Cannot play .mp4 videos on NC 20, I need to get this fixed for school

Nextcloud version (eg, 18.0.2): NC 20
Operating system and version (eg, Ubuntu 20.04): Ubuntu 20.04
Apache or nginx version (eg, Apache 2.4.25): Apache2
PHP version (eg, 7.1): PHP 7.4

The issue you are facing:
I cannot play .mp4 movies that I uploaded.

Is this the first time you’ve seen this error? (Y/N):Y

Steps to replicate it:

  1. Upgrade to NC 20
  2. Upload about 7.5 GB of videos from your server via External Storage(local)
  3. Try to play the Video in the copy or in the Local Storage

The output of your Nextcloud log in Admin > Logging:
Last 10 lines

{"reqId":"8mTnJQTtkLkBKe6bdrMp","level":3,"time":"2020-10-09T17:55:45+00:00","remoteAddr":"","user":"--","app":"files_antivirus","method":"","url":"--","message":{"Exception":"RuntimeException","Message":"The antivirus executable could not be found at /usr/bin/clamscan","Code":0,"Trace":[{"function":"__construct","class":"OCA\\Files_Antivirus\\Scanner\\LocalClam","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/Utility/SimpleContainer.php","line":101,"function":"newInstanceArgs","class":"ReflectionClass","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/Utility/SimpleContainer.php","line":109,"function":"buildClass","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/Utility/SimpleContainer.php","line":126,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":455,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/home/cloud/public_html/lib/private/ServerContainer.php","line":140,"function":"queryNoFallback","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/home/cloud/public_html/apps/files_antivirus/lib/Scanner/ScannerFactory.php","line":45,"function":"query","class":"OC\\ServerContainer","type":"->"},{"file":"/home/cloud/public_html/apps/files_antivirus/lib/BackgroundJob/BackgroundScanner.php","line":328,"function":"getScanner","class":"OCA\\Files_Antivirus\\Scanner\\ScannerFactory","type":"->"},{"file":"/home/cloud/public_html/apps/files_antivirus/lib/BackgroundJob/BackgroundScanner.php","line":115,"function":"scanOneFile","class":"OCA\\Files_Antivirus\\BackgroundJob\\BackgroundScanner","type":"->"},{"file":"/home/cloud/public_html/lib/private/BackgroundJob/Job.php","line":52,"function":"run","class":"OCA\\Files_Antivirus\\BackgroundJob\\BackgroundScanner","type":"->"},{"file":"/home/cloud/public_html/lib/private/BackgroundJob/TimedJob.php","line":59,"function":"execute","class":"OC\\BackgroundJob\\Job","type":"->"},{"file":"/home/cloud/public_html/cron.php","line":126,"function":"execute","class":"OC\\BackgroundJob\\TimedJob","type":"->"}],"File":"/home/cloud/public_html/apps/files_antivirus/lib/Scanner/LocalClam.php","Line":43,"CustomMessage":"--"},"userAgent":"--","version":"20.0.0.9"}
{"reqId":"8mTnJQTtkLkBKe6bdrMp","level":3,"time":"2020-10-09T17:55:45+00:00","remoteAddr":"","user":"--","app":"files_antivirus","method":"","url":"--","message":{"Exception":"RuntimeException","Message":"The antivirus executable could not be found at /usr/bin/clamscan","Code":0,"Trace":[{"function":"__construct","class":"OCA\\Files_Antivirus\\Scanner\\LocalClam","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/Utility/SimpleContainer.php","line":101,"function":"newInstanceArgs","class":"ReflectionClass","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/Utility/SimpleContainer.php","line":109,"function":"buildClass","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/Utility/SimpleContainer.php","line":126,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":455,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/home/cloud/public_html/lib/private/ServerContainer.php","line":140,"function":"queryNoFallback","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/home/cloud/public_html/apps/files_antivirus/lib/Scanner/ScannerFactory.php","line":45,"function":"query","class":"OC\\ServerContainer","type":"->"},{"file":"/home/cloud/public_html/apps/files_antivirus/lib/BackgroundJob/BackgroundScanner.php","line":328,"function":"getScanner","class":"OCA\\Files_Antivirus\\Scanner\\ScannerFactory","type":"->"},{"file":"/home/cloud/public_html/apps/files_antivirus/lib/BackgroundJob/BackgroundScanner.php","line":115,"function":"scanOneFile","class":"OCA\\Files_Antivirus\\BackgroundJob\\BackgroundScanner","type":"->"},{"file":"/home/cloud/public_html/lib/private/BackgroundJob/Job.php","line":52,"function":"run","class":"OCA\\Files_Antivirus\\BackgroundJob\\BackgroundScanner","type":"->"},{"file":"/home/cloud/public_html/lib/private/BackgroundJob/TimedJob.php","line":59,"function":"execute","class":"OC\\BackgroundJob\\Job","type":"->"},{"file":"/home/cloud/public_html/cron.php","line":126,"function":"execute","class":"OC\\BackgroundJob\\TimedJob","type":"->"}],"File":"/home/cloud/public_html/apps/files_antivirus/lib/Scanner/LocalClam.php","Line":43,"CustomMessage":"--"},"userAgent":"--","version":"20.0.0.9"}
{"reqId":"8mTnJQTtkLkBKe6bdrMp","level":3,"time":"2020-10-09T17:55:45+00:00","remoteAddr":"","user":"--","app":"files_antivirus","method":"","url":"--","message":{"Exception":"RuntimeException","Message":"The antivirus executable could not be found at /usr/bin/clamscan","Code":0,"Trace":[{"function":"__construct","class":"OCA\\Files_Antivirus\\Scanner\\LocalClam","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/Utility/SimpleContainer.php","line":101,"function":"newInstanceArgs","class":"ReflectionClass","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/Utility/SimpleContainer.php","line":109,"function":"buildClass","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/Utility/SimpleContainer.php","line":126,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":455,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/home/cloud/public_html/lib/private/ServerContainer.php","line":140,"function":"queryNoFallback","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/home/cloud/public_html/apps/files_antivirus/lib/Scanner/ScannerFactory.php","line":45,"function":"query","class":"OC\\ServerContainer","type":"->"},{"file":"/home/cloud/public_html/apps/files_antivirus/lib/BackgroundJob/BackgroundScanner.php","line":328,"function":"getScanner","class":"OCA\\Files_Antivirus\\Scanner\\ScannerFactory","type":"->"},{"file":"/home/cloud/public_html/apps/files_antivirus/lib/BackgroundJob/BackgroundScanner.php","line":115,"function":"scanOneFile","class":"OCA\\Files_Antivirus\\BackgroundJob\\BackgroundScanner","type":"->"},{"file":"/home/cloud/public_html/lib/private/BackgroundJob/Job.php","line":52,"function":"run","class":"OCA\\Files_Antivirus\\BackgroundJob\\BackgroundScanner","type":"->"},{"file":"/home/cloud/public_html/lib/private/BackgroundJob/TimedJob.php","line":59,"function":"execute","class":"OC\\BackgroundJob\\Job","type":"->"},{"file":"/home/cloud/public_html/cron.php","line":126,"function":"execute","class":"OC\\BackgroundJob\\TimedJob","type":"->"}],"File":"/home/cloud/public_html/apps/files_antivirus/lib/Scanner/LocalClam.php","Line":43,"CustomMessage":"--"},"userAgent":"--","version":"20.0.0.9"}
{"reqId":"8mTnJQTtkLkBKe6bdrMp","level":3,"time":"2020-10-09T17:55:45+00:00","remoteAddr":"","user":"--","app":"files_antivirus","method":"","url":"--","message":{"Exception":"RuntimeException","Message":"The antivirus executable could not be found at /usr/bin/clamscan","Code":0,"Trace":[{"function":"__construct","class":"OCA\\Files_Antivirus\\Scanner\\LocalClam","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/Utility/SimpleContainer.php","line":101,"function":"newInstanceArgs","class":"ReflectionClass","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/Utility/SimpleContainer.php","line":109,"function":"buildClass","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/Utility/SimpleContainer.php","line":126,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":455,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/home/cloud/public_html/lib/private/ServerContainer.php","line":140,"function":"queryNoFallback","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/home/cloud/public_html/apps/files_antivirus/lib/Scanner/ScannerFactory.php","line":45,"function":"query","class":"OC\\ServerContainer","type":"->"},{"file":"/home/cloud/public_html/apps/files_antivirus