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Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): 12.0.0
Operating system and version (eg, Ubuntu 17.04): Asustor NAS
Apache or nginx version (eg, Apache 2.4.25): no idea
PHP version (eg, 7.1): no idea
The issue you are facing:
Installed and configured nextcloud on my Asustor NAS
All works fine, but I would like to upgrade to newer version and do a backup before that
On my Asustor NAS MariaDB is running and I can connect to it via PhpMyAdmin, but there is no nextcloud database. Is it possible that my nextcloud installation runs without a database? Is there a way to find out which is the name of the database used by my nextcloud installation?
Is this the first time you’ve seen this error? (Y/N): Yes
Steps to replicate it: not applicable
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'xxx',
'passwordsalt' => 'xxx',
'secret' => 'xxx',
'trusted_domains' =>
array (
0 => 'as5002t',
),
'datadirectory' => '/volume1/Web/nextcloud12/data',
'overwrite.cli.url' => 'https://as5002t/nextcloud12',
'dbtype' => 'sqlite3',
'version' => '12.0.0.29',
'installed' => true,
'mail_smtpmode' => 'smtp',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpsecure' => 'ssl',
'mail_from_address' => 'nextcloud',
'mail_domain' => 'abc.de',
'mail_smtpauth' => 1,
'mail_smtphost' => 'smtp.abc.de',
'mail_smtpport' => '465',
'mail_smtpname' => 'nextcloud@abc.de',
'mail_smtppassword' => '1234',
'maintenance' => false,
'updater.release.channel' => 'production',
);
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE