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Sorry to hear you’re facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 21.0.7): 21.0.7
Operating system and version (eg, Ubuntu 20.04): Arch linux
Apache or nginx version (eg, Apache 2.4.25): 1.19.7
PHP version (eg, 7.4): 8.0.2
The issue you are facing:
I can’t open the files app. I receive a Bad Gateway 502 Error
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- open files app in Browser
The output of your Nextcloud log in Admin > Logging:
{"reqId":"4YN7kFK8MYS5NUkmor9a","level":0,"time":"2021-02-24T14:30:26+00:00","remoteAddr":"xxx","user":"max","app":"scss_cacher","method":"GET","url":"/apps/files/","message":"SCSSCacher::process ordinary check follows","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:85.0) Gecko/20100101 Firefox/85.0","version":"21.0.0.18"}
{"reqId":"4YN7kFK8MYS5NUkmor9a","level":0,"time":"2021-02-24T14:30:26+00:00","remoteAddr":"xxx","user":"max","app":"scss_cacher","method":"GET","url":"/apps/files/","message":"SCSSCacher::isCached 6328-74d9-merged.css isCachedCache is expired or unset","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:85.0) Gecko/20100101 Firefox/85.0","version":"21.0.0.18"}
{"reqId":"4YN7kFK8MYS5NUkmor9a","level":0,"time":"2021-02-24T14:30:26+00:00","remoteAddr":"xxx","user":"max","app":"scss_cacher","method":"GET","url":"/apps/files/","message":"SCSSCacher::isCached NotFoundException /appdata_ocmyl63yjxna/css/files/6328-74d9-merged.css","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:85.0) Gecko/20100101 Firefox/85.0","version":"21.0.0.18"}
{"reqId":"4YN7kFK8MYS5NUkmor9a","level":0,"time":"2021-02-24T14:30:26+00:00","remoteAddr":"xxx","user":"max","app":"scss_cacher","method":"GET","url":"/apps/files/","message":"SCSSCacher::process Lock acquired for /wapps/files/css/merged.scss","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:85.0) Gecko/20100101 Firefox/85.0","version":"21.0.0.18"}
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE