Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 23.0.4
Operating system and version (eg, Ubuntu 20.04): Truenas 12.0 u8.1
Apache or nginx version (eg, Apache 2.4.25): nginx
PHP version (eg, 7.4): n/a
The issue you are facing:
Getting this error in setup settings screen. I am able to use things like external storage, but cannot get onlyoffice to show up in app search
This server has no working internet connection: Multiple endpoints could not be reached. This means that some of the features like mounting external storage, notifications about updates or installation of third-party apps will not work. Accessing files remotely and sending of notification emails might not work, either. Establish a connection from this server to the internet to enjoy all features.
Is this the first time you’ve seen this error? (Y/N):
y
Steps to replicate it:
- Setup nginx reverse proxy jail (Im a networking newbie so I followed this https://youtu.be/fTruxKi9qbs)
- install next loud with plug-in in truenas
- access setup screen in settings and see error
The output of your Nextcloud log in Admin > Logging:
No output
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'apps_paths' =>
array (
0 =>
array (
'path' => '/usr/local/www/nextcloud/apps',
'url' => '/apps',
'writable' => true,
),
1 =>
array (
'path' => '/usr/local/www/nextcloud/apps-pkg',
'url' => '/apps-pkg',
'writable' => false,
),
),
'logfile' => '/var/log/nextcloud/nextcloud.log',
'memcache.local' => '\\OC\\Memcache\\APCu',
'one-click-instance' => true,
'one-click-instance.user-limit' => 100,
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'localhost',
),
'passwordsalt' => 'OEgrQthfCGftuO1JoQm7UgZTVpZHMh',
'secret' => 'GWkGGRO/kkjOxKOfD64amG3/8edgALRT2oMfID0Ob8kNAygi',
'trusted_domains' =>
array (
0 => 'localhost',
1 => 'truenas_ip',
2 => 'my_ip',
3 => 'my_domain',
),
'datadirectory' => '/usr/local/www/nextcloud/data',
'dbtype' => 'mysql',
'version' => '23.0.4.1',
'overwritehost' => 'yeranossianstorage.xyz:443',
'overwrite.cli.url' => 'http://localhost',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE