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Getting help
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The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 32.0.2
- Operating system and version (e.g., Ubuntu 24.04):
- AlmaLinux release 9.7 (Moss Jungle Cat)
- Web server and version (e.g, Apache 2.4.25):
- 2.4.65
- Reverse proxy and version _(e.g. nginx 1.27.2)
- nginx-proxy-manager, v2.12.6
- PHP version (e.g, 8.3):
replace meif this is needed, please someone direct me to collecting this from the docker containers
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
On installation
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
- nginx-proxy-manager
Summary of the issue you are facing:
When I go to install apps from the app store, some fail to install with the following error;
cURL error 6: Could not resolve host: release-assets.githubusercontent.com (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for https://release-assets.githubusercontent.com/github-production-release-asset/290241816/d0296881-5593-4c88-a48e-c21fedfc3052?sp=r&sv=2018-11-09&sr=b&spr=https&se=2025-12-01T06%3A25%3A32Z&rscd=attachment%3B+filename%3Dlibresign-v12.1.0.tar.gz&rsct=application%2Foctet-stream&skoid=96c2d410-5711-43a1-aedd-ab1947aa7ab0&sktid=398a6654-997b-47e9-b12b-9515b896b4de&skt=2025-12-01T05%3A25%3A32Z&ske=2025-12-01T06%3A25%3A32Z&sks=b&skv=2018-11-09&sig=&jwt=&response-content-disposition=attachment%3B%20filename%3Dlibresign-v12.1.0.tar.gz&response-content-type=application%2Foctet-stream
It seems intermittent, however. I was able to download and install Libresign just fine. After I removed it, I went to redownload and install it again, and the next attempt failed with a similar error message as above. I gave it a few minutes and tried again, and libresign was able to install.
When I jump into the various containers, it appears maybe the DNS works for the containers which are started and have ping in their path;
❯ for CONTAINER in $(docker ps | awk '/nextcloud/ {print $NF}'); do echo "$CONTAINER"; docker exec -it "$CONTAINER" ping -c 1 release-assets.githubusercontent.com; echo "--------------------"; done
nextcloud-aio-apache
PING release-assets.githubusercontent.com (185.199.110.133): 56 data bytes
64 bytes from 185.199.110.133: seq=0 ttl=42 time=5.603 ms
--- release-assets.githubusercontent.com ping statistics ---
1 packets transmitted, 1 packets received, 0% packet loss
round-trip min/avg/max = 5.603/5.603/5.603 ms
--------------------
nextcloud-aio-nextcloud
PING release-assets.githubusercontent.com (185.199.109.133): 56 data bytes
64 bytes from 185.199.109.133: seq=0 ttl=42 time=4.847 ms
--- release-assets.githubusercontent.com ping statistics ---
1 packets transmitted, 1 packets received, 0% packet loss
round-trip min/avg/max = 4.847/4.847/4.847 ms
--------------------
nextcloud-aio-imaginary
PING release-assets.githubusercontent.com (185.199.108.133): 56 data bytes
64 bytes from 185.199.108.133: seq=0 ttl=42 time=4.979 ms
--- release-assets.githubusercontent.com ping statistics ---
1 packets transmitted, 1 packets received, 0% packet loss
round-trip min/avg/max = 4.979/4.979/4.979 ms
--------------------
nextcloud-aio-redis
PING release-assets.githubusercontent.com (185.199.111.133): 56 data bytes
64 bytes from 185.199.111.133: seq=0 ttl=42 time=5.665 ms
--- release-assets.githubusercontent.com ping statistics ---
1 packets transmitted, 1 packets received, 0% packet loss
round-trip min/avg/max = 5.665/5.665/5.665 ms
--------------------
nextcloud-aio-database
PING release-assets.githubusercontent.com (185.199.110.133): 56 data bytes
64 bytes from 185.199.110.133: seq=0 ttl=42 time=5.638 ms
--- release-assets.githubusercontent.com ping statistics ---
1 packets transmitted, 1 packets received, 0% packet loss
round-trip min/avg/max = 5.638/5.638/5.638 ms
--------------------
nextcloud-aio-whiteboard
PING release-assets.githubusercontent.com (185.199.109.133): 56 data bytes
64 bytes from 185.199.109.133: seq=0 ttl=42 time=5.670 ms
--- release-assets.githubusercontent.com ping statistics ---
1 packets transmitted, 1 packets received, 0% packet loss
round-trip min/avg/max = 5.670/5.670/5.670 ms
--------------------
nextcloud-aio-notify-push
Error response from daemon: Container 148292dc9bbe4e4330aed4794e7ac75fef91364b0243a9b02e57b34bf291a78d is restarting, wait until the container is running
--------------------
nextcloud-aio-talk
PING release-assets.githubusercontent.com (185.199.108.133): 56 data bytes
64 bytes from 185.199.108.133: seq=0 ttl=42 time=5.659 ms
