Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 20.0.8
Operating system and version (eg, Ubuntu 20.04): Ubuntu 20.04.2 LTS
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.41 (Ubuntu)
PHP version (eg, 7.4): PHP 7.4.3
The issue you are facing:
When logging into Nextcloud on the web interface, the server never logs out the user automatically after any period of time. Is there a way to fix this so that if I a user is inactive on the web interface the systems logs out them out after 30 minutes of inactivity?
I searched in the forums and added a few lines to the config.php file in /var/xxx/nextcloud/config, but I am not getting any positive results. I am obviously doing something wrong. These are the lines I added:
‘remember_login_cookie_lifetime’ => 1296000,
‘session_lifetime’ => 43200,
‘session_keepalive’ => false,
‘auto_logout’ => false,
What am I doing wrong? How do I fix the problem? Thanks!
Is this the first time you’ve seen this error? (Y/N): N
Steps to replicate it:
- Login as either admin or user to Nexcloud web interface
- Remain inactive for any period of time
- Open web address of web interface after being inactive and instead of login page you are directed to user’s logged interface
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'xxx',
'passwordsalt' => 'xxx',
'secret' => 'xxx',
'trusted_domains' =>
array (
0 => 'nextcloud.example.com',
),
'datadirectory' => '/var/www/nextcloud-data/',
'dbtype' => 'mysql',
'version' => '20.0.8.1',
'overwrite.cli.url' => 'https://nextcloud.example.com',
'dbname' => 'nextcloud',
'dbhost' => 'localhost:3306',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'xxx',
'dbpassword' => 'xxx',
'installed' => true,
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'pipe',
'mail_from_address' => 'xxx',
'mail_domain' => 'example.com',
'mail_smtpauth' => 1,
'mail_smtphost' => 'localhost',
'mail_smtpport' => '1025',
'mail_smtpname' => 'xxx@example.com',
'mail_smtppassword' => 'xxx',
'mail_smtptimeout' => 30,
'remember_login_cookie_lifetime' => 1296000,
'session_lifetime' => 43200,
'session_keepalive' => false,
'auto_logout' => false,
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.local' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'localhost',
'port' => 6379,
),
'maintenance' => false,
'updater.release.channel' => 'stable',
'theme' => '',
'loglevel' => 2,
);
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE