Can Nextcloud client generally be installed on Windows 7?

This is the error I get, in a Windows error dialogue box, when I try to install Nextcloud on Windows 7:

The procedure entry point RtlIsPartialPlaceholder could not be located in the dynamic link library ntdll.dll.

I ran sfc /scannow with clean results.

Can Nextcloud client generally be installed on Windows 7?

Windows 7 has already reached the end-of-life state and should be classified as highly insecure and therefore shouldn’t be used anymore. Update your client to Windows 10 asap to be on the save site. Additionallycheck out the requirements here:

Client version 3.1 mentions Windows 7 related bug fixes, so I would say that version does support Windows 7. I can’t say about the current version.

Hmm, thanks, I did not consider/know that. I will upgrade my computer. In the meantime I may try 3.1.


Windows 7 is still frequently used in corporation sphere, and has extended security support up to 01/2023 (embedded version even longer). I do not think it is good idea to drop it from NC-client.

FYI, my employer is just in dilema what to do: keep using unmantained 3.0 NC-client version on all w7-workstations, or replace all our NC-servers with some other solution (we are paying for commercial support, so with our departure NC might loose quite much money, as this is 20k+ employees multi-national enteprise)…

That is a usual problem if a company wasn’t able to manage a well announced migration in time and has now to pay for extended support for MS software. I think if you’ve also signed a support contract with Nextcloud GmbH, they will be more than happy to give you extended support for their software too :wink:

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Sure, it’s been long announced that Microsoft will drop support for Windows 7, but that doesn’t automatically mean that Nextcloud would drop its support for Windows 7. In fact, it seems like this has been decided on a whim, as my Nextcloud client keeps trying to download and install the latest version even though it’s not compatible with Windows 7. Of course the installation fails every time - without a single mention of why it fails - and even though I select “Skip this version”, the client keeps bugging me on every startup and also in the Windows “speech bubble” that I should restart the application so that the new version can be installed.

I think the proper way to end support for Windows 7 would be to release one last version that doesn’t try to update itself. Perhaps upon installing this last version, there could be some message letting the user actually know that support has been dropped and that no more versions will be downloaded.