Bug - certain files not synching - because they exist in another directory

📱 Desktop & mobile clients 💻 Desktop
1

I’m having a problem with files that exist on the host system in a number of directories and will sync once on my desktop (to the first directory) but will not sync to another directory.

Below is the nginx log that shows that they were synced to another directory and then the log of the sync client that refused to sync then to another directory. When I deleted the files from the first synced directory they the synchronization process resumed and completed.

Nextcloud server 11.0.2, Ubuntu, Nginx
Desktop client, ubuntu Version 2.2.4

Nginx log:
10.10.1.73 - wayneg [22/Apr/2017:15:44:44 -0400] “GET /remote.php/webdav/agregorigroup/0_Marketing_Graphic_Wayne/CollateralMaterials/Window_display/1145_Avon/20150617115507.JPG HTTP/1.1” 200 477410 “-” "Mozilla/5.0 (Linux) mirall/2.2.4 (Nextcloud)"
10.10.1.73 - wayneg [22/Apr/2017:15:44:44 -0400] “GET /remote.php/webdav/agregorigroup/0_Marketing_Graphic_Wayne/CollateralMaterials/Window_display/1145_Avon/20150617115711.JPG HTTP/1.1” 200 544784 “-” "Mozilla/5.0 (Linux) mirall/2.2.4 (Nextcloud)"
10.10.1.73 - wayneg [22/Apr/2017:15:44:44 -0400] “GET /remote.php/webdav/agregorigroup/0_Marketing_Graphic_Wayne/CollateralMaterials/Window_display/1145_Avon/20150617115820.JPG HTTP/1.1” 200 553837 “-” "Mozilla/5.0 (Linux) mirall/2.2.4 (Nextcloud)"
10.10.1.73 - wayneg [22/Apr/2017:15:44:45 -0400] “GET /remote.php/webdav/agregorigroup/0_Marketing_Graphic_Wayne/CollateralMaterials/Window_display/1145_Avon/20150617121008.JPG HTTP/1.1” 200 506639 “-” “Mozilla/5.0 (Linux) mirall/2.2.4 (Nextcloud)”

Client Log:
4/22/17 2:33:09 PM,agregorigroup/0_Marketing_Graphic_Wayne/CollateralMaterials/Window_display/2895-Marineview/20150617121008.JPG, 1-OwnCloud,Operation canceled
4/22/17 2:33:08 PM,agregorigroup/0_Marketing_Graphic_Wayne/CollateralMaterials/Window_display/2895-Marineview/20150617115820.JPG, 1-OwnCloud,Operation canceled
4/22/17 2:33:08 PM,agregorigroup/0_Marketing_Graphic_Wayne/CollateralMaterials/Window_display/2895-Marineview/20150617115711.JPG, 1-OwnCloud,Connection closed

2

The desktop client keeps coming up with files that it cannot sync… but they are all accessible via webdav.