--- release-assets.githubusercontent.com ping statistics ---
1 packets transmitted, 1 packets received, 0% packet loss
round-trip min/avg/max = 5.659/5.659/5.659 ms
--------------------
nextcloud-aio-collabora
OCI runtime exec failed: exec failed: unable to start container process: exec: "ping": executable file not found in $PATH
--------------------
nextcloud-aio-mastercontainer
PING release-assets.githubusercontent.com (185.199.111.133): 56 data bytes
64 bytes from 185.199.111.133: seq=0 ttl=57 time=5.645 ms
--- release-assets.githubusercontent.com ping statistics ---
1 packets transmitted, 1 packets received, 0% packet loss
round-trip min/avg/max = 5.645/5.645/5.645 ms
--------------------
Steps to replicate it (hint: details matter!):
-
Go to the app store
-
attempt to install an app hosted from
release-assets.githubusercontent.comlike LibreOffice
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
{"reqId":"sGmK7kTiUztt6aF3tJAF","level":3,"time":"2025-12-12T17:01:54+00:00","remoteAddr":"172.68.34.6","user":"admin","app":"settings","method":"POST","url":"/settings/apps/enable","message":"could not enable apps","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/142.0.0.0 Safari/537.36","version":"32.0.2.2","exception":{"Exception":"GuzzleHttp\\Exception\\ConnectException","Message":"cURL error 6: Could not resolve host: release-assets.githubusercontent.com (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://release-assets.githubusercontent.com/github-production-release-asset/379848213/75777d63-3584-49a2-85f5-d94d779ab330?sp=r&sv=2018-11-09&sr=b&spr=https&se=2025-12-12T17%3A54%3A30Z&rscd=attachment%3B+filename%3Dfileslibreofficeedit.tar.gz&rsct=application%2Foctet-stream&skoid=96c2d410-5711-43a1-aedd-ab1947aa7ab0&sktid=398a6654-997b-47e9-b12b-9515b896b4de&skt=2025-12-12T16%3A54%3A08Z&ske=2025-12-12T17%3A54%3A30Z&sks=b&skv=2018-11-09&sig=M%2FCdmjBcjhYRjSH3TF0tX4u5Yy%2Bea0YKVLeo%2BK7dgF8%3D&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJnaXRodWIuY29tIiwiYXVkIjoicmVsZWFzZS1hc3NldHMuZ2l0aHVidXNlcmNvbnRlbnQuY29tIiwia2V5Ijoia2V5MSIsImV4cCI6MTc2NTU1OTIxMSwibmJmIjoxNzY1NTU4OTExLCJwYXRoIjoicmVsZWFzZWFzc2V0cHJvZHVjdGlvbi5ibG9iLmNvcmUud2luZG93cy5uZXQifQ.IhYy1UXbxvFp20aG-ak2ip8QUESCIwQ6z6VMoMhJ86c&response-content-disposition=attachment%3B%20filename%3Dfileslibreofficeedit.tar.gz&response-content-type=application%2Foctet-stream","Code":0,"Trace":[{"file":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":205,"function":"createRejection","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":157,"function":"finishError","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::","args":[{"__class__":"GuzzleHttp\\Handler\\CurlHandler"},"*** sensitive parameters replaced ***",{"__class__":"GuzzleHttp\\Handler\\CurlFactory"}]},{"file":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php","line":47,"function":"finish","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::","args":[{"__class__":"GuzzleHttp\\Handler\\CurlHandler"},"*** sensitive parameters replaced ***",{"__class__":"GuzzleHttp\\Handler\\CurlFactory"}]},{"file":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":142,"function":"__invoke","class":"GuzzleHttp\\Handler\\CurlHandler","type":"->","args":["*** sensitive parameters replaced ***","*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/private/Http/Client/DnsPinMiddleware.php","line":101,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php","line":35,"function":"OC\\Http\\Client\\{closure}","class":"OC\\Http\\Client\\DnsPinMiddleware","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":31,"function":"__invoke","class":"GuzzleHttp\\PrepareBodyMiddleware","type":"->","args":["*** sensitive parameters replaced ***","*** sensitive parameters replaced ***"]},{"file":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php","line":71,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php","line":107,"function":"__invoke","class":"GuzzleHttp\\RedirectMiddleware","type":"->","args":["*** sensitive parameters replaced ***","*** sensitive parameters replaced ***"]},{"file":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php","line":73,"function":"checkRedirect","class":"GuzzleHttp\\RedirectMiddleware","type":"->","args":["*** sensitive parameters replaced ***","*** sensitive parameters replaced ***","*** sensitive parameters replaced ***"]},{"file":"/var/www/html/3rdparty/guzzlehttp/promises/src/FulfilledPromise.php","line":48,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\RedirectMiddleware","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/3rdparty/guzzlehttp/promises/src/TaskQueue.php","line":52,"function":"GuzzleHttp\\Promise\\{closure}","class":"GuzzleHttp\\Promise\\FulfilledPromise","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php","line":251,"function":"run","class":"GuzzleHttp\\Promise\\TaskQueue","type":"->","args":[true]},{"file":"/var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php","line":227,"function":"invokeWaitFn","class":"GuzzleHttp\\Promise\\Promise","type":"->","args":[]},{"file":"/var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php","line":272,"function":"waitIfPending","class":"GuzzleHttp\\Promise\\Promise","type":"->","args":[]},{"file":"/var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php","line":229,"function":"invokeWaitList","class":"GuzzleHttp\\Promise\\Promise","type":"->","args":[]},{"file":"/var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php","line":69,"function":"waitIfPending","class":"GuzzleHttp\\Promise\\Promise","type":"->","args":[]},{"file":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/Client.php","line":189,"function":"wait","class":"GuzzleHttp\\Promise\\Promise","type":"->","args":[]},{"file":"/var/www/html/lib/private/Http/Client/Client.php","line":206,"function":"request","class":"GuzzleHttp\\Client","type":"->","args":["get","*** sensitive parameters replaced ***",{"0":"And 1 more entries, set log level to debug to see all entries","verify":"/var/www/html/resources/config/ca-bundle.crt","timeout":120,"sink":"/tmp/oc_tmp_5LoQhRvK0CP8DWPi2wBBVzAWSQ7GTuCu.tar.gz","nextcloud":{"allow_local_address":true},"headers":{"User-Agent":"Nextcloud Server Crawler","Accept-Encoding":"gzip"}}]},{"file":"/var/www/html/lib/private/Installer.php","line":238,"function":"get","class":"OC\\Http\\Client\\Client","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/apps/settings/lib/Controller/AppSettingsController.php","line":571,"function":"downloadApp","class":"OC\\Installer","type":"->","args":["fileslibreofficeedit"]},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":204,"function":"enableApps","class":"OCA\\Settings\\Controller\\AppSettingsController","type":"->","args":[["fileslibreofficeedit"],[]]},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":118,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Settings\\Controller\\AppSettingsController"},"enableApps"]},{"file":"/var/www/html/lib/private/AppFramework/App.php","line":153,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Settings\\Controller\\AppSettingsController"},"enableApps"]},{"file":"/var/www/html/lib/private/Route/Router.php","line":321,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\Settings\\Controller\\AppSettingsController","enableApps",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"_route":"settings.appsettings.enableapps"}]},{"file":"/var/www/html/lib/base.php","line":1061,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/settings/apps/enable"]},{"file":"/var/www/html/index.php","line":25,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","Line":275,"message":"could not enable apps","exception":[],"CustomMessage":"could not enable apps"},"id":"693c4ed6592f8"}
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
The following are repeated over and over.
[12/12/2025] [5:34:13 PM] [Global ] › ⬤ debug CMD: /usr/sbin/nginx -t -g "error_log off;"
[12/12/2025] [5:34:13 PM] [Nginx ] › ℹ info Reloading Nginx
[12/12/2025] [5:34:13 PM] [Global ] › ⬤ debug CMD: /usr/sbin/nginx -s reload
[12/12/2025] [5:34:28 PM] [Nginx ] › ⬤ debug Deleting file: /data/nginx/proxy_host/21.conf
[12/12/2025] [5:34:28 PM] [Global ] › ⬤ debug CMD: /usr/sbin/nginx -t -g "error_log off;"
[12/12/2025] [5:34:28 PM] [Nginx ] › ℹ info Reloading Nginx
[12/12/2025] [5:34:28 PM] [Global ] › ⬤ debug CMD: /usr/sbin/nginx -s reload
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
I may be doing something wrong here, but I am unsure which container to run this command in.
❯ docker exec -it nextcloud-aio-mastercontainer '/bin/bash -c "occ config:list system"'
OCI runtime exec failed: exec failed: unable to start container process: exec: "/bin/bash -c \"occ config:list system\"": stat /bin/bash -c "occ config:list system": no such file or directory
❯ docker exec -it nextcloud-aio-nextcloud '/bin/bash -c "occ config:list system"'
OCI runtime exec failed: exec failed: unable to start container process: exec: "/bin/bash -c \"occ config:list system\"": stat /bin/bash -c "occ config:list system": no such file or directory
Apps
The output of occ app:list (if possible).
Same as above
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.