The Basics
- Nextcloud Server version (e.g., 29.x.x):
1.56
- Operating system and version (e.g., Ubuntu 24.04):
- Bookworm
- Web server and version (e.g, Apache 2.4.25):
- 2.4.66 (Debian)
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
- PHP 8.3.12
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
after i changed admin passwd
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
RPi 4 prebuilt install
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
can’t login as nextcloud administrator via web interface
Steps to replicate it (hint: details matter!):
- I installed Nextcloud on a RPI4 using the prebuilt NextcloudPi_RaspberryPi4 V1.56. I created a web redirect from noip, with the ip name ‘mycloud.point2this.com’, and ensured that port forwarding rules for 80 and 433 went to my Raspberry Pi at 192.168.1.10. I created a user, ‘test@gmail.com’ username test. Using both the web interface and the windows desktop client I could transfer files back and forth from a pc to nextcloud. Sofar, so good. A few weeks went by and I forgot my nextcloud admin name and password. In an attempt to retrieve it with the help of chatgpt, I edited the cmdline.txt on the SD card and was able to boot to a root shell. Using occ, II was able to see the users: gggNextcloudAdmin, test, and ncp. I then reset the password for gggNextcloudAdmin. I returned the cmdline file on the SD card to its original state, Rebooted the system and when I directly connected to the Pi, I could login using gggNextcloudAdmin, and the new password. I could also ssh into the pi and login with gggNextcloudAdmin and the new password. Now, when I use a web browser and go to nextcloud.me.com or the local IP address and try to login with gggNextcloudAdmin and the password, it won’t accept it. I think it should-right? If so, how can I fix this? I want to be able to access the admin screens in Nextcloud.
Web Browser
Tried above with Firefox and Edge, both are the current versions.
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
jjhNextcloudAdmin@nextcloudpi:~$ sudo -u www-data php /var/www/nextcloud/occ config:list
{
"system": {
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": {
"0": "localhost",
"1": "192.168.1.253",
"2": "nextcloudpi.local",
"3": "mycloud.point2this.com",
"11": "2600:4041:37b:5600:b1b0:e698:8596:392c",
"5": "mycloud.point2this.com",
"6": "108.17.125.29",
"14": "nextcloudpi"
},
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "30.0.1.2",
"overwrite.cli.url": "https:\/\/mycloud.point2this.com\/",
"overwritehost": "mycloud.point2this.com",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"memcache.local": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0,
"timeout": 0,
"password": "***REMOVED SENSITIVE VALUE***"
},
"tempdirectory": "\/opt\/ncdata\/data\/tmp",
"mail_smtpmode": "sendmail",
"mail_smtpauthtype": "LOGIN",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"preview_max_x": "2048",
"preview_max_y": "2048",
"jpeg_quality": "60",
"overwriteprotocol": "https",
"maintenance": false,
"logfile": "\/opt\/ncdata\/data\/nextcloud.log",
"trusted_proxies": "***REMOVED SENSITIVE VALUE***"
},
"apps": {
"activity": {
"enabled": "yes",
"installed_version": "3.0.0",
"types": "filesystem"
},
"app_api": {
"enabled": "yes",
"installed_version": "4.0.0",
"types": ""
},
"backgroundjob": {
"lastjob": "106"
},
"bruteforcesettings": {
"enabled": "yes",
"installed_version": "3.0.0",
"types": ""
},
"calendar": {
"enabled": "yes",
"installed_version": "5.0.1",
"types": ""
},
"circles": {
"enabled": "yes",
"installed_version": "30.0.0-dev",
"loopback_tmp_path": "\/",
"loopback_tmp_scheme": "https",
"maintenance_run": "0",
"maintenance_update": "{\"3\":1770070502,\"2\":1770072602,\"1\":1770072602}",
"migration_22": "1",
"migration_run": "0",
"types": "filesystem,dav"
},
"cloud_federation_api": {
"enabled": "yes",
"installed_version": "1.13.0",
"types": "filesystem"
},
"comments": {
"enabled": "yes",
"installed_version": "1.20.1",
"types": "logging"
},
"contacts": {
"enabled": "yes",
"installed_version": "6.1.0",
"types": "dav"
},
"contactsinteraction": {
"enabled": "yes",
"installed_version": "1.11.0",
"types": "dav"
},
"core": {
"backgroundjobs_mode": "cron",
"installedat": "1731099245.0198",
"lastcron": 1770072603,
"lastupdatedat": 1731099245,
"metadataGenerationDone": true,
"moveavatarsdone": "yes",
"previewsCleanedUp": "1",
"public_files": "files_sharing\/public.php",
"vendor": "nextcloud",
"files_metadata": {
"photos-original_date_time": {
"value": null,
"type": "int",
"etag": "",
"indexed": true,
"editPermission": 0
},
"photos-exif": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"photos-ifd0": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"photos-size": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"blurhash": {
