The Basics
- Nextcloud Server version (e.g., 29.x.x):
32.0.0
- Operating system and version (e.g., Ubuntu 24.04):
Kubernetes
- Web server and version (e.g, Apache 2.4.25):
Container
- Reverse proxy and version _(e.g. nginx 1.27.2)
Cilium
- PHP version (e.g, 8.3):
Container
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
Click on ods file
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Helm
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
Hi,
I have installed nextcloud via helm using the values.yaml:
nextcloud:
host: <domain>
username: <user>
password: <password>
ingress:
enabled: true
className: cilium
annotations:
kubernetes.io/tls-acme: "true"
tls:
- secretName: nextcloud-tls
hosts:
- <domain>
persistence:
enabled: true
storageClass: nextcloud
existingClaim: nextcloud
After installation I can access WebUI, upload files, …
Inside the container I run:
php occ app:enable richdocuments
php occ app:install richdocumentscode
php occ config:app:set richdocuments wopi_url --value https://<domain>/custom_apps/richdocumentscode/proxy.php?req=
php occ richdocuments:activate-config
Under Administration settings > Nextcloud Office there is a green banner:
Collabora Online server is reachable.
Collabora Online Development Edition 25.04.5.4 be0b3cc3ef
URL used by the browser: https://<domain>
Nextcloud URL used by Collabora: https://<domain> (Determined from the browser URL)
But If I upload an ods file an open it in the UI, it hangs on Loading file.ods.
If I open the browser console, I see:
Error
XHRPOST
https://<domain>/custom_apps/richdocumentscode/proxy.php?req=/cool/https://<domain>/index.php/apps/richdocuments/wopi/files/203_ociw9mnoit93?access_token=Z3DydGd0Nfo2h5d1igH94z1gJIVLMleW&access_token_ttl=0&no_auth_header=/ws?WOPISrc=https://<domain>/index.php/apps/richdocuments/wopi/files/203_ociw9mnoit93&compat=/ws/open/open/1
[HTTP/1.1 400 Bad Request 40063ms]
POST
https://<domain>/custom_apps/richdocumentscode/proxy.php?req=/cool/https://<domain>/index.php/apps/richdocuments/wopi/files/203_ociw9mnoit93?access_token=Z3DydGd0Nfo2h5d1igH94z1gJIVLMleW&access_token_ttl=0&no_auth_header=/ws?WOPISrc=https://<domain>/index.php/apps/richdocuments/wopi/files/203_ociw9mnoit93&compat=/ws/open/open/1
Status
400
Bad Request
VersionHTTP/1.1
Transferred501 B (130 B size)
Referrer Policyno-referrer
DNS ResolutionSystem
content-length
130
content-type
text/html; charset=UTF-8
date
Wed, 08 Oct 2025 15:10:35 GMT
referrer-policy
no-referrer
server
envoy
x-content-type-options
nosniff
x-envoy-upstream-service-time
40056
x-frame-options
SAMEORIGIN
x-permitted-cross-domain-policies
none
x-powered-by
PHP/8.3.26
x-robots-tag
noindex, nofollow
Accept
*/*
Accept-Encoding
gzip, deflate, br, zstd
Accept-Language
en-US,en;q=0.5
Connection
keep-alive
Content-Length
0
Content-Type
text/plain;charset=UTF-8
Cookie
