Browser on Mobile not logging in

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1
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Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): 25.0.3
PHP version (eg, 7.4): 8.0.27

The issue you are facing:
Mobile Browser (Firefox) not logging in, just reloading page when attempted.

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. Visit the instance’s domain on Mobile Firefox
  2. Attempt to log in
  3. tada
2

Unfortunately the provided information doesn’t allow to identify a root cause of your problem. Please use the support template and provide as much information about your enviornment, what you’ve already tested, what messages are logged etc., etc.

3

I am terribly sorry, this is an issue I’ve been having for weeks, but now (as soon as I decide to see if I can get any help with this, download the logs, etc) it suddently starts working.

I have no idea what might have caused this, but it appears to be working again…

1 Like
4

This seems to be a little unreliable, it is now suddenly not working on either mobile Firefox or mobile Brave…

I get an error message like this every time I try to log in:

{"reqId":"Y@ytowJjYMYXTiPCB2ZHOwAAAA8","level":2,
"time":"2023-02-15T10:02:37+00:00","remoteAddr":"XXX.XXX.XXX.XX",
"user":"--","app":"core","method":"GET",
"url":"/ocs/v2.php/cloud/users/myemailaddress?format=json",
"message":"Login failed: 'myemailaddress' (Remote IP: 'XXX.XXX.XXX.XX')",
"userAgent":"Mozilla/5.0 (compatible; Nextcloud Plesk Extension/1.6.3;
myserverdomain)","version":"25.0.3.2","data":{"app":"core"}}

I’ve obscured some of the information that I don’t think is relevant (email, IP, domain, etc)

Does anyone know what might be causing this?
I can log in fine on my computer.

5

I’ve also tried logging in with an App-Password, but I just get an “Access denied CSRF check failed”