Can't log into web interface, but desktop clients working fine

ℹ️ Support
1

My desktop clients are logged in no problem, and I can log out and relogin through them no issue, but when I try to login through the web portal I am unable to.

I’m not sure what the issue is. It doesn’t even give me a screen saying “wrong password” or whatever. It just refreshes.

I’m on NC 16. Last time I used the web client was to update to 16, and to my knowledge that all went through without hitch.

I checked my nc error messages and found this for today:

2019/06/06 06:14:47 [error] 1925#1925: *533532 FastCGI sent in stderr: "PHP message: PHP Fatal error:  Uncaught Doctrine\DBAL\DBALException: Failed to connect to the database: An exception occurred in driver: SQLSTATE[HY000] [2002] No such file or directory in /var/www/nextcloud/lib/private/DB/Connection.php:64
Stack trace:
#0 /var/www/nextcloud/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(448): OC\DB\Connection->connect()
#1 /var/www/nextcloud/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(410): Doctrine\DBAL\Connection->getDatabasePlatformVersion()
#2 /var/www/nextcloud/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(354): Doctrine\DBAL\Connection->detectDatabasePlatform()
#3 /var/www/nextcloud/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(710): Doctrine\DBAL\Connection->getDatabasePlatform()
#4 /var/www/nextcloud/lib/private/DB/Connection.php(151): Doctrine\DBAL\Connection->setTransactionIsolation(2)
#5 /var/www/nextcloud/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/DriverManager.php(181): OC\DB\Connection->__construct(Array, Object(Doctri...
PHP message: PHP Fatal error:  Uncaught Doctrine\DBAL\DBALException: Failed to connect to the database: An exception occurred in driver: SQLSTATE[HY000] [2002] No such file or directory in /var/www/nextcloud/lib/private/DB/Connection.php:64
Stack trace:
#0 /var/www/nextcloud/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(448): OC\DB\Connection->connect()
#1 /var/www/nextcloud/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(410): Doctrine\DBAL\Connection->getDatabasePlatformVersion()
#2 /var/www/nextcloud/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(354): Doctrine\DBAL\Connection->detectDatabasePlatform()
#3 /var/www/nextcloud/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(710): Doctrine\DBAL\Connection->getDatabasePlatform()
#4 /var/www/nextcloud/lib/private/DB/Connection.php(151): Doctrine\DBAL\Connection->setTransactionIsolation(2)
#5 /var/www/nextcloud/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Drive
2019/06/06 09:29:20 [crit] 1925#1925: *540054 SSL_do_handshake() failed (SSL: error:14209102:SSL routines:tls_early_post_process_client_hello:unsupported protocol) while SSL handshaking, client: 104.206.128.62, server: 0.0.0.0:443
2019/06/06 10:11:31 [crit] 1925#1925: *541476 SSL_do_handshake() failed (SSL: error:14209102:SSL routines:tls_early_post_process_client_hello:unsupported protocol) while SSL handshaking, client: 195.154.33.152, server: 0.0.0.0:443
2

I have also tried resetting the password using occ and that has not worked. There is something deeper wrong going on here

EDIT: thought it might be fail2ban but that doesn’t seem to be the issue as I’ve shut it down and I’m still hitting problems.

3

What about your nginx/apache error logs, are there any clues?

4

The issue seemed to have resolved itself once I rebooted the machine.
I had tried that previously but a second time seemed to do the trick. Other than that, I’m not sure what caused the issue in the first place.