Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
33.0.5
- Operating system and version (e.g., Ubuntu 24.04):
- Linux 6.12.87+rpt-rpi-v8 aarch64
- Web server and version (e.g, Apache 2.4.25):
Apache2
- PHP version (e.g, 8.3):
8.4
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
11.06.2026
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
Hello Nextcloud supporter, my problem is, that i cant connect anymore to my nextcloud from outside of my home, aka through dns-name. It allways timesout if i try to get on my domain. I already checked the firewall rules, the apache settings in sites-enabled, the port-forwarding of my router and the dns service from www.ddnss.de. I dont know where to check too, so I want to ask you, if you have any clue what I could check?
I was just one day at work and at the next day, it stopped working from outside. Locally, i can go on my cloud still through the 192.168.x.x ip adress.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 127.0.1.1. Set the 'ServerName' directive >
[Sat Jun 13 00:46:59.650004 2026] [mpm_event:notice] [pid 933:tid 933] AH00489: Apache/2.4.67 (Debian) OpenSSL/3.0.20 configured -- resum>
[Sat Jun 13 00:46:59.650049 2026] [core:notice] [pid 933:tid 933] AH00094: Command line: '/usr/sbin/apache2'
[Sat Jun 13 00:47:00.567347 2026] [proxy_fcgi:error] [pid 39582:tid 39591] [client 192.168.0.93:58887] AH01067: Failed to read FastCGI he>
[Sat Jun 13 00:47:00.567441 2026] [proxy_fcgi:error] [pid 39582:tid 39591] (104)Connection reset by peer: [client 192.168.0.93:58887] AH0>
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
Firefox
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"serverid": 0,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"X.X.X.X" (deleted those out)
],
"default_phone_region": "DE",
"default_language": "de",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "33.0.5.1",
"overwrite.cli.url": "https:\/\/mycloudr2d2.ddnss.de\/nextcloud",
"tempdirectory": "\/cloudstorage\/tmp",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"maintenance": false,
"maintenance_window_start": 1,
"memcache.local": "\\OC\\Memcache\\APCu",
"preview_max_x": 1024,
"preview_max_y": 1024,
"enable_previews": true,
"preview_max_scale_factor": 10,
"enabledPreviewProviders": [
"OC\\Preview\\Image",
"OC\\Preview\\MP3",
"OC\\Preview\\Movie",
"OC\\Preview\\MKV",
"OC\\Preview\\MP4",
"OC\\Preview\\AVI"
],
"trashbin_retention_obligation": "auto",
"app_install_overwrite": [],
"theme": "",
"loglevel": 2,
"twofactor_enforced": "true",
"twofactor_enforced_groups": [],
"twofactor_enforced_excluded_groups": []
},
"apps": {
"activity": {
"enable_email": "no",
"enabled": "yes",
"installed_version": "6.0.0",
"notify_email_calendar": "0",
"notify_email_calendar_event": "0",
"notify_email_calendar_todo": "0",
"notify_email_contacts": "0",
"notify_email_file_changed": "0",
"notify_email_file_downloaded": "0",
"notify_email_group_settings": "0",
"notify_email_public_links": "0",
"notify_email_public_links_upload": "0",
"notify_email_remote_share": "0",
"notify_email_shared": "0",
"notify_notification_announcementcenter": "0",
"notify_notification_calendar": "0",
"notify_notification_calendar_event": "0",
"notify_notification_calendar_todo": "0",
"notify_notification_contacts": "0",
"notify_notification_favorite": "0",
"notify_notification_file_changed": "0",
"notify_notification_file_downloaded": "1",
"notify_notification_file_favorite_changed": "0",
"notify_notification_group_settings": "1",
"notify_notification_personal_settings": "1",
"notify_notification_public_links": "1",
"notify_notification_public_links_upload": "1",
"notify_notification_remote_share": "1",
"notify_notification_security": "1",
"notify_notification_shared": "1",
"notify_notification_twofactor_totp": "1",
"notify_setting_batchtime": "3600",
"notify_setting_self": "0",
"notify_setting_selfemail": "0",
"types": "filesystem"
},
"admin_audit": {
"enabled": "yes",
"installed_version": "1.23.0",
"types": "logging"
},
"announcementcenter": {
"create_activities": "yes",
"create_notifications": "yes",
"enabled": "yes",
"installed_version": "7.4.1",
"send_emails": "no",
"types": "logging"
},
"app_api": {
"enabled": "no",
"installed_version": "32.0.0",
"types": ""
},
"backgroundjob": {
"lastjob": "19"
},
"bruteForce": {
"whitelist_1": "78.43.84.45\/24"
},
"bruteforcesettings": {
"apply_allowlist_to_ratelimit": "1",
"enabled": "yes",
"installed_version": "6.0.0",
"types": ""
},
"calendar": {
"enabled": "yes",
"installed_version": "6.4.2",
"types": ""
},
"cfg_share_links": {
"enabled": "no",
"installed_version": "7.0.1",
"types": ""
},
"circles": {
"enabled": "no",
"installed_version": "31.0.0",
"loopback_tmp_path": "\/nextcloud",
"loopback_tmp_scheme": "http",
"types": "filesystem,dav"
},
"cloud_federation_api": {
"enabled": "yes",
"installed_version": "1.17.0",
"types": "filesystem"
},
"comments": {
"enabled": "no",
"installed_version": "1.21.0",
"types": "logging"
},
"contacts": {
"enabled": "no",
"installed_version": "7.2.1",
"types": "dav"
},
"contactsinteraction": {
"enabled": "no",
"installed_version": "1.12.0",
"types": "dav"
},
"cookbook": {
"enabled": "yes",
"installed_version": "0.11.7",
"types": ""
},
"core": {
"backgroundjobs_mode": "cron",
"emailTestSuccessful": "0",
"installedat": "1753141520.7979",
"lastcron": 1781298303,
"lastupdateResult": "[]",
"lastupdatedat": 1781303329,
"mail_providers_enabled": true,
"metadataGenerationDone": true,
"moveavatarsdone": "yes",
"newUser.sendEmail": "no",
"previewMovedDone": true,
"previewsCleanedUp": "1",
"public_files": "files_sharing\/public.php",
"shareapi_allow_custom_tokens": true,
"shareapi_allow_share_dialog_user_enumeration": "yes",
"shareapi_default_expire_date": false,
"shareapi_default_remote_expire_date": "yes",
"shareapi_enable_link_password_by_default": false,
"shareapi_enforce_expire_date": false,
"shareapi_enforce_remote_expire_date": "yes",
"shareapi_expire_after_n_days": "14",
"shareapi_remote_expire_after_n_days": "14",
"shareapi_restrict_user_enumeration_full_match": "no",
"shareapi_restrict_user_enumeration_to_group": "yes",
"vendor": "nextcloud",
"files_metadata": {
"photos-original_date_time": {
"value": null,
"type": "int",
"etag": "",
"indexed": true,
"editPermission": 0
},
"photos-exif": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"photos-ifd0": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"photos-size": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"photos-gps": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"blurhash": {
"value": null,
"type": "string",
"etag": "00b48ad50ae869416953b395a7e4c675",
"indexed": false,
"editPermission": 0
},
"photos-place": {
"value": null,
"type": "string",
"etag": "",
"indexed": true,
"editPermission": 0
}
},
"oc.integritycheck.checker": []
},
"dashboard": {
"enabled": "yes",
"installed_version": "7.13.0",
"types": ""
},
"dav": {
"buildCalendarReminderIndex": "yes",
"buildCalendarSearchIndex": "yes",
"builtSocialSearchIndex": "yes",
"chunks_migrated": "1",
"enabled": "yes",
"generateBirthdayCalendar": "no",
"hasCustomDefaultContact": false,
