Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- Nextcloud Hub 25 Autumn (32.0.0)
- Operating system and version (e.g., Ubuntu 24.04):
- Linux 6.12.47+rpt-rpi-2712 aarch64
- Web server and version (e.g, Apache 2.4.25):
replace me
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
- Version: 8.3.25
- Is this the first time you’ve seen this error? (Yes / No):
No
- When did this problem seem to first start?
two weeks ago
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO - Docker
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
Trying to use OCC comannd results in “command not found” error.
I tried:
running occ in SSH (root)
running occ in docker(ssh into container using portainer.io)
running occ in OCC- Web app
find occ results in
“No such file or directory”
Steps to replicate it (hint: details matter!):
Install Nextcloud AIO on RPI 5 16 gb
typing occ -h etc. (occ files:scan --user)
Log entries
no log is created
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
occ not working