Can't access Nextcloud affter update to 32.0.3.2 - All containers in green - Internal Server Error

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Sorry to hear you’re facing problems. :slightly_frowning_face:

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The Basics

  • Nextcloud Server version (e.g., 29.x.x):
    • 32.0.3.2
  • Operating system and version (e.g., Ubuntu 24.04):
    • Ubuntu 22.04.5
  • Web server and version (e.g, Apache 2.4.25):
    • 2.4.66
  • Reverse proxy and version _(e.g. nginx 1.27.2)
    • latest container
  • PHP version (e.g, 8.3):
    • unk
  • Is this the first time you’ve seen this error? (Yes / No):
    • yes
  • When did this problem seem to first start?
    • today after clicking on update master-container
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • AIO
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • No

Summary of the issue you are facing:

After updating the master-container and the rest of containers all are in green status, but when I try to accedd the Nextclpud webpage I receive this error:

imagen
imagen847×437 71.5 KB

Steps to replicate it (hint: details matter!):

  1. Update master container

  2. Update rest of containers

  3. Try to access main page

Log entries

mastercontainer:

2026-01-02T09:55:51.205260585Z Trying to fix docker.sock permissions internally...
2026-01-02T09:55:51.214016859Z Adding internal www-data to group ping
2026-01-02T09:55:52.094870881Z e[0;31mYou've set AIO_COMMUNITY_CONTAINERS but the option was removed.
2026-01-02T09:55:52.094896408Z The community containers get managed via the AIO interface now.e[0m
2026-01-02T09:55:52.467725437Z e[0;92mInitial startup of Nextcloud All-in-One complete!
2026-01-02T09:55:52.467781755Z You should be able to open the Nextcloud AIO Interface now on port 8080 of this server!
2026-01-02T09:55:52.467798605Z E.g. https://internal.ip.of.this.server:8080
2026-01-02T09:55:52.467811843Z ⚠️ Important: do always use an ip-address if you access this port and not a domain as HSTS might block access to it later!
2026-01-02T09:55:52.467826021Z 
2026-01-02T09:55:52.467838369Z If your server has port 80 and 8443 open and you point a domain to your server, you can get a valid certificate automatically by opening the Nextcloud AIO Interface via:
2026-01-02T09:55:52.467851823Z https://your-domain-that-points-to-this-server.tld:8443e[0m
2026-01-02T09:55:52.657881458Z /usr/lib/python3.12/site-packages/supervisor/options.py:13: UserWarning: pkg_resources is deprecated as an API. See https://setuptools.pypa.io/en/latest/pkg_resources.html. The pkg_resources package is slated for removal as early as 2025-11-30. Refrain from using this package or pin to Setuptools<81.
2026-01-02T09:55:52.657898981Z   import pkg_resources
2026-01-02T09:55:53.721367938Z [Fri Jan 02 09:55:53.721110 2026] [mpm_event:notice] [pid 187:tid 187] AH00489: Apache/2.4.66 (Unix) OpenSSL/3.5.4 configured -- resuming normal operations
2026-01-02T09:55:53.721384024Z [Fri Jan 02 09:55:53.721144 2026] [core:notice] [pid 187:tid 187] AH00094: Command line: 'httpd -D FOREGROUND'
2026-01-02T09:55:53.732866580Z [02-Jan-2026 09:55:53] NOTICE: fpm is running, pid 192
2026-01-02T09:55:53.732894745Z [02-Jan-2026 09:55:53] NOTICE: ready to handle connections
2026-01-02T09:55:53.735138940Z {"level":"info","ts":1767347753.7349186,"msg":"maxprocs: Leaving GOMAXPROCS=12: CPU quota undefined"}
2026-01-02T09:55:53.735381781Z {"level":"info","ts":1767347753.7352004,"msg":"GOMEMLIMIT is updated","package":"github.com/KimMachineGun/automemlimit/memlimit","GOMEMLIMIT":60544475136,"previous":9223372036854775807}
2026-01-02T09:55:53.735406564Z {"level":"info","ts":1767347753.7352726,"msg":"using config from file","file":"/Caddyfile"}
2026-01-02T09:55:53.736455105Z {"level":"info","ts":1767347753.7363234,"msg":"adapted config to JSON","adapter":"caddyfile"}
2026-01-02T09:55:53.737701120Z {"level":"info","ts":1767347753.737539,"msg":"serving initial configuration"}
2026-01-02T10:00:21.747878685Z NOTICE: PHP message: 404 Not Found
2026-01-02T10:00:21.747895737Z Type: Slim\Exception\HttpNotFoundException
2026-01-02T10:00:21.747898879Z Code: 404
2026-01-02T10:00:21.747901236Z Message: Not found.
2026-01-02T10:00:21.747903628Z File: /var/www/docker-aio/php/vendor/slim/slim/Slim/Middleware/RoutingMiddleware.php
2026-01-02T10:00:21.747913381Z Line: 76
2026-01-02T10:00:21.747915930Z Trace: #0 /var/www/docker-aio/php/vendor/slim/slim/Slim/Routing/RouteRunner.php(62): Slim\Middleware\RoutingMiddleware->performRouting(Object(GuzzleHttp\Psr7\ServerRequest))