"installed_version": "1.36.0",
"regeneratedBirthdayCalendarsForYearFix": "yes",
"sendEventReminders": "no",
"sendInvitations": "no",
"types": "filesystem"
},
"deck": {
"enabled": "yes",
"groupLimit": "",
"installed_version": "1.17.3",
"types": "dav"
},
"federatedfilesharing": {
"enabled": "yes",
"installed_version": "1.23.0",
"types": ""
},
"federation": {
"enabled": "yes",
"installed_version": "1.23.0",
"types": "authentication"
},
"files": {
"default_quota": "50 GB",
"enabled": "yes",
"installed_version": "2.5.0",
"mimetype_version": "33.0.3.2",
"types": "filesystem"
},
"files_accesscontrol": {
"enabled": "no",
"installed_version": "2.0.0",
"types": "filesystem"
},
"files_downloadactivity": {
"enabled": "no",
"installed_version": "1.18.1",
"types": "filesystem"
},
"files_downloadlimit": {
"default-download-limit": 3,
"enabled": "no",
"installed_version": "4.0.0",
"types": ""
},
"files_pdfviewer": {
"enabled": "yes",
"installed_version": "6.0.0",
"types": ""
},
"files_reminders": {
"enabled": "no",
"installed_version": "1.4.0",
"types": ""
},
"files_sharing": {
"enabled": "yes",
"installed_version": "1.25.2",
"types": "filesystem"
},
"files_trashbin": {
"enabled": "yes",
"installed_version": "1.23.0",
"types": "filesystem,dav"
},
"files_versions": {
"enabled": "yes",
"installed_version": "1.26.0",
"types": "filesystem,dav"
},
"firstrunwizard": {
"enabled": "no",
"installed_version": "4.0.0",
"types": ""
},
"logreader": {
"enabled": "yes",
"installed_version": "6.0.0",
"types": "logging"
},
"lookup_server_connector": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": "authentication"
},
"nextcloud_announcements": {
"enabled": "yes",
"installed_version": "5.0.0",
"pub_date": "Thu, 24 Oct 2019 00:00:00 +0200",
"types": "logging"
},
"notes": {
"enabled": "no",
"installed_version": "4.12.2",
"types": ""
},
"notifications": {
"enabled": "yes",
"installed_version": "6.0.0",
"setting_batchtime": "0",
"sound_notification": "yes",
"sound_talk": "no",
"types": "logging"
},
"oauth2": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": "authentication"
},
"onlyoffice": {
"enabled": "no",
"installed_version": "10.0.0",
"types": "prevent_group_restriction"
},
"password_policy": {
"enabled": "no",
"installed_version": "3.0.0",
"types": "authentication"
},
"photos": {
"enabled": "no",
"installed_version": "4.0.0",
"lastPlaceMappedUser": "ncadminDaniel",
"lastPlaceMappingDone": "true",
"types": "dav,authentication"
},
"preview": {
"jpeg_quality": "60"
},
"previewgenerator": {
"enabled": "yes",
"installed_version": "5.13.0",
"types": "filesystem"
},
"privacy": {
"enabled": "no",
"installed_version": "3.0.0",
"readableLocation": "de",
"types": ""
},
"profile": {
"enabled": "yes",
"installed_version": "1.2.0",
"types": ""
},
"provisioning_api": {
"enabled": "yes",
"installed_version": "1.23.0",
"types": "prevent_group_restriction"
},
"quota_warning": {
"enabled": "yes",
"initialised": "yes",
"installed_version": "1.24.0",
"types": "filesystem"
},
"recommendations": {
"enabled": "no",
"installed_version": "4.0.0",
"types": ""
},
"related_resources": {
"enabled": "yes",
"installed_version": "4.0.0",
"types": ""
},
"richdocuments": {
"enabled": "no",
"installed_version": "10.1.2",
"types": "filesystem,prevent_group_restriction"
},
"serverinfo": {
"cached_count_appdata_files": 828,
"cached_count_filecache": 39648,
"cached_count_storages": 8,
"enabled": "yes",
"installed_version": "5.0.0",
"size_appdata_storage": -1,
"types": ""
},
"settings": {
"enabled": "yes",
"installed_version": "1.16.0",
"types": ""
},
"sharebymail": {
