Cannot access nextcloud from lan nor web after install

🚧 Installation
1

Hi everyone.
This is my first install of NC. It is installed on an Helios64 using apache2. Everything was alright (I got the message “Nextcloud was successfully installed” but I cannot access NC at all. I can reach the Apache default page but when I try serverip/nextcloud I got “Internal server error”. In apache2/sites-available I have two files:

  • nextcloud.conf:

DocumentRoot /media/nextcloud

ServerName localip

ErrorLog ${APACHE_LOG_DIR}/error.log

CustomLog ${APACHE_LOG_DIR}/access.log combined

<Directory /media/nextcloud/>

Options +FollowSymlinks

AllowOverride All

<IfModule mod_dav.c>

Dav off

</IfModule>

SetEnv HOME /media/nextcloud

SetEnv HTTP_HOME /media/nextcloud

Satisfy Any

</Directory>

</VirtualHost>
  • my.subdomain.conf

 DocumentRoot /media/nextcloud
 ServerName mysubdomain

 Alias /nextcloud “/media/nextcloud/”

 <Directory /medianextcloud>
  Options +FollowSymlinks
  AllowOverride All

  <IfModule mod_dav.c>
   Dav off
  </IfModule>

  SetEnv HOME /media/nextcloud
  SetEnv HTTP_HOME /media/nextcloud
 </Directory>

 ErrorLog /var/log/apache2/nextcloud-error_log
 CustomLog /var/log/apache2/nextcloud-access_log common

</VirtualHost>

In /media/nextcloud/config/config.php I have (among other things):

'trusted_domains' => 
  array (
    0 => 'localhost',
    1 => 'subdomain name',
    2 => 'local ip',
  ),

If you have any idea about what’s going please tell me :slight_smile:
Thank you for your time!

2

Hello @Sarek ,

welcome to the community of Nextcloud.

This sounds like a webserver issue. Please check your apache logs and you will find the cause.

3

Thanks for the answer @rakekniven.
I checked the logs and there is no error in them.
The end of access.log is:

mypcip - - [14/Mar/2021:13:00:38 +0100] "GET /nextcloud HTTP/1.1" 500 477 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.141 Safari/537.36 OPR/73.0.3856.415"
mypcip - - [14/Mar/2021:13:00:39 +0100] "GET /nextcloud HTTP/1.1" 500 477 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.141 Safari/537.36 OPR/73.0.3856.415"

The end of error.log is:

[Sun Mar 14 12:58:10.431315 2021] [mpm_prefork:notice] [pid 1311] AH00163: Apache/2.4.38 (Debian) configured -- resuming normal operations
[Sun Mar 14 12:58:10.431597 2021] [core:notice] [pid 1311] AH00094: Command line: '/usr/sbin/apache2'

I have two other files: nextcloud-access_log and nextcloud-error_log which are empty.

4

If you would have used the search function of the forum, you had seen that this kind of error appears very ofter because users have forgotten to install a required php module.
Check the content of the nextcloud.log file to find further details about the root cause of the problem.

5

Of course I have checked the solutions proposed on the other issues. But I was not able to solve my issue. By the way, I don’t have any nextcloud.log in /var/log.

6

The Nextcloud log file ist by default stored in the data directory, except you’ve configured a different path in your config.php file. Check-out the adminstrator guide for further details

https://docs.nextcloud.com/server/21/admin_manual/configuration_server/config_sample_php_parameters.html?highlight=log%20file#logging

7

No sure, if this is it - But anybody noticed that typo yet…? :wink:

8

@jotoeri Thanks, I correted the typo.
@j-ed , Thanks, I have found the log file but I do not understand a bit of its content. I can see there are 2 problems: here is the beginning and the end of the of the two errors:

"reqId":"Sy9RnnpFkkmUSbqbte8r","level":3,"time":"2021-03-14T09:52:17+00:00","remoteAddr":"","user":"admin","app":"no app in context","method":"","url":"--","message":{"Exception":"OCP\\AppFramework\\QueryException","Message":"Could not resolve trashManager! Class trashManager does not exist","Code":0,"Trace":
...
{"file":"/media/nextcloud/console.php","line":100,"function":"run","class":"OC\\Console\\Application","type":"->","args":[]},{"file":"/media/nextcloud/occ","line":11,"args":["/media/nextcloud/console.php"],"function":"require_once"}],"File":"/media/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","Line":115,"CustomMessage":"Could not boot files_trashbinCould not resolve trashManager! Class trashManager does not exist"},"userAgent":"--","version":"21.0.0.18"}

and

"reqId":"Sy9RnnpFkkmUSbqbte8r","level":3,"time":"2021-03-14T09:52:17+00:00","remoteAddr":"","user":"admin","app":"no app in context","method":"","url":"--","message":{"Exception":"OCP\\AppFramework\\QueryException","Message":"Could not resolve OCA\\Files_Versions\\Versions\\IVersionManager! Class can not be instantiated","Code":0,"Trace":
...
"File":"/media/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","Line":111,"CustomMessage":"Could not boot files_versionsCould not resolve OCA\\Files_Versions\\Versions\\IVersionManager! Class can not be instantiated"},"userAgent":"--","version":"21.0.0.18"}