2026-01-02T10:00:21.747918723Z #1 /var/www/docker-aio/php/vendor/slim/csrf/src/Guard.php(482): Slim\Routing\RouteRunner->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2026-01-02T10:00:21.747921302Z #2 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(178): Slim\Csrf\Guard->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Slim\Routing\RouteRunner))
2026-01-02T10:00:21.747924650Z #3 /var/www/docker-aio/php/vendor/slim/twig-view/src/TwigMiddleware.php(117): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2026-01-02T10:00:21.747927257Z #4 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(129): Slim\Views\TwigMiddleware->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
2026-01-02T10:00:21.747930025Z #5 /var/www/docker-aio/php/src/Middleware/AuthMiddleware.php(53): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2026-01-02T10:00:21.747932593Z #6 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(283): AIO\Middleware\AuthMiddleware->__invoke(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
2026-01-02T10:00:21.747935244Z #7 /var/www/docker-aio/php/vendor/slim/slim/Slim/Middleware/ErrorMiddleware.php(77): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2026-01-02T10:00:21.747937789Z #8 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(129): Slim\Middleware\ErrorMiddleware->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
2026-01-02T10:00:21.747940410Z #9 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(73): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2026-01-02T10:00:21.747943593Z #10 /var/www/docker-aio/php/vendor/slim/slim/Slim/App.php(209): Slim\MiddlewareDispatcher->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2026-01-02T10:00:21.747946168Z #11 /var/www/docker-aio/php/vendor/slim/slim/Slim/App.php(193): Slim\App->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2026-01-02T10:00:21.747948644Z #12 /var/www/docker-aio/php/public/index.php(200): Slim\App->run()
2026-01-02T10:00:21.747951105Z #13 {main}
2026-01-02T10:00:21.747953324Z Tips: To display error details in HTTP response set "displayErrorDetails" to true in the ErrorHandler constructor.
2026-01-02T10:00:32.324331581Z NOTICE: PHP message: 404 Not Found
2026-01-02T10:00:32.324346465Z Type: Slim\Exception\HttpNotFoundException
2026-01-02T10:00:32.324349339Z Code: 404
2026-01-02T10:00:32.324351628Z Message: Not found.
2026-01-02T10:00:32.324353922Z File: /var/www/docker-aio/php/vendor/slim/slim/Slim/Middleware/RoutingMiddleware.php
2026-01-02T10:00:32.324364048Z Line: 76
2026-01-02T10:00:32.324366633Z Trace: #0 /var/www/docker-aio/php/vendor/slim/slim/Slim/Routing/RouteRunner.php(62): Slim\Middleware\RoutingMiddleware->performRouting(Object(GuzzleHttp\Psr7\ServerRequest))
2026-01-02T10:00:32.324369592Z #1 /var/www/docker-aio/php/vendor/slim/csrf/src/Guard.php(482): Slim\Routing\RouteRunner->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2026-01-02T10:00:32.324372144Z #2 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(178): Slim\Csrf\Guard->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Slim\Routing\RouteRunner))
2026-01-02T10:00:32.324375364Z #3 /var/www/docker-aio/php/vendor/slim/twig-view/src/TwigMiddleware.php(117): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2026-01-02T10:00:32.324377977Z #4 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(129): Slim\Views\TwigMiddleware->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
2026-01-02T10:00:32.324380636Z #5 /var/www/docker-aio/php/src/Middleware/AuthMiddleware.php(53): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2026-01-02T10:00:32.324383231Z #6 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(283): AIO\Middleware\AuthMiddleware->__invoke(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
2026-01-02T10:00:32.324385939Z #7 /var/www/docker-aio/php/vendor/slim/slim/Slim/Middleware/ErrorMiddleware.php(77): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2026-01-02T10:00:32.324388508Z #8 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(129): Slim\Middleware\ErrorMiddleware->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
2026-01-02T10:00:32.324391115Z #9 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(73): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2026-01-02T10:00:32.324394301Z #10 /var/www/docker-aio/php/vendor/slim/slim/Slim/App.php(209): Slim\MiddlewareDispatcher->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2026-01-02T10:00:32.324396869Z #11 /var/www/docker-aio/php/vendor/slim/slim/Slim/App.php(193): Slim\App->handle(Object(GuzzleHttp\Psr7\ServerRequest))
2026-01-02T10:00:32.324399340Z #12 /var/www/docker-aio/php/public/index.php(200): Slim\App->run()
2026-01-02T10:00:32.324401762Z #13 {main}
2026-01-02T10:00:32.324403987Z Tips: To display error details in HTTP response set "displayErrorDetails" to true in the ErrorHandler constructor.

Nextcloud

Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.

{"reqId":"soyU9FEmL8ZALfQUo60X","level":3,"time":"2026-01-02T13:22:13+00:00","remoteAddr":"127.0.0.1","user":"--","app":"PHP","method":"GET","url":"/ocs/v2.php/cloud/capabilities","message":"Error: Call to undefined method OCA\\Files_Snapshots\\AppInfo\\Application::registerRoutes() at /var/www/html/custom_apps/files_snapshots/appinfo/routes.php#27","userAgent":"nextcloud-spreed-signaling/2.0.4~docker","version":"32.0.3.2","data":{"app":"PHP"}}
{"reqId":"ioCVSTgbTml5bReMuy3E","level":3,"time":"2026-01-02T13:23:14+00:00","remoteAddr":"127.0.0.1","user":"--","app":"PHP","method":"GET","url":"/ocs/v2.php/cloud/capabilities","message":"Error: Call to undefined method OCA\\Files_Snapshots\\AppInfo\\Application::registerRoutes() at /var/www/html/custom_apps/files_snapshots/appinfo/routes.php#27","userAgent":"nextcloud-spreed-signaling/2.0.4~docker","version":"32.0.3.2","data":{"app":"PHP"}}
{"reqId":"wOpk38pPGqLLNJ4s5BPc","level":3,"time":"2026-01-02T13:23:14+00:00","remoteAddr":"127.0.0.1","user":"--","app":"PHP","method":"GET","url":"/ocs/v2.php/cloud/capabilities","message":"Error: Call to undefined method OCA\\Files_Snapshots\\AppInfo\\Application::registerRoutes() at /var/www/html/custom_apps/files_snapshots/appinfo/routes.php#27","userAgent":"nextcloud-spreed-signaling/2.0.4~docker","version":"32.0.3.2","data":{"app":"PHP"}}
{"reqId":"HAACeJc7NsDoKwpyPbMQ","level":3,"time":"2026-01-02T13:24:16+00:00","remoteAddr":"127.0.0.1","user":"--","app":"PHP","method":"GET","url":"/ocs/v2.php/cloud/capabilities","message":"Error: Call to undefined method OCA\\Files_Snapshots\\AppInfo\\Application::registerRoutes() at /var/www/html/custom_apps/files_snapshots/appinfo/routes.php#27","userAgent":"nextcloud-spreed-signaling/2.0.4~docker","version":"32.0.3.2","data":{"app":"PHP"}}
{"reqId":"HUIvPjZlv9c72tulJtRq","level":3,"time":"2026-01-02T13:24:16+00:00","remoteAddr":"127.0.0.1","user":"--","app":"PHP","method":"GET","url":"/ocs/v2.php/cloud/capabilities","message":"Error: Call to undefined method OCA\\Files_Snapshots\\AppInfo\\Application::registerRoutes() at /var/www/html/custom_apps/files_snapshots/appinfo/routes.php#27","userAgent":"nextcloud-spreed-signaling/2.0.4~docker","version":"32.0.3.2","data":{"app":"PHP"}}
{"reqId":"u0gop7HnxSo2z3TbmtPE","level":3,"time":"2026-01-02T13:25:17+00:00","remoteAddr":"127.0.0.1","user":"--","app":"PHP","method":"GET","url":"/ocs/v2.php/cloud/capabilities","message":"Error: Call to undefined method OCA\\Files_Snapshots\\AppInfo\\Application::registerRoutes() at /var/www/html/custom_apps/files_snapshots/appinfo/routes.php#27","userAgent":"nextcloud-spreed-signaling/2.0.4~docker","version":"32.0.3.2","data":{"app":"PHP"}}
{"reqId":"c6T9F9MlJBvbqCOLOvBa","level":3,"time":"2026-01-02T13:25:17+00:00","remoteAddr":"127.0.0.1","user":"--","app":"PHP","method":"GET","url":"/ocs/v2.php/cloud/capabilities","message":"Error: Call to undefined method OCA\\Files_Snapshots\\AppInfo\\Application::registerRoutes() at /var/www/html/custom_apps/files_snapshots/appinfo/routes.php#27","userAgent":"nextcloud-spreed-signaling/2.0.4~docker","version":"32.0.3.2","data":{"app":"PHP"}}
{"reqId":"vVDHDk7zgkRTs6D9QmGo","level":3,"time":"2026-01-02T13:26:18+00:00","remoteAddr":"127.0.0.1","user":"--","app":"PHP","method":"GET","url":"/ocs/v2.php/cloud/capabilities","message":"Error: Call to undefined method OCA\\Files_Snapshots\\AppInfo\\Application::registerRoutes() at /var/www/html/custom_apps/files_snapshots/appinfo/routes.php#27","userAgent":"nextcloud-spreed-signaling/2.0.4~docker","version":"32.0.3.2","data":{"app":"PHP"}}
{"reqId":"ArynTrllz6A60AGEDjxp","level":3,"time":"2026-01-02T13:26:18+00:00","remoteAddr":"127.0.0.1","user":"--","app":"PHP","method":"GET","url":"/ocs/v2.php/cloud/capabilities","message":"Error: Call to undefined method OCA\\Files_Snapshots\\AppInfo\\Application::registerRoutes() at /var/www/html/custom_apps/files_snapshots/appinfo/routes.php#27","userAgent":"nextcloud-spreed-signaling/2.0.4~docker","version":"32.0.3.2","data":{"app":"PHP"}}
{"reqId":"0HMuKrUbajOns1kR6q6E","level":3,"time":"2026-01-02T13:26:32+00:00","remoteAddr":"149.74.113.245","user":"admin","app":"index","method":"GET","url":"/","message":"Call to undefined method OCA\\Files_Snapshots\\AppInfo\\Application::registerRoutes()","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0","version":"32.0.3.2","exception":{"Exception":"Error","Message":"Call to undefined method OCA\\Files_Snapshots\\AppInfo\\Application::registerRoutes()","Code":0,"Trace":[{"file":"/var/www/html/lib/private/Route/Router.php","line":524,"function":"include"},{"file":"/var/www/html/lib/private/Route/CachingRouter.php","line":146,"function":"requireRouteFile","class":"OC\\Route\\Router","type":"->","args":["/var/www/html/custom_apps/files_snapshots/appinfo/routes.php","files_snapshots"]},{"file":"/var/www/html/lib/private/Route/Router.php","line":164,"function":"requireRouteFile","class":"OC\\Route\\CachingRouter","type":"->","args":["/var/www/html/custom_apps/files_snapshots/appinfo/routes.php","files_snapshots"]},{"file":"/var/www/html/lib/private/Route/Router.php","line":277,"function":"loadRoutes","class":"OC\\Route\\Router","type":"->","args":[]},{"file":"/var/www/html/lib/private/Route/CachingRouter.php","line":77,"function":"findMatchingRoute","class":"OC\\Route\\Router","type":"->","args":[""]},{"file":"/var/www/html/lib/private/Route/Router.php","line":313,"function":"findMatchingRoute","class":"OC\\Route\\CachingRouter","type":"->","args":[""]},{"file":"/var/www/html/lib/base.php","line":1061,"function":"match","class":"OC\\Route\\Router","type":"->","args":[""]},{"file":"/var/www/html/index.php","line":25,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/custom_apps/files_snapshots/appinfo/routes.php","Line":27,"message":"Call to undefined method OCA\\Files_Snapshots\\AppInfo\\Application::registerRoutes()","exception":{},"CustomMessage":"Call to undefined method OCA\\Files_Snapshots\\AppInfo\\Application::registerRoutes()"}}

