXXXX',
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
'updater.secret' => '$2y$10$wHom.jAAq4NJrjXT9unbK.AqnhFbfcfG2n49Rq1.O6LAMgaloEWzG',
The output of your Apache/nginx/system log in /var/log/____:
[Thu May 05 10:16:25.669829 2022] [mpm_prefork:notice] [pid 1305] AH00169: caught SIGTERM, shutting down
[Thu May 05 10:16:25.857002 2022] [mpm_prefork:notice] [pid 3390] AH00163: Apache/2.4.29 (Ubuntu) OpenSSL/1.1.1 configured -- resuming normal operations
[Thu May 05 10:16:25.857076 2022] [core:notice] [pid 3390] AH00094: Command line: '/usr/sbin/apache2'
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
I checked the nextcloud.log but the last entry is about two hours ago.