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Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): 15.0.4
Operating system and version (eg, Ubuntu 17.04): Debian 9.7
Apache or nginx version (eg, Apache 2.4.25): Nginx 1.10.3
PHP version (eg, 7.1): PHP 7.2.15-1+0~20190209065123.16+stretch~1.gbp3ad8c0
The issue you are facing: Cannot login with apps anymore
Is this the first time you’ve seen this error? (Y/N): y
Steps to replicate it:
- Update to 15.0.4
- Try to login on the cloud with the official apps (android, linux, it makes no difference)
The output of your Nextcloud log in Admin > Logging:
There is no errors
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'oc9jqhje4291',
'passwordsalt' => 'a password',
'secret' => 'a secret',
'trusted_domains' =>
array (
0 => 'my.domain.tld',
),
'datadirectory' => '/path/to/data,
'dbtype' => 'pgsql',
'version' => '15.0.4.0',
'overwrite.cli.url' => 'https://my.domain.tld',
'dbname' => 'a db name',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'an user',
'dbpassword' => 'a password',
'installed' => true,
'memcache.local' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'localhost',
'port' => 6379,
),
'updater.release.channel' => 'production',
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_smtpauth' => 1,
'mail_smtpsecure' => 'tls',
'mail_from_address' => 'my email',
'mail_domain' => 'gmail.com',
'mail_smtphost' => 'smtp.gmail.com',
'mail_smtpport' => '587',
'mail_smtpname' => 'an username',
'mail_smtppassword' => 'random chars',
'mail_smtpauthtype' => 'LOGIN',
'updater.secret' => 'a secret',
);
The output of your Apache/nginx/system log in /var/log/____
:
There is no errors