Support intro
Sorry to hear you’re facing problems. 
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Getting help
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- Official documentation (searchable and regularly updated)
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The Basics
-
Nextcloud Server version (e.g., 29.x.x):
- Nextcloud Hub 25 Autumn 32.0.2
-
Operating system and version (e.g., Ubuntu 24.04):
- Ubuntu 24.04.3 LTS
-
Web server and version (e.g, Apache 2.4.25):
- Apache/2.4.58
-
PHP version (e.g, 8.3):
- 8.3.6
-
Is this the first time you’ve seen this error? (Yes / No):
Yes
-
Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- It is a self-hosted server on Proxmox
-
App:
- Files automated tagging 3.0.1
Summary of the issue you are facing:
I scan a document (sheet paper) with my scanner into a directory on the server running Nextcloud. Then, depending on the file name, I move it to my Nextcloud data. There, I change the owner, etc., and update the folder using occ files:scan. I wrote the whole in a script that runs when a new file is detected.
# Move file and change owner
mv <SOURCE> <DESTINATION>
chown www-data:www-data <DESTINATION>
# Update Nextcloud
sleep 3
sudo -u www-data php --define apc.enable_cli=1 occ files:scan --path=<DESTINATION PATH>
When Nextcloud recognizes a new file as a PDF, it is tagged and the OCR scan is performed.
This worked great for years.
But now I’ve noticed that the trigger for tagging hasn’t been working recently. No changes to the file are recognized when I run files:scan. Only when I change the file again via the Nextcloud interface is the trigger activated.
What has changed in Nextcloud, or what can I do to make the trigger fire again with files:scan?
Is there an occ command to tag a file?
Steps to replicate it (hint: details matter!):
-
Define a rule to automatic tag a file
-
Copy a file into the nextcloud data
cp <SOURCE> <DESTINATION> -
Scan the Nextcloud folder
occ files:scan --path=<DESTINATION> -
Check if the tag has been set