Web Browser

If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.

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imagen1843×233 13.3 KB

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:

2026-01-02T11:17:57.302578517Z {"level":"error","ts":1767352677.3023622,"logger":"http.log.error","msg":"dial tcp 172.19.0.20:11000: connect: connection refused","request":{"remote_ip":"149.74.113.245","remote_port":"57643","client_ip":"149.74.113.245","proto":"HTTP/1.1","method":"GET","host":"hub.appsuite365.app","uri":"/standalone-signaling/spreed","headers":{"User-Agent":["Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) NextcloudTalk/1.2.3 Chrome/136.0.7103.115 Electron/36.3.2 Safari/537.36"],"Upgrade":["websocket"],"Accept-Language":["es"],"Sec-Websocket-Extensions":["permessage-deflate; client_max_window_bits"],"Cache-Control":["no-cache"],"Sec-Websocket-Key":["**REDACTED**"],"Connection":["Upgrade"],"Pragma":["no-cache"],"Origin":["https://hub.appsuite365.app"],"Sec-Websocket-Version":["13"],"Accept-Encoding":["gzip, deflate, br, zstd"],"Cookie":["REDACTED"]},"tls":{"resumed":false,"version":772,"cipher_suite":4865,"proto":"http/1.1","server_name":"hub.appsuite365.app"}},"duration":0.001877211,"status":502,"err_id":"i8n79se80","err_trace":"reverseproxy.statusError (reverseproxy.go:1390)"}
2026-01-02T11:17:59.352734918Z {"level":"error","ts":1767352679.3524685,"logger":"http.log.error","msg":"dial tcp 172.19.0.20:11000: connect: connection refused","request":{"remote_ip":"88.99.252.40","remote_port":"50008","client_ip":"88.99.252.40","proto":"HTTP/2.0","method":"GET","host":"hub.appsuite365.app","uri":"/apps/files/api/v1/stats","headers":{"Accept":["application/json, text/plain, */*"],"Sec-Fetch-Site":["same-origin"],"Accept-Encoding":["gzip, deflate, br, zstd"],"Accept-Language":["en-GB,en-US;q=0.9,en;q=0.8,ru;q=0.7,uk;q=0.6"],"User-Agent":["Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/142.0.0.0 Safari/537.36"],"Requesttoken":["xTjGGWTYIa6/3H+LiVN3bqfr1QF6TsrEVsJkivbtHeE=:gFOrQQXvT5uQtVDkuAI4J/GPuW8VI/q3J5gD54CbNrA="],"X-Requested-With":["XMLHttpRequest, XMLHttpRequest"],"Cookie":["REDACTED"],"Sec-Ch-Ua":["\"Chromium\";v=\"142\", \"Google Chrome\";v=\"142\", \"Not_A Brand\";v=\"99\""],"Sec-Ch-Ua-Mobile":["?0"],"Sec-Fetch-Mode":["cors"],"Sec-Fetch-Dest":["empty"],"Priority":["u=1, i"],"Sec-Ch-Ua-Platform":["\"macOS\""]},"tls":{"resumed":false,"version":772,"cipher_suite":4865,"proto":"h2","server_name":"hub.appsuite365.app"}},"duration":0.001606858,"status":502,"err_id":"cevxia9w2","err_trace":"reverseproxy.statusError (reverseproxy.go:1390)"}
2026-01-02T11:18:00.131077278Z {"level":"error","ts":1767352680.1308372,"logger":"http.log.error","msg":"dial tcp 172.19.0.20:11000: connect: connection refused","request":{"remote_ip":"149.74.113.245","remote_port":"57644","client_ip":"149.74.113.245","proto":"HTTP/1.1","method":"GET","host":"hub.appsuite365.app","uri":"/push/ws","headers":{"Sec-Websocket-Extensions":["permessage-deflate; client_max_window_bits"],"Origin":["https://hub.appsuite365.app"],"Sec-Websocket-Version":["13"],"Accept-Language":["es"],"Cookie":["REDACTED"],"Sec-Websocket-Key":["REDACTED"],"Upgrade":["websocket"],"Accept-Encoding":["gzip, deflate, br, zstd"],"Cache-Control":["no-cache"],"User-Agent":["Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) NextcloudTalk/1.2.3 