Client Not Synced log
4/22/17 3:15:15 PM, ebooks/doyle_korosko.pdf, 1-OwnCloud,Operation canceled
4/22/17 3:15:15 PM, ebooks/cooper_les_pionniers (1).pdf, 1-OwnCloud,Operation canceled
4/22/17 3:15:15 PM, ebooks/aimard_jim_indien.pdf, 1-OwnCloud,Operation canceled
4/22/17 3:15:15 PM, books_recorded/avventure_pinocchio_librivox_64kb_mp3.zip, 1-OwnCloud,Operation canceled
4/22/17 3:15:15 PM,agregorigroup/AGENTS/Ed_hernandez/Collateral_Material/ed_hernandez_head_shot_gold_back.png, 1-OwnCloud,Operation canceled
4/22/17 3:15:15 PM,agregorigroup/AGENTS/20150501-good meeting with you today - here_s how are deal will start-73682.eml, 1-OwnCloud,Operation canceled
4/22/17 3:15:15 PM,agregorigroup/0_Marketing_Graphic_Wayne/Scoop_Classews/Drought_signup.ods, 1-OwnCloud,Operation canceled
4/22/17 3:15:15 PM,agregorigroup/0_Marketing_Graphic_Wayne/Property_Flyers/WayneGregori/244_Best/244_Best.pdf, 1-OwnCloud,Operation canceled
4/22/17 3:15:15 PM,agregorigroup/0_Marketing_Graphic_Wayne/Property_Flyers/WayneGregori/244_Best/244_Best-Page002.pdf, 1-OwnCloud,Operation canceled
4/22/17 3:15:15 PM,agregorigroup/0_Marketing_Graphic_Wayne/Property_Flyers/WayneGregori/244_Best/244_Best-Page001.pdf, 1-OwnCloud,Operation canceled
4/22/17 3:15:15 PM,agregorigroup/0_Marketing_Graphic_Wayne/Property_Flyers/WayneGregori/1777_Vistagrand/Sold_Postcard_1777_vistagrand-2.dat, 1-OwnCloud,Operation canceled
4/22/17 3:15:15 PM,agregorigroup/0_Marketing_Graphic_Wayne/Property_Flyers/WayneGregori/1777_Vistagrand/Sold_Postcard_1777_vistagrand-1.dat, 1-OwnCloud,Error downloading https://cloud.gregorigroup.com/remote.php/webdav/agregorigroup/0_Marketing_Graphic_Wayne/Property_Flyers/WayneGregori/1777_Vistagrand/Sold_Postcard_1777_vistagrand-1.dat - server replied: Service Unavailable
4/22/17 3:13:06 PM, agregorigroup/.sync, 1-OwnCloud,File/Folder is ignored because it’s hidden.
4/22/17 3:13:06 PM, agregorigroup/.picasa.ini, 1-OwnCloud,File/Folder is ignored because it’s hidden.
4/22/17 3:13:06 PM, Gregori_Family_Photo_Archive/2014/20141127, 1-OwnCloud,Ignored because of the “choose what to sync” blacklist
4/22/17 3:13:06 PM, Gregori_Family_Photo_Archive/2014, 1-OwnCloud,Ignored because of the “choose what to sync” blacklist
4/22/17 3:13:06 PM, Gregori_Family_Photo_Archive, 1-OwnCloud,Ignored because of the “choose what to sync” blacklist
4/22/17 3:13:06 PM, .Xauthority, 1-OwnCloud,File/Folder is ignored because it’s hidden.

3

Do you have server logs for this item?

4

Below is a link to our nextcloud server log

https://cloud.gregorigroup.com/s/Pc6oYF65JcnZnbS

below is the latest set of files that will not sync.

thanks!

4/22/17 5:18:27 PM,agregorigroup/0_Marketing_Graphic_Wayne/Property_Flyers/WayneGregori/244_Best/244_Best-Page001.pdf, 1-OwnCloud,Operation canceled
4/22/17 5:18:27 PM,agregorigroup/0_Marketing_Graphic_Wayne/Property_Flyers/WayneGregori/1777_Vistagrand/Sold_Postcard_1777_vistagrand-1.dat, 1-OwnCloud,Operation canceled
4/22/17 5:18:27 PM,agregorigroup/0_Marketing_Graphic_Wayne/Property_Flyers/WayneGregori/1777_Vistagrand/Sold_Postcard_1777_vistagrand-2.dat, 1-OwnCloud,Error downloading https://cloud.gregorigroup.com/remote.php/webdav/agregorigroup/0_Marketing_Graphic_Wayne/Property_Flyers/WayneGregori/1777_Vistagrand/Sold_Postcard_1777_vistagrand-2.dat - server replied: Service Unavailable
4/22/17 5:18:27 PM, agregorigroup/.sync, 1-OwnCloud,File/Folder is ignored because it’s hidden.
4/22/17 5:18:27 PM, agregorigroup/.picasa.ini, 1-OwnCloud,File/Folder is ignored because it’s hidden.
4/22/17 5:18:27 PM, Gregori_Family_Photo_Archive/2014, 1-OwnCloud,Ignored because of the “choose what to sync” blacklist
4/22/17 5:18:27 PM, Gregori_Family_Photo_Archive, 1-OwnCloud,Ignored because of the “choose what to sync” blacklist
4/22/17 5:18:27 PM, .Xauthority, 1-OwnCloud,File/Folder is ignored because it’s hidden.

5

I’ve found that these files that force the client to halt are not present on the physical drive. They are, however, represented in the Nextcloud web interface.

Continued -
Thanks for any effort anyone has made on behalf of this problem. It turns out that there were a number of inconsistencies between the database and what actually was present on the physical host drive. I ran an occ file:scan command to bring it back into sync and now the desktop client is working like a charm.

This problem could have been easily identified and fixed if the desktop client would have given a little more information regarding why it had halted.
Thanks,
Wayne