"enabled": "no",
"installed_version": "1.21.0",
"types": "filesystem"
},
"support": {
"enabled": "no",
"installed_version": "3.0.0",
"types": "session"
},
"survey_client": {
"enabled": "no",
"installed_version": "3.0.0",
"types": ""
},
"suspicious_login": {
"enabled": "yes",
"installed_version": "11.0.0",
"types": "authentication"
},
"systemtags": {
"enabled": "no",
"installed_version": "1.21.1",
"types": "logging"
},
"tasks": {
"enabled": "yes",
"installed_version": "0.17.1",
"types": ""
},
"text": {
"enabled": "yes",
"installed_version": "7.0.1",
"types": "dav"
},
"theming": {
"enabled": "yes",
"installed_version": "2.8.0",
"types": "logging"
},
"twofactor_backupcodes": {
"enabled": "yes",
"installed_version": "1.22.0",
"types": ""
},
"twofactor_nextcloud_notification": {
"enabled": "no",
"installed_version": "5.0.0",
"types": ""
},
"twofactor_totp": {
"enabled": "yes",
"installed_version": "15.0.0",
"types": ""
},
"updatenotification": {
"announcementcenter": "7.4.0",
"calendar": "6.4.2",
"cookbook": "0.11.7",
"core": "33.0.5.1",
"deck": "1.17.3",
"enabled": "yes",
"installed_version": "1.23.0",
"notify_groups": "[\"admin\"]",
"previewgenerator": "5.13.0",
"quota_warning": "1.23.0",
"types": "",
"update_check_errors": 0
},
"user_status": {
"enabled": "no",
"installed_version": "1.11.0",
"types": ""
},
"viewer": {
"enabled": "yes",
"installed_version": "6.0.0",
"types": ""
},
"weather_status": {
"enabled": "no",
"installed_version": "1.11.0",
"types": ""
},
"webhook_listeners": {
"enabled": "no",
"installed_version": "1.2.0",
"types": "filesystem"
},
"workflow_media_converter": {
"enabled": "no",
"installed_version": "1.15.1",
"types": ""
},
"workflowengine": {
"enabled": "yes",
"installed_version": "2.15.0",
"types": "filesystem"
}
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 6.0.0
- admin_audit: 1.23.0
- announcementcenter: 7.4.1
- bruteforcesettings: 6.0.0
- calendar: 6.4.2
- cloud_federation_api: 1.17.0
- cookbook: 0.11.7
- dashboard: 7.13.0
- dav: 1.36.0
- deck: 1.17.3
- federatedfilesharing: 1.23.0
- federation: 1.23.0
- files: 2.5.0
- files_pdfviewer: 6.0.0
- files_sharing: 1.25.2
- files_trashbin: 1.23.0
- files_versions: 1.26.0
- logreader: 6.0.0
- lookup_server_connector: 1.21.0
- nextcloud_announcements: 5.0.0
- notifications: 6.0.0
- oauth2: 1.21.0
- previewgenerator: 5.13.0
- profile: 1.2.0
- provisioning_api: 1.23.0
- quota_warning: 1.24.0
- related_resources: 4.0.0
- serverinfo: 5.0.0
- settings: 1.16.0
- suspicious_login: 11.0.0
- tasks: 0.17.1
- text: 7.0.1
- theming: 2.8.0
- twofactor_backupcodes: 1.22.0
- twofactor_totp: 15.0.0
- updatenotification: 1.23.0
- viewer: 6.0.0
- workflowengine: 2.15.0
Disabled: - app_api: 33.0.0 (installed 32.0.0)
- circles: 33.0.0 (installed 31.0.0)
- comments: 1.23.0 (installed 1.21.0)
- contactsinteraction: 1.14.1 (installed 1.12.0)
- encryption: 2.21.0
- files_downloadlimit: 5.1.0 (installed 4.0.0)
- files_external: 1.25.1
- files_reminders: 1.6.0 (installed 1.4.0)
- firstrunwizard: 6.0.0 (installed 4.0.0)
- password_policy: 5.0.0 (installed 3.0.0)
- photos: 6.0.0 (installed 4.0.0)
- privacy: 5.0.0 (installed 3.0.0)
- recommendations: 6.0.0 (installed 4.0.0)
- sharebymail: 1.23.0 (installed 1.21.0)
- support: 5.0.0 (installed 3.0.0)
- survey_client: 5.0.0 (installed 3.0.0)
- systemtags: 1.23.0 (installed 1.21.1)
- testing: 1.23.0
- twofactor_nextcloud_notification: 7.0.0 (installed 5.0.0)
- user_ldap: 1.24.0
- user_status: 1.13.0 (installed 1.11.0)
- weather_status: 1.13.0 (installed 1.11.0)
- webhook_listeners: 1.5.0 (installed 1.2.0)