nc_sameSiteCookielax=true; nc_sameSiteCookiestrict=true; ociw9mnoit93=e1082366e16e579b01aa4049c9cd2d08; oc_sessionPassphrase=jERRwddMrmrQpEjj9fwHvIYcdv9SqatMHcK9JtYlBJIutpPT8e9IdT35fLoCX3%2FPG1piv%2FCupgga69OPMes%2FedREIISNR12t4kJ5%2FXTvLTDNtlrChO5o09BboJw4lZfz; nc_username=foo; nc_token=XBilrw9CSWWgQ1kc495L4DrVZygFlpRu; nc_session_id=e1082366e16e579b01aa4049c9cd2d08
Host
<domain>
Origin
https://<domain>
Sec-Fetch-Dest
empty
Sec-Fetch-Mode
cors
Sec-Fetch-Site
same-origin
Sec-GPC
1
User-Agent
Mozilla/5.0 (X11; Linux x86_64; rv:143.0) Gecko/20100101 Firefox/143.0
From insider the container:
$ ps aux | grep cool
www-data 223 0.4 0.0 4640 3592 ? S 15:07 0:04 /var/www/html/custom_apps/richdocumentscode/collabora/Collabora_Online.AppImage --appimage-extract-and-run --o:net.proto=IPv4 --o:net.lok_allow.host[14]=<domain> --pidfile=/tmp/coolwsd.pid
www-data 228 0.0 0.0 4644 3452 ? S 15:07 0:00 /bin/bash /tmp/appimage_extracted_7121c1a1c522bf874036f46de772de58/AppRun --o:net.proto=IPv4 --o:net.lok_allow.host[14]=<domain> --pidfile=/tmp/coolwsd.pid
www-data 314 0.3 0.1 659244 65932 ? Sl 15:07 0:03 coolwsd --config-file=/tmp/appimage_extracted_7121c1a1c522bf874036f46de772de58/etc/coolwsd/coolwsd.xml --disable-cool-user-checking --port=9983 --lo-template-path=/tmp/appimage_extracted_7121c1a1c522bf874036f46de772de58/opt/collaboraoffice --o:sys_template_path=/tmp/coolwsd.rvUv7z28uN/systemplate/ --o:security.capabilities=false --o:security.seccomp=false --o:child_root_path=/tmp/coolwsd.rvUv7z28uN/jails --o:file_server_root_path=/tmp/appimage_extracted_7121c1a1c522bf874036f46de772de58/usr/share/coolwsd --o:ssl.enable=false --o:net.proxy_prefix=true --o:memproportion=25 --o:logging.file[@enable]=true --o:logging.file.property[0][@name]=path --o:logging.file.property[0]=/tmp/coolwsd.rvUv7z28uN/coolwsd.log --o:welcome.enable=true --o:user_interface.mode=default --o:allowed_languages=de_DE el en_GB en_US es_ES fr_FR hu it nl pt_BR pt_PT ru --o:fetch_update_check=0 --o:allow_update_popup=false --o:net.proto=IPv4 --o:net.lok_allow.host[14]=<domain> --pidfile=/tmp/coolwsd.pid
www-data 329 0.3 0.7 769304 506200 ? S 15:07 0:03 /tmp/appimage_extracted_7121c1a1c522bf874036f46de772de58/usr/bin/coolforkit-ns --systemplate=/tmp/coolwsd.rvUv7z28uN/systemplate/ --lotemplate=/tmp/appimage_extracted_7121c1a1c522bf874036f46de772de58/opt/collaboraoffice --childroot=/tmp/coolwsd.rvUv7z28uN/jails/314-d936ca9d/ --clientport=9983 --masterport=coolwsd-KrGR9oVM --rlimits=limit_virt_mem_mb:0;limit_stack_mem_kb:8000;limit_file_size_mb:0;limit_num_open_files:0 --version --nocaps --noseccomp --ui=default --disable-cool-user-checking
www-data 369 0.0 0.5 769464 365816 ? S 15:08 0:00 /tmp/appimage_extracted_7121c1a1c522bf874036f46de772de58/usr/bin/coolforkit-ns --systemplate=/tmp/coolwsd.rvUv7z28uN/systemplate/ --lotemplate=/tmp/appimage_extracted_7121c1a1c522bf874036f46de772de58/opt/collaboraoffice --childroot=/tmp/coolwsd.rvUv7z28uN/jails/314-d936ca9d/ --clientport=9983 --masterport=coolwsd-KrGR9oVM --rlimits=limit_virt_mem_mb:0;limit_stack_mem_kb:8000;limit_file_size_mb:0;limit_num_open_files:0 --version --nocaps --noseccomp --ui=default --disable-cool-user-checking
www-data 371 0.0 0.5 769464 365816 ? S 15:08 0:00 /tmp/appimage_extracted_7121c1a1c522bf874036f46de772de58/usr/bin/coolforkit-ns --systemplate=/tmp/coolwsd.rvUv7z28uN/systemplate/ --lotemplate=/tmp/appimage_extracted_7121c1a1c522bf874036f46de772de58/opt/collaboraoffice --childroot=/tmp/coolwsd.rvUv7z28uN/jails/314-d936ca9d/ --clientport=9983 --masterport=coolwsd-KrGR9oVM --rlimits=limit_virt_mem_mb:0;limit_stack_mem_kb:8000;limit_file_size_mb:0;limit_num_open_files:0 --version --nocaps --noseccomp --ui=default --disable-cool-user-checking
www-data 372 0.0 0.5 769464 365816 ? S 15:08 0:00 /tmp/appimage_extracted_7121c1a1c522bf874036f46de772de58/usr/bin/coolforkit-ns --systemplate=/tmp/coolwsd.rvUv7z28uN/systemplate/ --lotemplate=/tmp/appimage_extracted_7121c1a1c522bf874036f46de772de58/opt/collaboraoffice --childroot=/tmp/coolwsd.rvUv7z28uN/jails/314-d936ca9d/ --clientport=9983 --masterport=coolwsd-KrGR9oVM --rlimits=limit_virt_mem_mb:0;limit_stack_mem_kb:8000;limit_file_size_mb:0;limit_num_open_files:0 --version --nocaps --noseccomp --ui=default --disable-cool-user-checking
www-data 380 0.0 0.5 769464 365816 ? S 15:08 0:00 /tmp/appimage_extracted_7121c1a1c522bf874036f46de772de58/usr/bin/coolforkit-ns --systemplate=/tmp/coolwsd.rvUv7z28uN/systemplate/ --lotemplate=/tmp/appimage_extracted_7121c1a1c522bf874036f46de772de58/opt/collaboraoffice --childroot=/tmp/coolwsd.rvUv7z28uN/jails/314-d936ca9d/ --clientport=9983 --masterport=coolwsd-KrGR9oVM --rlimits=limit_virt_mem_mb:0;limit_stack_mem_kb:8000;limit_file_size_mb:0;limit_num_open_files:0 --version --nocaps --noseccomp --ui=default --disable-cool-user-checking
root 443 0.0 0.0 3516 1804 pts/0 S+ 15:22 0:00 grep cool
$ tail -f /tmp/coolwsd.rvUv7z28uN/coolwsd.log
wsd-00314-00337 2025-10-08 15:20:24.987323 +0000 [ websrv_poll ] ERR Failed to get settings json from [http://<domain>/index.php/apps/richdocuments/wopi/settings?type=systemconfig&access_token=j8DWsi9hhta2ygCh6soYPuWcVP5OmjNY&fileId=-1] with status[Moved Permanently]| wsd/DocumentBroker.cpp:1927
wsd-00314-00337 2025-10-08 15:20:24.987359 +0000 [ websrv_poll ] ERR #-1: Failed to install config [shared-http_<domain>/index.php/apps/richdocuments/wopi/settings-68e67e5da14c668e67e23b8f44]| wsd/RequestVettingStation.cpp:195
So it tries to use http.
If I do not set https (from the beginning, just http) everything works.
If I set:
php occ config:app:set richdocuments wopi_url --value http://<domain>/custom_apps/richdocumentscode/proxy.php?req=
php occ config:app:set richdocuments public_wopi_url --value http://<domain>
php occ richdocuments:activate-config
It keeps setting https:
Collabora public URL (used in the browser to open Collabora):
https://<domain>
I tried to enable the collabora chart:
...
collabora:
enabled: true
but the collabora pod keeps crashing on startup.
Any suggestions?
Thanks