Bug in NC Desktop Client 3.13.2 (Win11)

hokaido · July 25, 2024, 8:30pm

NC 29.0.4 with Win 11 Desktop Client 3.13.2
Installed client, configured sync. Sync starts for a few secinds, then the clients crashs.
Reopening of the client not possible, emediate crash again.
Also after reinstall.

Doing this, does not resolve the problem.

github.com/nextcloud/desktop

[Bug]: Desktop client 3.13.2-x64 crashing on Windows 10 Pro 19045.4651 with null_pointer on cldapi.dll

opened 06:04PM - 14 Jul 24 UTC

closed 10:58PM - 14 Jul 24 UTC

nthoms92

0. Needs triage

### ⚠️ Before submitting, please verify the following: ⚠️ - [X] This is a **bug…**, not a question or a configuration issue. - [X] This issue is **not** already reported on Github (I've searched it). - [X] Nextcloud Server and Desktop Client are **up to date**. See [Server Maintenance and Release Schedule](https://github.com/nextcloud/server/wiki/Maintenance-and-Release-Schedule) and [Desktop Releases](https://nextcloud.com/install/#install-clients) for supported versions. - [X] I agree to follow Nextcloud's [Code of Conduct](https://nextcloud.com/contribute/code-of-conduct/) ### Bug description Fresh install of NextCloud server/client. The client has never run successfully on this PC. The client will run for 30 seconds to a maximum of 2 minutes per my testing until it ultimately crashes. Windbg shows the below MODULE_NAME: cldapi IMAGE_NAME: cldapi.dll FAILURE_BUCKET_ID: NULL_POINTER_WRITE_c0000005_cldapi.dll!IssueHsmControl I have confirmed the PC doesn't have any other kind of Sync software running, and I have excluded the NextCloud client software/directory from my antivirus. I have attempted a reinstall of the software as well with no effect. Prior to the crash, I do see it marking files for synchronization per expected operation. ### Steps to reproduce Install NextCloud client software Run the software. Wait for a few minutes Software crashes. ### Expected behavior Expected software to remain running/stable after launch ### Which files are affected by this bug cldapi.dll, nextcloud.exe ### Operating system Windows ### Which version of the operating system you are running. Windows 10 Pro 19045.4651 ### Package Appimage ### Nextcloud Server version 29.0.3 ### Nextcloud Desktop Client version 3.13.2-x64 ### Is this bug present after an update or on a fresh install? Updated from a minor version (ex. 3.4.2 to 3.4.4) ### Are you using the Nextcloud Server Encryption module? Encryption is Enabled ### Are you using an external user-backend? - [x] Default internal user-backend - [ ] LDAP/ Active Directory - [ ] SSO - SAML - [ ] Other ### Nextcloud Server logs ```shell attached to zip in additional info. ``` ### Additional info [Next Cloud Crash.zip](https://github.com/user-attachments/files/16228297/Next.Cloud.Crash.zip) I am unable to use any GUI features of the NextCloud client, and setting the debug logging through the cfg file results in explorer.exe freezing, a "blank" error popup, and no log written.

hokaido · July 27, 2024, 7:13pm

Any solutions?

j-ed · July 27, 2024, 7:35pm

Check-out the bug report

hokaido · July 27, 2024, 7:50pm

As mentioned. Not working!