Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
The Basics
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Nextcloud Server version (e.g., 29.x.x):
- 31.0.5
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Operating system and version (e.g., Ubuntu 24.04):
- Ubuntu 24.04 on Windows 10
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Are you using CloudfIare, mod_security, or similar? (Yes / No)
- No
Summary of the issue you are facing:
I am just setting up Nextcloud and I can not access the Nextcloud outside of my server. I have a windows server running Ubuntu and in Ubuntu Nextcloud is running. If I go to the Ubuntu IP in my web browser on the windows server I can see Nextcloud running. I have used ufw to enable ports 80 and 443 on Ubuntu. In the windows server I also went into the firewall settings and made inbound and outbound rules for both tcp and udp for both ports too. The server is connected to the router via ethernet cable. I have port forwarded the ports in the router via the server IP. I have a laptop connected with wifi on the router and it can not access the nextcloud, i have tried using the Ubuntu IP, the windows server IP and my public IP.
Any help would be great! I feel very lost I have spent a few days trying to get this to work.