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Getting help
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- Official documentation (searchable and regularly updated)
- How to topics and FAQs
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The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 30.0.5
- Operating system and version (e.g., Ubuntu 24.04):
- Ubuntu 20.04.6
- Web server and version (e.g, Apache 2.4.25):
- docker version of nextcloud
- Reverse proxy and version _(e.g. nginx 1.27.2)
- nginx/1.18.0 (Ubuntu)
- PHP version (e.g, 8.3):
- docker version of nextcloud
- Is this the first time you’ve seen this error? (Yes / No):
- No
- When did this problem seem to first start?
- it comes and goes. with every app update it’s different
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- docker
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
- no
Summary of the issue you are facing:
Couple of issues here:
- The auto upload of picture on nextcloud app on ios is not working or not working reliable.
- Taking away the “Transfers”-view making the issue even more complicated, as it is now impossible to see, if the app is currently upload something or not. Whatever the reason was to take that out of the app: it is not helpful.
- There are different ideas circulating why auto upload is not working mainly related to iOS. So I see guessings like it only upload when charging or it upload when there is a location change detected.
It would be helpful to get a definitive insight from the developers, what exactly triggers the auto upload on iOS and what are potential pitfalls.
In context of location change:
I see app installations on iOS, where location based services are never requested by the nextcloud app, hence there is no way in iOS to even activate location based services for iOS. Same app version on a different iPhone with same iOS version: location based services can be activated.
The latter one seems to auto upload more reliable. At least the next day, photos are usually showing up on the nextcloud server.
Summary: it’s a bit of a mess, unfortunately for quite some time.
What can be done to clarify this? Is there any technical/financial support possible to fix this issue?
PS: Background App Refresh is of course activated, but doesn’t change much.