Big Probs with Collabora

ℹ️ Support 📄 Collabora
1

Hi,

on our Nextloud server we saw the collobora (Pluginname:Collabora Online ) plugin as well as the built-in code server plugin (pluginname: Collabora Online Built-in CODE Server) installed but deactivated. Then I activated it. But now our cloud is no longer available. The Browser gets in an endless loop. The browser says:

Gateway Timeout

The gateway did not receive a timely response from the upstream server or application.
Apache/2.4.48 (Ubuntu) Server at our.domain.om Port 443

The logs say:

[Fri Jan 14 16:46:51.248285 2022] [proxy_fcgi:error] [pid 2289538] (70007)The timeout specified has expired: [client 1.2.3.4:3568] AH01075: Error dispatching request to : (polling)
[Fri Jan 14 16:47:03.608347 2022] [proxy_fcgi:error] [pid 2289551] (70007)The timeout specified has expired: [client 1.2.3.6:52146] AH01075: Error dispatching request to : (polling)
[Fri Jan 14 16:47:10.540874 2022] [proxy_fcgi:error] [pid 2289563] (70007)The timeout specified has expired: [client 1.2.3.7:52770] AH01075: Error dispatching request to : (polling)

This can also be due to a configuration of the Collobora Plugin via the web interface. Maybe it wants to install a separate Code server.

So I disabled both plugins via linux shell

sudo -u cloud php occ app:disable richdocuments
sudo -u cloud php occ app:disable richdocumentscode

…without sucess…
Can you get me started on how to recover the cloud ?

Thanks a lot for your help!

Best,

Thor

2

Hi,

so I could fix it … the enabling of richdocuments and richdocumentscode resulted in a bunch of Apache2 - subprocess of the owner “cloud”. So I disabled the plugins and killed those process and works.

Can you get me started how to get richdocuments and richdocumentscode ? Are there minimum requirements with regard to RAM/CPU… What settings are to necessary ?
Howtos ?

Thanks in advance for help!

Best,

Thor

3

Hi @thore

Maybe this is of any help…

It says that you need a at least 2 CPU cores and minimum of 1GB of RAM, plus an additional 100MB per user. So I would recommend at least 2GB of RAM or more, depending on how many users you have. Also make sure that you set the PHP Memory limit at least to 512M, as stated at the end of the linked doc.