Can't download update via web updater, but can download the zip

That's pretty much it, the web updater makes it down to the download part, then fails. But If I click the one to download the zip it works. Tried manually upgrading... didn't go well. And ideas?

Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): 20.0.8
Operating system and version (eg, Ubuntu 20.04): CentOS Stream 8
Apache or nginx version (eg, Apache 2.4.25): nginx/1.14.1
PHP version (eg, 7.4): 7.2.24

The issue you are facing:

Can’t use web updater to upgrade.

Is this the first time you’ve seen this error? (Y/N): Y

This is what I’m up against…

I have no other connectivity issues.

In the nextcloud data-folder, there is a updater-[some_characters]/downloads/ folder, I’d try to put the zip manually there, perhaps it recognizes that there is already a file…