Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): Nextcloud AIO v4.6.2
Operating system and version (eg, Ubuntu 20.04): Proxmox, LXC Debian container
Portainer version_: 2.17.1
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Fresh install of Nextcloud AIO on Proxmox using Portainer
- Configured NEXTCLOUD_DATADIR=/mnt/Data/appdata/nextcloud & NEXTCLOUD_MOUNT=/mnt/backup/ with the ‘borg’ folder inside
- Try to restore using interface with folder ‘/mnt/backup’ and my backup password
The output of nextcloud-aio-mastercontainer:
Message: Server error: `POST http://localhost/v1.41/containers/nextcloud-aio-borgbackup/start` resulted in a `500 Internal Server Error` response:
{"message":"error gathering device information while adding custom device \"/dev/fuse\": no such file or directory"}
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
NONE
The output of your Apache/nginx/system log in /var/log/____
:
[Mon Mar 20 20:46:20.348281 2023] [ssl:warn] [pid 121:tid 139638079814472] AH01906: localhost:8080:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Mon Mar 20 20:46:20.348301 2023] [ssl:warn] [pid 121:tid 139638079814472] AH01909: localhost:8080:0 server certificate does NOT include an ID which matches the server name
[Mon Mar 20 20:46:20.349533 2023] [lbmethod_heartbeat:notice] [pid 121:tid 139638079814472] AH02282: No slotmem from mod_heartmonitor
[Mon Mar 20 20:46:20.349544 2023] [ssl:warn] [pid 121:tid 139638079814472] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[Mon Mar 20 20:46:20.350469 2023] [ssl:warn] [pid 121:tid 139638079814472] AH01906: localhost:8080:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Mon Mar 20 20:46:20.350475 2023] [ssl:warn] [pid 121:tid 139638079814472] AH01909: localhost:8080:0 server certificate does NOT include an ID which matches the server name
[Mon Mar 20 20:46:20.351323 2023] [mpm_event:notice] [pid 121:tid 139638079814472] AH00489: Apache/2.4.56 (Unix) OpenSSL/3.0.8 configured -- resuming normal operations
[Mon Mar 20 20:46:20.351333 2023] [core:notice] [pid 121:tid 139638079814472] AH00094: Command line: 'httpd -D FOREGROUND'
[Mon Mar 20 20:49:08.414000 2023] [mpm_event:notice] [pid 121:tid 139638079814472] AH00491: caught SIGTERM, shutting down
[Mon Mar 20 20:49:11.380671 2023] [ssl:warn] [pid 109:tid 139912748501832] AH01906: localhost:8080:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Mon Mar 20 20:49:11.380690 2023] [ssl:warn] [pid 109:tid 139912748501832] AH01909: localhost:8080:0 server certificate does NOT include an ID which matches the server name
[Mon Mar 20 20:49:11.382001 2023] [lbmethod_heartbeat:notice] [pid 109:tid 139912748501832] AH02282: No slotmem from mod_heartmonitor
[Mon Mar 20 20:49:11.382016 2023] [ssl:warn] [pid 109:tid 139912748501832] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[Mon Mar 20 20:49:11.382996 2023] [ssl:warn] [pid 109:tid 139912748501832] AH01906: localhost:8080:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Mon Mar 20 20:49:11.383005 2023] [ssl:warn] [pid 109:tid 139912748501832] AH01909: localhost:8080:0 server certificate does NOT include an ID which matches the server name
[Mon Mar 20 20:49:11.383877 2023] [mpm_event:notice] [pid 109:tid 139912748501832] AH00489: Apache/2.4.56 (Unix) OpenSSL/3.0.8 configured -- resuming normal operations
[Mon Mar 20 20:49:11.383887 2023] [core:notice] [pid 109:tid 139912748501832] AH00094: Command line: 'httpd -D FOREGROUND'
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
NONE
Using Portainer console on ’ nextcloud-aio-mastercontainer’, the directory for the backup isn’t mounted, there is no /mnt/backup folder. On the host it is accessible and by the same way to other containers.