Cannot access the files after resetting Windows 11

ℹ️ Support
1

Nextcloud version : 3.9.0
Operating system and version: Windows 11 Home 22H2

Hi,
I have backed up my data on the next cloud server and on my client side I did Windows 11 reset.
After resetting the windows, I can see the folders and files in Explorer but cannot open nor delete them.

I was wondering if it is possible to access files after formatting the windows. I don’t want to connect to the server again and download everything since I have limited data.

While downloading files from Nextcloud I just synced the folder with default settings.

Thank you for your help.

2

Are you talking about File Explorer or NC web interface?

What happens, specifically, when you try to open them?

Have you tried just logging into the web interface?

3

I am talking about the local files (file explorer) which show read-only and cannot open or modify them. So, I downloaded all the files through NextCloud client on my laptop (windows 11) but when I formatted Windows, I am not able to access those files.

If I remember correctly in the past, I did the same thing on my Linux Mint but this read-only issue didn’t happen after formatting linux os. So, I was unaware that something like this can happen on Windows.

4

Can you open your files from the Nextcloud web interface?

If not, what is in the Nextcloud log?

5

Yes, I can open files from the web interface.