/lib/BackgroundJob/BackgroundScanner.php","line":328,"function":"getScanner","class":"OCA\\Files_Antivirus\\Scanner\\ScannerFactory","type":"->"},{"file":"/home/cloud/public_html/apps/files_antivirus/lib/BackgroundJob/BackgroundScanner.php","line":115,"function":"scanOneFile","class":"OCA\\Files_Antivirus\\BackgroundJob\\BackgroundScanner","type":"->"},{"file":"/home/cloud/public_html/lib/private/BackgroundJob/Job.php","line":52,"function":"run","class":"OCA\\Files_Antivirus\\BackgroundJob\\BackgroundScanner","type":"->"},{"file":"/home/cloud/public_html/lib/private/BackgroundJob/TimedJob.php","line":59,"function":"execute","class":"OC\\BackgroundJob\\Job","type":"->"},{"file":"/home/cloud/public_html/cron.php","line":126,"function":"execute","class":"OC\\BackgroundJob\\TimedJob","type":"->"}],"File":"/home/cloud/public_html/apps/files_antivirus/lib/Scanner/LocalClam.php","Line":43,"CustomMessage":"--"},"userAgent":"--","version":"20.0.0.9"}
{"reqId":"8mTnJQTtkLkBKe6bdrMp","level":3,"time":"2020-10-09T17:55:45+00:00","remoteAddr":"","user":"--","app":"files_antivirus","method":"","url":"--","message":{"Exception":"RuntimeException","Message":"The antivirus executable could not be found at /usr/bin/clamscan","Code":0,"Trace":[{"function":"__construct","class":"OCA\\Files_Antivirus\\Scanner\\LocalClam","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/Utility/SimpleContainer.php","line":101,"function":"newInstanceArgs","class":"ReflectionClass","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/Utility/SimpleContainer.php","line":109,"function":"buildClass","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/Utility/SimpleContainer.php","line":126,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":455,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/home/cloud/public_html/lib/private/ServerContainer.php","line":140,"function":"queryNoFallback","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/home/cloud/public_html/apps/files_antivirus/lib/Scanner/ScannerFactory.php","line":45,"function":"query","class":"OC\\ServerContainer","type":"->"},{"file":"/home/cloud/public_html/apps/files_antivirus/lib/BackgroundJob/BackgroundScanner.php","line":328,"function":"getScanner","class":"OCA\\Files_Antivirus\\Scanner\\ScannerFactory","type":"->"},{"file":"/home/cloud/public_html/apps/files_antivirus/lib/BackgroundJob/BackgroundScanner.php","line":115,"function":"scanOneFile","class":"OCA\\Files_Antivirus\\BackgroundJob\\BackgroundScanner","type":"->"},{"file":"/home/cloud/public_html/lib/private/BackgroundJob/Job.php","line":52,"function":"run","class":"OCA\\Files_Antivirus\\BackgroundJob\\BackgroundScanner","type":"->"},{"file":"/home/cloud/public_html/lib/private/BackgroundJob/TimedJob.php","line":59,"function":"execute","class":"OC\\BackgroundJob\\Job","type":"->"},{"file":"/home/cloud/public_html/cron.php","line":126,"function":"execute","class":"OC\\BackgroundJob\\TimedJob","type":"->"}],"File":"/home/cloud/public_html/apps/files_antivirus/lib/Scanner/LocalClam.php","Line":43,"CustomMessage":"--"},"userAgent":"--","version":"20.0.0.9"}
{"reqId":"8mTnJQTtkLkBKe6bdrMp","level":3,"time":"2020-10-09T17:56:03+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"Module 'pdlib' already loaded at Unknown#0","userAgent":"--","version":"20.0.0.9"}
{"reqId":"DSOkRMvVL6EQJsr9rtaO","level":3,"time":"2020-10-09T18:02:37+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"Module 'pdlib' already loaded at Unknown#0","userAgent":"--","version":"20.0.0.9"}
{"reqId":"Ypy2m3egJoTMOcD12Z2n","level":3,"time":"2020-10-09T18:05:45+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"Module 'pdlib' already loaded at Unknown#0","userAgent":"--","version":"20.0.0.9"}
{"reqId":"vOqi4d9Kfvks8W9ISS7X","level":3,"time":"2020-10-09T18:09:11+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"Module 'pdlib' already loaded at Unknown#0","userAgent":"--","version":"20.0.0.9"}
{"reqId":"5E4qedgYngpJHyacvT2R","level":3,"time":"2020-10-09T18:10:45+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"Module 'pdlib' already loaded at Unknown#0","userAgent":"--","version":"20.0.0.9"}

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'passwordsalt' => '***',
  'secret' => '***',
  'trusted_domains' => 
  array (
    0 => 'cloud.sturtz.***',
  ),
  'datadirectory' => '/***/***',
  'htaccess.RewriteBase' => '/',
  'dbtype' => 'mysql',
  'version' => '20.0.0.9',
  'overwrite.cli.url' => 'https://cloud.sturtz.***',
  'dbname' => '***',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => '***',
  'mysql.utf8mb4' => true,
  'dbuser' => '***',
  'dbpassword' => '***',
  'installed' => true,
  'instanceid' => '***',
  'mail_smtpmode' => 'sendmail',
  'mail_sendmailmode' => 'smtp',
  'mail_from_address' => 'no.reply',
  'mail_domain' => 'sturtz.***',
  'maintenance' => false,
  'ldapIgnoreNamingRules' => false,
  'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
  'user_sql.db.database' => '***',
  'user_sql.db.hostname' => 'localhost',
  'user_sql.db.password' => '***,
  'user_sql.db.username' => '***',
  'loglevel' => 2,
  'app_install_overwrite' => 
  array (
    0 => 'circles',
    1 => 'flowupload',
    2 => 'extract',
    3 => 'ocdownloader',
  ),
);

The output of your Apache/nginx/system log in /var/log/____:
Last 10 lines

[Fri Oct 09 13:11:58.566378 2020] [proxy_fcgi:error] [pid 1852775] [client 192.168.1.6:55610] AH01071: Got error 'PHP message: {"reqId":"X4Cn7ohSvMB0V3OSZ94njgAAAAo","level":3,"time":"2020-10-09T18:11:58+00:00","remoteAddr":"192.168.1.6","user":"admin","app":"PHP","method":"GET","url":"/apps/terms_of_service/terms","message":"fopen(/data/nextcloud.log): failed to open stream: Permission denied at /home/cloud/public_html/lib/private/Log/File.php#85","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36","version":"20.0.0.9"}'
[Fri Oct 09 13:11:58.738101 2020] [:error] [pid 1852542] [client 192.168.1.6:55623] [client 192.168.1.6] ModSecurity: Warning. Match of "within %{tx.allowed_methods}" against "REQUEST_METHOD" required. [file "/usr/share/modsecurity-crs/rules/REQUEST-911-METHOD-ENFORCEMENT.conf"] [line "45"] [id "911100"] [msg "Method is not allowed by policy"] [data "PUT"] [severity "CRITICAL"] [ver "OWASP_CRS/3.2.0"] [tag "application-multi"] [tag "language-multi"] [tag "platform-multi"] [tag "attack-generic"] [tag "OWASP_CRS"] [tag "OWASP_CRS/POLICY/METHOD_NOT_ALLOWED"] [tag "WASCTC/WASC-15"] [tag "OWASP_TOP_10/A6"] [tag "OWASP_AppSensor/RE1"] [tag "PCI/12.1"] [hostname "cloud.sturtz.ml"] [uri "/apps/user_status/heartbeat"] [unique_id "X4Cn7nD6djTkkTpVU-l8ggAAAAI"]
[Fri Oct 09 13:11:58.743357 2020] [:error] [pid 1852542] [client 192.168.1.6:55623] [client 192.168.1.6] ModSecurity: Warning. Operator GE matched 5 at TX:anomaly_score. [file "/usr/share/modsecurity-crs/rules/REQUEST-949-BLOCKING-EVALUATION.conf"] [line "91"] [id "949110"] [msg "Inbound Anomaly Score Exceeded (Total Score: 5)"] [severity "CRITICAL"] [tag "application-multi"] [tag "language-multi"] [tag "platform-multi"] [tag "attack-generic"] [hostname "cloud.sturtz.ml"] [uri "/apps/user_status/heartbeat"] [unique_id "X4Cn7nD6djTkkTpVU-l8ggAAAAI"]
[Fri Oct 09 13:11:58.863523 2020] [:error] [pid 1852542] [client 192.168.1.6:55623] [client 192.168.1.6] ModSecurity: Warning. Operator GE matched 5 at TX:inbound_anomaly_score. [file "/usr/share/modsecurity-crs/rules/RESPONSE-980-CORRELATION.conf"] [line "86"] [id "980130"] [msg "Inbound Anomaly Score Exceeded (Total Inbound Score: 5 - SQLI=0,XSS=0,RFI=0,LFI=0,RCE=0,PHPI=0,HTTP=0,SESS=0): individual paranoia level scores: 5, 0, 0, 0"] [tag "event-correlation"] [hostname "cloud.sturtz.ml"] [uri "/index.php"] [unique_id "X4Cn7nD6djTkkTpVU-l8ggAAAAI"]
