Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): Nextcloud 21.0.3
Operating system and version (eg, Ubuntu 20.04): linux 3.10.0-962.3.2.lve1.5.25.10.el7.x86_64
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.48
PHP version (eg, 7.4): PHP 7.3.28
The issue you are facing:
i installed some applications today from the panel settings > apps, but none of them shows up in the top bar next to the one already and succesfully installed few days ago
they are shown as actives in my applications list, but i cannot use them since i don’t see them !
here is the list :
- BPM files
- collabora online (along with Collabora Online - Built-in CODE Server)
- Mind Map
- Ownpad
collabora fail to open when i click on a document, with an error message asking me to retry later
Is this the first time you’ve seen this error? (Y/N): Y
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'something', //transformed info
'passwordsalt' => 'something', //transformed info
'secret' => 'something', //transformed info
'trusted_domains' =>
array (
0 => 'my_nextcloud_url', //transformed info
),
'datadirectory' => '/home/name/nextclouddata', //transformed info
'dbtype' => 'mysql',
'version' => '21.0.3.1',
'overwrite.cli.url' => 'https://my_nextcloud_url/nextcloud', //transformed info
'dbname' => 'something', //transformed info
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'something', //transformed info
'dbpassword' => 'something', //transformed info
'installed' => true,
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
);
The output of your Apache/nginx/system log in /var/log/____
:
there is nothing in /var/log/
PASTE HERE