The Basics
- Nextcloud Server version
- Nextcloud Hub 25 Autumn (32.0.2)
- Operating system and version
- Linux 5.14.0-284.11.1.el9_2.x86_64 x86_64 - AlmaLinux 9.7 (Moss Jungle Cat)
- Web server and version
- Apache 2.4.65
- Reverse proxy and version
- No Reverse Proxy
- PHP version:
- 8.3.28 (PHP-FPM)
- Is this the first time you’ve seen this error?
- Yes
- When did this problem seem to first start?
- When I was at version 31.0.11
- Installation method
- It is a self-hosted server
- Are you using CloudfIare, mod_security, or similar?
- Yes, mod_security2 (2.9.12-2.4.1.cpanel) is installed with default settings
Summary of the issue I am facing:
I have Nextcloud Hub 25 Autumn (32.0.2) installed on my server. I am getting an error after submitting the Add User Account form. The error says:
“An error occurred during the request. Unable to proceed.”
However, when I reload the /setting/users page, it shows that user in the list, but without an avatar and email.
I checked under Administration > Logging, but there were no errors at all. I have set the filter logging level to Error and Fatal only.
I initially noticed this error on version 31.0.11 and upgraded it to 32.0.2 in the hope that he issue would get resolved, but no help.
I have checked the PHP version, PHP CLI, memory limit & modules, Linux & Apache user permissions, .htaccess file, and data folder permissions. All seems fine.
I have also tried:
php occ maintenance:repair
php occ files:scan-app-data
php occ files:scan --all
Tried this as well:
php occ user:clear-avatar-cache
Got this:
Clearing avatar cache has started
Segmentation fault (core dumped)
Steps to replicate it:
-
From the admin account. I am going to the Accounts page and click on “+ New Account”
-
Fill in the details like Account Name, Password and Email. Click on “Add new account”
-
Post this, the error appears.
Log entries
Nextcloud
I emptied the log file and did the operation. It is still empty. No logs at all in the log file or the /admin/logging.
Web Browser
Here they are:
api.js:54 POST https://connect.invidev.com/ocs/v2.php/cloud/users 404 (Not Found)
(anonymous) @ xhr.js:198
xhr @ xhr.js:15
p @ dispatchRequest.js:51
_request @ Axios.js:185
request @ Axios.js:40
(anonymous) @ Axios.js:224
(anonymous) @ bind.js:5
post @ api.js:54
(anonymous) @ users.js:716
Promise.then
addUser @ users.js:715
(anonymous) @ vuex.esm.js:851
(anonymous) @ vuex.esm.js:516
(anonymous) @ vuex.esm.js:406
createUser @ NewUserDialog.vue:249
submit @ NewUserDialog.vue:1
fn @ vue.runtime.esm.js:3033
n @ vue.runtime.esm.js:1832
push.85471.Pr.i._wrapper @ vue.runtime.esm.js:7500
index.js:23 {…} {userid: 'John Doe', error: r}
API_FAILURE @ index.js:23
(anonymous) @ vuex.esm.js:844
(anonymous) @ vuex.esm.js:466
(anonymous) @ vuex.esm.js:465
(anonymous) @ vuex.esm.js:624
(anonymous) @ vuex.esm.js:464
(anonymous) @ vuex.esm.js:409
(anonymous) @ users.js:720
Promise.catch
addUser @ users.js:719
(anonymous) @ vuex.esm.js:851
(anonymous) @ vuex.esm.js:516
(anonymous) @ vuex.esm.js:406
createUser @ NewUserDialog.vue:249
submit @ NewUserDialog.vue:1
fn @ vue.runtime.esm.js:3033
n @ vue.runtime.esm.js:1832
push.85471.Pr.i._wrapper @ vue.runtime.esm.js:7500
{
"userid": "John Doe",
"error": {
"message": "Request failed with status code 404",
"name": "AxiosError",
"stack": "AxiosError: Request failed with status code 404\n at r (https://connect.invidev.com/dist/core-common.js?v=b49e4d8b-19:1:3250971)\n at XMLHttpRequest.C (https://connect.invidev.com/dist/core-common.js?v=b49e4d8b-19:1:2857513)\n at k.request (https://connect.invidev.com/dist/core-common.js?v=b49e4d8b-19:1:751908)",
