NC 29.0.4 with Win 11 Desktop Client 3.13.2
Installed client, configured sync. Sync starts for a few secinds, then the clients crashs.
Reopening of the client not possible, emediate crash again.
Also after reinstall.
Doing this, does not resolve the problem.
opened 06:04PM - 14 Jul 24 UTC
closed 10:58PM - 14 Jul 24 UTC
0. Needs triage
### ⚠️ Before submitting, please verify the following: ⚠️
- [X] This is a **bug… **, not a question or a configuration issue.
- [X] This issue is **not** already reported on Github (I've searched it).
- [X] Nextcloud Server and Desktop Client are **up to date**. See [Server Maintenance and Release Schedule](https://github.com/nextcloud/server/wiki/Maintenance-and-Release-Schedule) and [Desktop Releases](https://nextcloud.com/install/#install-clients) for supported versions.
- [X] I agree to follow Nextcloud's [Code of Conduct](https://nextcloud.com/contribute/code-of-conduct/)
### Bug description
Fresh install of NextCloud server/client. The client has never run successfully on this PC. The client will run for 30 seconds to a maximum of 2 minutes per my testing until it ultimately crashes. Windbg shows the below
MODULE_NAME: cldapi
IMAGE_NAME: cldapi.dll
FAILURE_BUCKET_ID: NULL_POINTER_WRITE_c0000005_cldapi.dll!IssueHsmControl
I have confirmed the PC doesn't have any other kind of Sync software running, and I have excluded the NextCloud client software/directory from my antivirus. I have attempted a reinstall of the software as well with no effect.
Prior to the crash, I do see it marking files for synchronization per expected operation.
### Steps to reproduce
Install NextCloud client software
Run the software.
Wait for a few minutes
Software crashes.
### Expected behavior
Expected software to remain running/stable after launch
### Which files are affected by this bug
cldapi.dll, nextcloud.exe
### Operating system
Windows
### Which version of the operating system you are running.
Windows 10 Pro 19045.4651
### Package
Appimage
### Nextcloud Server version
29.0.3
### Nextcloud Desktop Client version
3.13.2-x64
### Is this bug present after an update or on a fresh install?
Updated from a minor version (ex. 3.4.2 to 3.4.4)
### Are you using the Nextcloud Server Encryption module?
Encryption is Enabled
### Are you using an external user-backend?
- [x] Default internal user-backend
- [ ] LDAP/ Active Directory
- [ ] SSO - SAML
- [ ] Other
### Nextcloud Server logs
```shell
attached to zip in additional info.
```
### Additional info
[Next Cloud Crash.zip](https://github.com/user-attachments/files/16228297/Next.Cloud.Crash.zip)
I am unable to use any GUI features of the NextCloud client, and setting the debug logging through the cfg file results in explorer.exe freezing, a "blank" error popup, and no log written.
As mentioned. Not working!