Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 10.12.0
- Operating system and version (e.g., Ubuntu 24.04):
- Unraid 7.0.1
- Web server and version (e.g, Apache 2.4.25):
- unsure
- Reverse proxy and version _(e.g. nginx 1.27.2)
- nginx 2.12.3
- PHP version (e.g, 8.3):
replace me
- Is this the first time you’ve seen this error? (Yes / No):
- Yes
- When did this problem seem to first start?
- 4/19/2025
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- AIO Docker
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
- no
Summary of the issue you are facing:
I took a backup of my server to move to to my new unraid server. The mistake I made was not having a non-encrypted copy but I have the backup and the passcode; however, when I do the restore I get this this log found below.
Any help to solve this would be amazing.
Steps to replicate it (hint: details matter!):
- Attempt to do the backup
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
2025-04-20T01:12:05.152227357Z A 'borg' directory was found but could not find the borg archive.
2025-04-20T01:12:05.152290737Z Only the files/folders below have been found in the borg directory.
2025-04-20T01:12:05.153684291Z .
2025-04-20T01:12:05.153714689Z ..
2025-04-20T01:12:05.153728896Z README
2025-04-20T01:12:05.153742171Z data
2025-04-20T01:12:05.153755576Z hints.17
2025-04-20T01:12:05.153768861Z index.17
2025-04-20T01:12:05.153781966Z integrity.17
2025-04-20T01:12:05.153795111Z nonce
2025-04-20T01:12:05.154125428Z The archive and most importantly the config file must be positioned directly in the 'borg' subfolder.