Chrome/136.0.7103.115 Electron/36.3.2 Safari/537.36"],"Connection":["Upgrade"],"Pragma":["no-cache"]},"tls":{"resumed":true,"version":772,"cipher_suite":4865,"proto":"http/1.1","server_name":"hub.appsuite365.app"}},"duration":0.001578988,"status":502,"err_id":"a0zhu65zn","err_trace":"reverseproxy.statusError (reverseproxy.go:1390)"}
2026-01-02T11:18:00.381294176Z {"level":"error","ts":1767352680.3812025,"logger":"http.log.error","msg":"dial tcp 172.19.0.20:11000: connect: connection refused","request":{"remote_ip":"172.19.0.1","remote_port":"39664","client_ip":"172.19.0.1","proto":"HTTP/1.1","method":"GET","host":"hub.appsuite365.app","uri":"/index.php/apps/notify_push/test/version","headers":{"Accept":["*/*"]},"tls":{"resumed":false,"version":772,"cipher_suite":4865,"proto":"http/1.1","server_name":"hub.appsuite365.app"}},"duration":0.000624889,"status":502,"err_id":"98m62wi7y","err_trace":"reverseproxy.statusError (reverseproxy.go:1390)"}
2026-01-02T11:18:00.763564200Z {"level":"error","ts":1767352680.7634642,"logger":"http.log.error","msg":"dial tcp 172.19.0.20:11000: connect: connection refused","request":{"remote_ip":"149.74.113.245","remote_port":"57645","client_ip":"149.74.113.245","proto":"HTTP/1.1","method":"GET","host":"hub.appsuite365.app","uri":"/index.php/204","headers":{"Connection":["Keep-Alive"],"Accept-Language":["es-ES,en,*"],"User-Agent":["Mozilla/5.0 (Windows) mirall/4.0.4 (build 20251215) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)"],"Accept":["*/*"],"X-Request-Id":["221ec14e-9f14-4940-881a-4aeba95ac46f"],"Accept-Encoding":["zstd, br, gzip, deflate"],"Authorization":["REDACTED"],"Cookie":["REDACTED"]},"tls":{"resumed":false,"version":772,"cipher_suite":4865,"proto":"","server_name":"hub.appsuite365.app"}},"duration":0.000521518,"status":502,"err_id":"xr2yvdt8z","err_trace":"reverseproxy.statusError (reverseproxy.go:1390)"}
2026-01-02T11:18:01.124394126Z {"level":"error","ts":1767352681.1242578,"logger":"http.log.error","msg":"dial tcp 172.19.0.20:11000: connect: connection refused","request":{"remote_ip":"149.74.113.245","remote_port":"57646","client_ip":"149.74.113.245","proto":"HTTP/1.1","method":"GET","host":"hub.appsuite365.app","uri":"/push/ws","headers":{"Connection":["Upgrade"],"Cache-Control":["no-cache"],"User-Agent":["Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) NextcloudTalk/1.2.3 Chrome/136.0.7103.115 Electron/36.3.2 Safari/537.36"],"Accept-Encoding":["gzip, deflate, br, zstd"],"Sec-Websocket-Key":["JM1UoZ9nYxDH5ajlAwy05A=="],"Sec-Websocket-Extensions":["permessage-deflate; client_max_window_bits"],"Upgrade":["websocket"],"Accept-Language":["es"],"Cookie":["REDACTED"],"Pragma":["no-cache"],"Origin":["https://hub.appsuite365.app"],"Sec-Websocket-Version":["13"]},"tls":{"resumed":true,"version":772,"cipher_suite":4865,"proto":"http/1.1","server_name":"hub.appsuite365.app"}},"duration":0.000401234,"status":502,"err_id":"1kcn6pz9v","err_trace":"reverseproxy.statusError (reverseproxy.go:1390)"}

Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

<?php
$CONFIG = array (
  'one-click-instance' => true,
  'one-click-instance.user-limit' => 100,
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'apps_paths' =>
  array (
    0 =>
    array (
      'path' => '/var/www/html/apps',
      'url' => '/apps',
      'writable' => false,
    ),
    1 =>
    array (
      'path' => '/var/www/html/custom_apps',
      'url' => '/custom_apps',
      'writable' => true,
    ),
  ),
  'check_data_directory_permissions' => false,
  'memcache.distributed' => '\\OC\\Memcache\\Redis',
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'redis' =>
  array (
    'host' => 'nextcloud-aio-redis',
    'password' => '***REDACTED***',
    'port' => 6379,
  ),
  'overwritehost' => '***REDACTED***',
  'overwriteprotocol' => 'https',
  'passwordsalt' => '***REDACTED***',
  'secret' => '***REDACTED***',
  'trusted_domains' =>
  array (
    0 => 'localhost',
    1 => '***REDACTED***',
  ),
  'datadirectory' => '/mnt/ncdata',
  'dbtype' => 'pgsql',
  'version' => '32.0.3.2',
  'overwrite.cli.url' => '***REDACTED***',
  'dbname' => 'nextcloud_database',
  'dbhost' => 'nextcloud-aio-database:5432',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'dbuser' => '***REDACTED***',
  'dbpassword' => '***REDACTED***',
  'installed' => true,
  'instanceid' => 'ocntgwrk244b',
  'maintenance' => false,
  'updatedirectory' => '/nc-updater',
  'loglevel' => 1,
  'log_type' => 'file',
  'logfile' => '/var/www/html/data/nextcloud.log',
  'log_rotate_size' => 10485760,
  'log.condition' =>
  array (
    'apps' =>
    array (
      0 => 'admin_audit',
    ),
  ),
  'preview_max_x' => 2048,
  'preview_max_y' => 2048,
  'jpeg_quality' => 60,
  'enabledPreviewProviders' =>
  array (
    1 => 'OC\\Preview\\Image',
    2 => 'OC\\Preview\\MarkDown',
    3 => 'OC\\Preview\\MP3',
    4 => 'OC\\Preview\\TXT',
    5 => 'OC\\Preview\\OpenDocument',
    6 => 'OC\\Preview\\Movie',
    7 => 'OC\\Preview\\Krita',
    0 => 'OC\\Preview\\Imaginary',
    23 => 'OC\\Preview\\ImaginaryPDF',
  ),
  'enable_previews' => true,
  'upgrade.disable-web' => true,
  'mail_smtpmode' => 'smtp',
  'trashbin_retention_obligation' => 'auto, 30',
  'versions_retention_obligation' => 'auto, 30',
  'activity_expire_days' => 30,
  'simpleSignUpLink.shown' => false,
  'share_folder' => '/Shared',
  'one-click-instance.link' => 'https://nextcloud.com/all-in-one/',
  'upgrade.cli-upgrade-link' => 'https://github.com/nextcloud/all-in-one/discussions/2726',
  'maintenance_window_start' => 100,
  'allow_local_remote_servers' => true,
  'davstorage.request_timeout' => 3600,
  'documentation_url.server_logs' => 'https://github.com/nextcloud/all-in-one/discussions/5425',
  'htaccess.RewriteBase' => '/',
  'dbpersistent' => false,
  'auth.bruteforce.protection.enabled' => true,
  'ratelimit.protection.enabled' => true,
  'files_external_allow_create_new_local' => true,
  'trusted_proxies' =>
  array (
    0 => '127.0.0.1',
    1 => '::1',
    10 => '172.19.0.0/16',
    2 => '172.19.0.2',
  ),
  'preview_imaginary_url' => 'http://nextcloud-aio-imaginary:9000',
  'preview_imaginary_key' => '***REDACTED***',
  'default_phone_region' => 'DE',
  'mail_from_address' => 'nc',
  'mail_sendmailmode' => 'smtp',
  'mail_domain' => '***REDACTED***',
  'mail_smtphost' => '***REDACTED***',
  'mail_smtpport' => '587',
  'mail_smtpauth' => true,
  'mail_smtpname' => ***REDACTED***,
  'mail_smtppassword' => ***REDACTED***,
  'mail_smtptimeout' => 30,
  'mail_smtpstreamoptions' =>
  array (
    'ssl' =>
    array (
      'allow_self_signed' => true,
      'verify_peer' => false,
      'verify_peer_name' => false,
    ),
  ),
  'twofactor_enforced' => 'true',
  'twofactor_enforced_groups' =>
  array (
  ),
  'twofactor_enforced_excluded_groups' =>
  array (
  ),
  'updater.release.channel' => 'stable',
  'updatechecker' => false,
);