"value": null,
"type": "string",
"etag": "00470f8a8587fda0d5e4c97e12d7a728",
"indexed": false,
"editPermission": 0
},
"photos-gps": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
}
},
"oc.integritycheck.checker": []
},
"dashboard": {
"enabled": "yes",
"installed_version": "7.10.0",
"types": ""
},
"dav": {
"buildCalendarReminderIndex": "yes",
"buildCalendarSearchIndex": "yes",
"enabled": "yes",
"installed_version": "1.31.1",
"regeneratedBirthdayCalendarsForYearFix": "yes",
"types": "filesystem"
},
"federatedfilesharing": {
"enabled": "yes",
"installed_version": "1.20.0",
"types": ""
},
"federation": {
"enabled": "yes",
"installed_version": "1.20.0",
"types": "authentication"
},
"files": {
"enabled": "yes",
"installed_version": "2.2.0",
"mimetype_version": "30.0.1.2",
"types": "filesystem"
},
"files_downloadlimit": {
"enabled": "yes",
"installed_version": "3.0.0",
"types": ""
},
"files_pdfviewer": {
"enabled": "yes",
"installed_version": "3.0.0",
"types": ""
},
"files_reminders": {
"enabled": "yes",
"installed_version": "1.3.0",
"types": ""
},
"files_sharing": {
"enabled": "yes",
"installed_version": "1.22.0",
"types": "filesystem"
},
"files_trashbin": {
"enabled": "yes",
"installed_version": "1.20.1",
"types": "filesystem,dav"
},
"files_versions": {
"enabled": "yes",
"installed_version": "1.23.0",
"types": "filesystem,dav"
},
"firstrunwizard": {
"enabled": "yes",
"installed_version": "3.0.0",
"types": "logging"
},
"logreader": {
"enabled": "yes",
"installed_version": "3.0.0",
"types": "logging"
},
"lookup_server_connector": {
"enabled": "yes",
"installed_version": "1.18.0",
"types": "authentication"
},
"nextcloud_announcements": {
"enabled": "yes",
"installed_version": "2.0.0",
"pub_date": "Thu, 24 Oct 2019 00:00:00 +0200",
"types": "logging"
},
"nextcloudpi": {
"enabled": "yes",
"installed_version": "0.0.2",
"types": ""
},
"notes": {
"enabled": "yes",
"installed_version": "4.11.0",
"types": ""
},
"notifications": {
"enabled": "yes",
"installed_version": "3.0.0",
"types": "logging"
},
"notify_push": {
"base_endpoint": "https:\/\/mycloud.point2this.com\/push",
"cookie": "***REMOVED SENSITIVE VALUE***",
"enabled": "yes",
"installed_version": "0.7.0",
"types": "filesystem"
},
"oauth2": {
"enabled": "yes",
"installed_version": "1.18.1",
"types": "authentication"
},
"password_policy": {
"enabled": "yes",
"installed_version": "2.0.0",
"types": "authentication"
},
"photos": {
"enabled": "yes",
"installed_version": "3.0.2",
"lastPlaceMappedUser": "ncp",
"lastPlaceMappingDone": "true",
"types": "dav,authentication"
},
"preview": {
"jpeg_quality": "60"
},
"previewgenerator": {
"enabled": "yes",
"heightSizes": "256",
"installed_version": "99.99.99",
"squareSizes": "32 256",
"types": "filesystem",
"widthSizes": "256 384"
},
"privacy": {
"enabled": "yes",
"installed_version": "2.0.0",
"types": ""
},
"provisioning_api": {
"enabled": "yes",
"installed_version": "1.20.0",
"types": "prevent_group_restriction"
},
"recommendations": {
"enabled": "yes",
"installed_version": "3.0.0",
"types": ""
},
"related_resources": {
"enabled": "yes",
"installed_version": "1.5.0",
"types": ""
},
"serverinfo": {
"cached_count_filecache": "1904",
"cached_count_storages": "6",
"enabled": "yes",
"installed_version": "2.0.0",
"types": ""
},
"settings": {
"enabled": "yes",
"installed_version": "1.13.0",
"types": ""
},
"sharebymail": {
"enabled": "yes",
"installed_version": "1.20.0",
"types": "filesystem"
},
"support": {
"SwitchUpdaterServerHasRun": "yes",
"enabled": "yes",
"installed_version": "2.0.0",
"types": "session"
},
"survey_client": {
"enabled": "yes",
"installed_version": "2.0.0",
"types": ""
},
"systemtags": {
"enabled": "yes",
"installed_version": "1.20.0",
"types": "logging"
},
"tasks": {
"enabled": "yes",
"installed_version": "0.16.1",
"types": ""
},
"text": {
"enabled": "yes",
"installed_version": "4.1.0",
"types": "dav"
},
"theming": {
"backgroundMime": "image\/png",
"enabled": "yes",
"installed_version": "2.5.0",
"logoDimensions": "500x500",
"logoMime": "image\/svg+xml",
"name": "NextCloudPi",
"slogan": "***REMOVED SENSITIVE VALUE***",
"types": "logging",
"url": "***REMOVED SENSITIVE VALUE***"
},
"twofactor_backupcodes": {
"enabled": "yes",
"installed_version": "1.19.0",
"types": ""
},
"updatenotification": {
"enabled": "no",
"installed_version": "1.20.0",
"types": ""
},
"user_status": {
"enabled": "yes",
"installed_version": "1.10.0",
"types": ""
},
"viewer": {
"enabled": "yes",
"installed_version": "3.0.0",
"types": ""
},
"weather_status": {
"enabled": "yes",
"installed_version": "1.10.0",
"types": ""
},
"webhook_listeners": {
"enabled": "yes",
"installed_version": "1.1.0-dev",
"types": "filesystem"
},
"workflowengine": {
"enabled": "yes",
"installed_version": "2.12.0",
"types": "filesystem"
}
}
}
Apps
The output of occ app:list (if possible).