Cannot reset admin password

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Sorry to hear you’re facing problems :slightly_frowning_face: is for home/non-enterprise users. If you’re running a business, paid support can be accessed via where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 12.0.2): 15.05
Operating system and version (eg, Ubuntu 17.04): Openmediavault 4.1.3-1
Apache or nginx version (eg, Apache 2.4.25): ginx/1.10.3
PHP version (eg, 7.1): 7.033

The issue you are facing:

I cannot reset my admin password usingsudo -u www-data php /snap/nextcloud/current/occ user:resetpassword admin.
I resolve the error: Could not open input file: /snap/nextcloud/current/occ

Is this the first time you’ve seen this error? (Y/N): Y

The output of your Nextcloud log in Admin > Logging:


The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:


In your case it seems you are using snap and this have few differences:

Try to run something like:

sudo nextcloud.occ user:resetpassword admin

See nextcloud.occ -h for more information.