Apps

The output of occ app:list (if possible).

Enabled:
  - activity: 5.0.0-dev.0
  - admin_audit: 1.22.0
  - announcementcenter: 7.2.2
  - app_api: 32.0.0
  - appointments: 2.6.2
  - assistant: 2.12.0
  - bruteforcesettings: 5.0.0-dev.0
  - calendar: 6.1.3
  - calendar_resource_management: 0.10.0
  - call_summary_bot: 3.1.0
  - circles: 32.0.0
  - cloud_federation_api: 1.16.0
  - collectives: 3.4.0
  - comments: 1.22.0
  - contacts: 8.1.2
  - contactsinteraction: 1.13.1
  - context_chat: 5.1.0
  - dashboard: 7.12.0
  - dav: 1.34.2
  - deck: 1.16.3
  - dokuwiki: 1.1.2
  - drawio: 3.1.2
  - end_to_end_encryption: 1.18.0
  - epubviewer: 1.8.1
  - event_update_notification: 2.7.0
  - external: 7.0.0
  - federatedfilesharing: 1.22.0
  - federation: 1.22.0
  - files: 2.4.0
  - files_accesscontrol: 3.0.2
  - files_antivirus: 6.1.0
  - files_bpm: 1.7.3
  - files_confidential: 4.0.0
  - files_downloadlimit: 5.0.0-dev.0
  - files_external: 1.24.0
  - files_fulltextsearch: 32.0.2
  - files_pdfviewer: 5.0.0-dev.0
  - files_reminders: 1.5.0
  - files_retention: 3.0.0
  - files_sharing: 1.24.1
  - files_snapshots: 1.0.13
  - files_trashbin: 1.22.0
  - files_versions: 1.25.0
  - files_zip: 2.2.0
  - firstrunwizard: 5.0.0-dev.0
  - forms: 5.2.3
  - fulltextsearch: 32.0.0
  - fulltextsearch_elasticsearch: 32.0.1
  - gpxpod: 7.2.4
  - groupfolders: 20.1.6
  - groupquota: 0.2.3
  - impersonate: 3.0.0
  - integration_dropbox: 4.1.0
  - integration_github: 3.2.2
  - integration_gitlab: 4.0.0
  - integration_google: 4.3.0
  - integration_openai: 3.9.1
  - integration_openstreetmap: 3.0.0
  - integration_youtube: 0.6.1
  - logcleaner: 1.2.3
  - logreader: 5.0.0-dev.0
  - lookup_server_connector: 1.20.0
  - mail: 5.6.5
  - metadata: 0.23.0
  - nextcloud-aio: 0.8.0
  - nextcloud_announcements: 4.0.0-dev.0
  - notes: 4.12.4
  - notifications: 5.0.0-dev.0
  - notify_push: 1.2.1
  - oauth2: 1.20.0
  - password_policy: 4.0.0-dev.0
  - photos: 5.0.0-dev.1
  - privacy: 4.0.0-dev.0
  - profile: 1.1.0
  - provisioning_api: 1.22.0
  - recommendations: 5.0.0-dev.0
  - related_resources: 3.0.0-dev.0
  - richdocuments: 9.0.2
  - secrets: 2.1.4
  - serverinfo: 4.0.0-dev.0
  - settings: 1.15.1
  - sharebymail: 1.22.0
  - socialsharing_email: 4.0.1
  - spreed: 22.0.7
  - support: 4.0.0-dev.0
  - survey_client: 4.0.0-dev.0
  - suspicious_login: 10.0.0-dev.0
  - systemtags: 1.22.0
  - tables: 1.0.2
  - tasks: 0.17.1
  - text: 6.0.1
  - text_templates: 1.3.0
  - theming: 2.7.0
  - theming_customcss: 1.19.0
  - twofactor_admin: 4.9.0
  - twofactor_backupcodes: 1.21.0
  - twofactor_email: 2.8.3
  - twofactor_nextcloud_notification: 6.0.0-dev.0
  - twofactor_totp: 14.0.0
  - twofactor_webauthn: 2.4.1
  - updatenotification: 1.22.0
  - user_status: 1.12.0
  - viewer: 5.0.0-dev.0
  - weather_status: 1.12.0
  - webhook_listeners: 1.3.0
  - whiteboard: 1.5.0
  - workflow_pdf_converter: 3.0.0
  - workflowengine: 2.14.0
Disabled:
  - emlviewer: 2.0.1 (installed 2.0.1)
  - encryption: 2.20.0
  - files_fulltextsearch_tesseract: 27.0.1 (installed 27.0.1)
  - htmlviewer: 32.0.0 (installed 32.0.0)
  - mailnotifier: 0.0.3 (installed 0.0.3)
  - mfazones: 0.2.4 (installed 0.2.4)
  - sendentsynchroniser: 1.1.4 (installed 1.1.4)
  - user_ldap: 1.23.0
2

From the error message, try to disable this one via occ.

3

oh thank’s how can I do that?

Also I found besides all containers showing green an error with fulltextsearch:

# docker exec --user www-data nextcloud-aio-nextcloud php occ fulltextsearch:test -vvv

.Testing your current setup:
Creating mocked content provider. ok
Testing mocked provider: get indexable documents. (2 items) ok
Loading search platform. (Elasticsearch) ok
Testing search platform.
fail In Test.php line 238:

[Exception]
Search platform (Elasticsearch) down ?

Exception trace:
at /var/www/html/custom_apps/fulltextsearch/lib/Command/Test.php:238
OCA\FullTextSearch\Command\Test->testLoadingPlatform() at /var/www/html/custom_apps/fulltextsearch/lib/Command/Test.php:92
OCA\FullTextSearch\Command\Test->execute() at /var/www/html/3rdparty/symfony/console/Command/Command.php:326
Symfony\Component\Console\Command\Command->run() at /var/www/html/core/Command/Base.php:218
OC\Core\Command\Base->run() at /var/www/html/3rdparty/symfony/console/Application.php:1078
Symfony\Component\Console\Application->doRunCommand() at /var/www/html/3rdparty/symfony/console/Application.php:324
Symfony\Component\Console\Application->doRun() at /var/www/html/3rdparty/symfony/console/Application.php:175
Symfony\Component\Console\Application->run() at /var/www/html/lib/private/Console/Application.php:187
OC\Console\Application->run() at /var/www/html/console.php:90
require_once() at /var/www/html/occ:33
4

occ app:disable files_snapshots

1 Like
5

Hi @ic3-neo,

On All-In-One this is the command:

sudo docker exec --user www-data -it nextcloud-aio-nextcloud php occ app:disable files_snapshots

h.t.h.

ernolf

6

YES!!! I love you man!!! @ernolf

@SysKeeper thank’s you too, also Where do you see it, I’ve spent all lday reading the logs and was unable to see any clue!!!

7

Its from the logfile. It’s easier to understand if it’s output as json_prety.

Read carefully:

Good luck,

ernolf

8

thanks homie!!!

Now I see it perfectly!!!

1 Like
9

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