"config": {
"transitional": {
"silentJSONParsing": true,
"forcedJSONParsing": true,
"clarifyTimeoutError": false
},
"adapter": [
"xhr",
"http",
"fetch"
],
"transformRequest": [
null
],
"transformResponse": [
null
],
"timeout": 0,
"xsrfCookieName": "XSRF-TOKEN",
"xsrfHeaderName": "X-XSRF-TOKEN",
"maxContentLength": -1,
"maxBodyLength": -1,
"env": {},
"headers": {
"Accept": "application/json, text/plain, */*",
"Content-Type": "application/json",
"requesttoken": "kx/0rGEjP4Dz7iLlp4ptsxf5Geq4qdt3AGhofUHy0kk=:pma5lQ51UMOdhHCC194o9U68aY2O24pGZ0MMBTurvmY=",
"X-Requested-With": "XMLHttpRequest"
},
"method": "post",
"url": "https://connect.invidev.com/ocs/v2.php/cloud/users",
"data": "{\"userid\":\"John Doe\",\"password\":\"dfdsfdfds4343!@#\",\"displayName\":\"\",\"email\":\"john.doe@invidev.com\",\"groups\":[],\"subadmin\":[],\"quota\":\"default\",\"language\":\"en\"}",
"allowAbsoluteUrls": true
},
"code": "ERR_BAD_REQUEST",
"status": 404
}
}
Web server / Reverse Proxy
Not Applicable
Configuration
Nextcloud
The output of occ config:list system
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"connect.invidev.com"
],
"memcache.local": "\\OC\\Memcache\\APCu",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"filelocking.enabled": true,
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 6379,
"timeout": 0,
"password": "***REMOVED SENSITIVE VALUE***"
},
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"skeletondirectory": "",
"dbtype": "mysql",
"version": "32.0.2.2",
"overwrite.cli.url": "https:\/\/connect.invidev.com",
"htaccess.RewriteBase": "\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"mail_smtpmode": "smtp",
"mail_smtpsecure": "ssl",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"simpleSignUpLink.shown": false,
"theme": "",
"default_phone_region": "IN",
"app_install_overwrite": [
"documentserver_community",
"spreed"
],
"maintenance_window_start": 1
}
}
Apps
The output of occ app:list.
Enabled:
- activity: 5.0.0-dev.0
- appointments: 2.6.2
- bruteforcesettings: 5.0.0-dev.0
- calendar: 6.1.1
- cloud_federation_api: 1.16.0
- comments: 1.22.0
- contacts: 8.1.1
- contactsinteraction: 1.13.1
- dashboard: 7.12.0
- dav: 1.34.2
- deck: 1.16.2
- federatedfilesharing: 1.22.0
- federation: 1.22.0
- files: 2.4.0
- files_downloadlimit: 5.0.0-dev.0
- files_pdfviewer: 5.0.0-dev.0
- files_reminders: 1.5.0
- files_sharing: 1.24.1
- files_trashbin: 1.22.0
- files_versions: 1.25.0
- fileslibreofficeedit: 2.0.1
- firstrunwizard: 5.0.0-dev.0
- forms: 5.2.3
- logreader: 5.0.0-dev.0
- lookup_server_connector: 1.20.0
- nextcloud_announcements: 4.0.0-dev.0
- notifications: 5.0.0-dev.0
- notify_push: 1.2.1
- oauth2: 1.20.0
- password_policy: 4.0.0-dev.0
- passwords: 2025.11.20
- photos: 5.0.0-dev.1
- previewgenerator: 5.11.0
- privacy: 4.0.0-dev.0
- profile: 1.1.0
- provisioning_api: 1.22.0
- recommendations: 5.0.0-dev.0
- related_resources: 3.0.0-dev.0
- richdocuments: 9.0.2
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- sharebymail: 1.22.0
- spreed: 22.0.4
- support: 4.0.0-dev.0
- survey_client: 4.0.0-dev.0
- suspicious_login: 10.0.0-dev.0
- systemtags: 1.22.0
- text: 6.0.1
- theming: 2.7.0
- twofactor_backupcodes: 1.21.0
- updatenotification: 1.22.0
- user_status: 1.12.0
- viewer: 5.0.0-dev.0
- weather_status: 1.12.0
- webhook_listeners: 1.3.0
- workflowengine: 2.14.0
Disabled:
- admin_audit: 1.22.0
- app_api: 32.0.0 (installed 32.0.0)
- circles: 32.0.0 (installed 32.0.0)
- encryption: 2.20.0
- files_external: 1.24.0
- twofactor_nextcloud_notification: 6.0.0-dev.0
- twofactor_totp: 14.0.0
- user_ldap: 1.23.0
Screenshots
Attached
