Automated file tagging - Can't add a tag

🍱 Features & apps files-retention
1

I am trying to configure file retention.
I added the Automatic Tagging app to add tags to all files uploaded by a group.
I then attempted to add a rule.
I enter the description = success
I enter the tag = fails.
When I enter the tag it says “searching” and then changes to not found.
I had assumed that if I hit the tab or enter button that it would fill in a new tag. However, the field simply goes blank.

Apparently, I cannot add new tags to run rules against.

I have tried it in Chrome, Edge, Firefox, IE, and on my Android phone with the same results.

2

Maybe its late but i hope this helps other pepople.

Before use tags you should create them. You could do this from cloud.domain.com/settings/admin → collaborative tags (at the bottom)

3

Hi @Jason_Vivier
Did you find the reason for this? Seems like we’re having a similar issue. Even if I create a visible tag (just for testing) it doesn’t show up in the search field, weather I type the complete name or just a part of it. I also tried to simplify the tag (only lowercase letters and without spaces) - even not working.
Does anybody have a clue?

Thanks in advance for every idea.

Simon