[Fri Oct 09 13:11:59.224327 2020] [proxy_fcgi:error] [pid 1852773] [client 192.168.1.6:55622] AH01071: Got error 'PHP message: {"reqId":"X4Cn7r7qrqWxSTIYbQW8lQAAAAk","level":3,"time":"2020-10-09T18:11:59+00:00","remoteAddr":"192.168.1.6","user":"admin","app":"PHP","method":"GET","url":"/apps/logreader/get?offset=0&count=50&levels=11111","message":{"Exception":"Error","Message":"fopen(/data/nextcloud.log): failed to open stream: Permission denied at /home/cloud/public_html/apps/logreader/lib/Log/LogIteratorFactory.php#52","Code":0,"Trace":[{"function":"onError","class":"OC\\\\Log\\\\ErrorHandler","type":"::"},{"file":"/home/cloud/public_html/apps/logreader/lib/Log/LogIteratorFactory.php","line":52,"function":"fopen"},{"file":"/home/cloud/public_html/apps/logreader/lib/Controller/LogController.php","line":61,"function":"getLogIterator","class":"OCA\\\\LogReader\\\\Log\\\\LogIteratorFactory","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/Http/Dispatcher.php","line":169,"function":"get","class":"OCA\\\\LogReader\\\\Controller\\\\LogController","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppF...PHP message: {"reqId":"X4Cn7r7qrqWxSTIYbQW8lQAAAAk","level":3,"time":"2020-10-09T18:11:59+00:00","remoteAddr":"192.168.1.6","user":"admin","app":"index","method":"GET","url":"/apps/logreader/get?offset=0&count=50&levels=11111","message":{"Exception":"Exception","Message":"Error while opening /data/nextcloud.log","Code":0,"Trace":[{"file":"/home/cloud/public_html/apps/logreader/lib/Controller/LogController.php","line":61,"function":"getLogIterator","class":"OCA\\\\LogReader\\\\Log\\\\LogIteratorFactory","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/Http/Dispatcher.php","line":169,"function":"get","class":"OCA\\\\LogReader\\\\Controller\\\\LogController","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/Http/Dispatcher.php","line":100,"function":"executeController","class":"OC\\\\AppFramework\\\\Http\\\\Dispatcher","type":"->"},{"file":"/home/cloud/public_html/lib/private/AppFramework/App.php","line":152,"function":"dispatch","class":"OC\\\\AppFramework\\\\Http\\\\Dispatcher","...'
[Fri Oct 09 13:11:59.224626 2020] [proxy_fcgi:error] [pid 1852773] [client 192.168.1.6:55622] AH01071: Got error 'PHP message: {"reqId":"X4Cn7r7qrqWxSTIYbQW8lQAAAAk","level":3,"time":"2020-10-09T18:11:59+00:00","remoteAddr":"192.168.1.6","user":"admin","app":"PHP","method":"GET","url":"/apps/logreader/get?offset=0&count='
[Fri Oct 09 13:11:59.225766 2020] [proxy_fcgi:error] [pid 1852773] [client 192.168.1.6:55622] AH01071: Got error '50&levels=11111","message":"fopen(/data/nextcloud.log): failed to open stream: Permission denied at /home/cloud/public_html/lib/private/Log/File.php#85","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36","version":"20.0.0.9"}'
[Fri Oct 09 13:16:59.125421 2020] [:error] [pid 1852743] [client 192.168.1.6:55991] [client 192.168.1.6] ModSecurity: Warning. Match of "within %{tx.allowed_methods}" against "REQUEST_METHOD" required. [file "/usr/share/modsecurity-crs/rules/REQUEST-911-METHOD-ENFORCEMENT.conf"] [line "45"] [id "911100"] [msg "Method is not allowed by policy"] [data "PUT"] [severity "CRITICAL"] [ver "OWASP_CRS/3.2.0"] [tag "application-multi"] [tag "language-multi"] [tag "platform-multi"] [tag "attack-generic"] [tag "OWASP_CRS"] [tag "OWASP_CRS/POLICY/METHOD_NOT_ALLOWED"] [tag "WASCTC/WASC-15"] [tag "OWASP_TOP_10/A6"] [tag "OWASP_AppSensor/RE1"] [tag "PCI/12.1"] [hostname "cloud.sturtz.ml"] [uri "/apps/user_status/heartbeat"] [unique_id "X4CpG8T@jsaV@ljSnpJSTAAAAAg"]
[Fri Oct 09 13:16:59.134362 2020] [:error] [pid 1852743] [client 192.168.1.6:55991] [client 192.168.1.6] ModSecurity: Warning. Operator GE matched 5 at TX:anomaly_score. [file "/usr/share/modsecurity-crs/rules/REQUEST-949-BLOCKING-EVALUATION.conf"] [line "91"] [id "949110"] [msg "Inbound Anomaly Score Exceeded (Total Score: 5)"] [severity "CRITICAL"] [tag "application-multi"] [tag "language-multi"] [tag "platform-multi"] [tag "attack-generic"] [hostname "cloud.sturtz.ml"] [uri "/apps/user_status/heartbeat"] [unique_id "X4CpG8T@jsaV@ljSnpJSTAAAAAg"]
[Fri Oct 09 13:16:59.272561 2020] [:error] [pid 1852743] [client 192.168.1.6:55991] [client 192.168.1.6] ModSecurity: Warning. Operator GE matched 5 at TX:inbound_anomaly_score. [file "/usr/share/modsecurity-crs/rules/RESPONSE-980-CORRELATION.conf"] [line "86"] [id "980130"] [msg "Inbound Anomaly Score Exceeded (Total Inbound Score: 5 - SQLI=0,XSS=0,RFI=0,LFI=0,RCE=0,PHPI=0,HTTP=0,SESS=0): individual paranoia level scores: 5, 0, 0, 0"] [tag "event-correlation"] [hostname "cloud.sturtz.ml"] [uri "/index.php"] [unique_id "X4CpG8T@jsaV@ljSnpJSTAAAAAg"]

I have tried to download them to my macbook and it works there but when I reupload it it will not play?

What happens when you click the file?

What is the audio format? Container?

Have you tried different browsers?

1 Like

I get this when I click on the file


Safari dose not work nor dose google chrome, neither dose Firefox
I don’t know what the audio format or container even is.
I would also like to add thank you @henry for helping

Ok, I Just found out I can play Movies from certain folders but not the one that I need.

First, try whether your player works.
Can you play the intro file that is located in the root of Files?

There is a useful program on the Windows platform called MediaInfo.
That is the simplest way (on Windows) to know the details of the audio/video streams…

I haven’t seen before the error you posted, but this most likely has to do with the container.

There is another useful Windows program called avidemux.
It can re-=encode the audio and video streams into different formats…

1 Like
  1. No, it dose not
  2. I am on a Mac book
  3. what is a container?

I don’t know if it is helpful but the folders that I can play outof are all less then 1 gb

Same video plays from one location but not the other?

That’s what this error might be about
...failed to open stream: Permission denied at /home/cloud/public_html/apps...

1 Like

I copied the folders to my home.
I CAN play out of these folder:
image

I CANNOT play out of these folders:
image

Is any of the information above helpful?

I haven’t seen playback errors due to file size…

Where do the videos come from? Made by a program? Recorded by a device?

Do all files have the same origin, aka were done the same way?

They where downloaded by youtube-dl

Can you send me the link to one of the files above 1GB (that’s not playing)?

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How do you want me to send it, a link will not work because I have been having IPv6 issues on my server( at my ISP).

I know for a fact that the IPv6 issues are not related to the .MP4 issues

Sorry, I thought it was just a youtube video…

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i downloaded it off of youtube

is that the link you want, the youtube link?

Yes.
Can you share the link?

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Is this what you are looking for?