hi all
issue summary
“CustomMessage”: “Could not get object urn:oid:78 for file appdata_ocyyyyyyyyy/appstore/appapi_apps.json”
This object is on the CephS3 bucket and I can see its content (with an S3 cli)
Question: Am I doing some configuration error or wrong procedure, or is it some bug?
Now all details
nextcloud 31.0.7
ubuntu 24.04 LTS
php8.3 fpm
apache2
redis cluster (3 masters, 3 slaves)
mariadb 10.11.13
primary storage Ceph
After unziping nextcloud I do the initial installation with
sudo -E -u www-data php /var/www/nextcloud/occ maintenance:install --database "mysql" --database-host "db_priv_IP" --database-name "nextcloud" --database-user "nextcloud" --database-pass "xxxx" --admin-user "admin" --admin-pass "yyyy"
Creates a config.php with minimal config
<?php
$CONFIG = array (
'passwordsalt' => '...',
'secret' => '...',
'trusted_domains' =>
array (
0 => 'localhost',
),
'datadirectory' => '/var/www/nextcloud/data',
'dbtype' => 'mysql',
'version' => '31.0.7.1',
'overwrite.cli.url' => 'http://localhost',
'dbname' => 'nextcloud',
'dbhost' => 'db_priv_IP',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => 'xxx',
'installed' => true,
'instanceid' => 'xxxx',
);
I immediately execute a ansible playbook to set all other configuration options to get the following config.php
<?php
$CONFIG = array (
'passwordsalt' => '...',
'secret' => '...',
'trusted_domains' =>
array (
0 => 'myserver',
2 => 'ip1',
5 => 'ip2',
),
'datadirectory' => '/var/www/nextcloud/data',
'dbtype' => 'mysql',
'version' => '31.0.7.1',
'overwrite.cli.url' => 'https://mynextcloud_url',
'dbname' => 'nextcloud',
'dbhost' => 'db_ip',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => 'xxx',
'installed' => true,
'instanceid' => 'xxx',
'trusted_proxies' =>
array (
0 => 'trustedIP1',
1 => 'trustedIP2',
),
'allowed_admin_ranges' =>
array (
0 => 'IPRange1',
1 => 'IPRange2',
),
'redis.cluster' =>
array (
'seeds' =>
array (
0 => 'redisIP1:7000',
1 => 'redisIP1:7001',
2 => 'redisIP2:7000',
3 => 'redisIP2:7001',
4 => 'redisIP3:7000',
5 => 'redisIP3:7001',
),
'failover_mode' => '\\RedisCluster::FAILOVER_ERROR',
),
'default_phone_region' => 'PT',
'default_timezone' => 'Europe/Lisbon',
'enable_previews' => false,
'log_type' => 'file',
'logfile' => '/var/log/nextcloud/nextcloud.log',
'loglevel' => '3',
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'objectstore' =>
array (
'class' => '\\OC\\Files\\ObjectStore\\S3',
'arguments' =>
array (
'bucket' => 'mybucket-a',
'hostname' => 'myceph.domain',
'key' => 'mykey',
'secret' => 'mysecret',
'port' => '8080',
'use_path_style' => true,
),
),
'updater.release.channel' => 'production',
);
I can upload files, and they go to CephS3 bucket as objects,
the problem is with the appdata dir, I am able to list the apps with occ
sudo -E -u www-data php /var/www/nextcloud/occ app:list
Enabled:
- activity: 4.0.0
- app_api: 5.0.2
- bruteforcesettings: 4.0.0
- circles: 31.0.0
But in the web admin interface it gets stuck when I select “+ Apps”
The logs show
{
"reqId": "som_req",
"level": 3,
"time": "2025-07-30T14:21:14+00:00",
"remoteAddr": "ip",
"user": "admin",
"app": "objectstore",
"method": "GET",
"url": "/index.php/settings/apps",
"message": "Could not get object urn:oid:78 for file appdata_ocyyyyyyyyy/appstore/appapi_apps.json",
"userAgent": "Mozilla/5.0 (X11; Linux x86_64; rv:141.0) Gecko/20100101 Firefox/141.0",
"version": "31.0.7.1",
"exception": {
"Exception": "Exception",
"Message": "Failed to read object urn:oid:78",
"Code": 0,
"Trace": [
{
"file": "/var/www/nextcloud/lib/private/Files/ObjectStore/ObjectStoreStorage.php",
"line": 303,
"function": "readObject",
"class": "OC\\Files\\ObjectStore\\S3",
"type": "->"
},
{
"file": "/var/www/nextcloud/lib/private/Files/Storage/Common.php",
"line": 163,
"function": "fopen",
"class": "OC\\Files\\ObjectStore\\ObjectStoreStorage",
"type": "->"
},
{
"file": "/var/www/nextcloud/lib/private/Files/View.php",
"line": 1211,
"function": "file_get_contents",
"class": "OC\\Files\\Storage\\Common",
"type": "->"
},
{
"file": "/var/www/nextcloud/lib/private/Files/View.php",
"line": 555,
"function": "basicOperation",
"class": "OC\\Files\\View",
"type": "->"
},
{
"file": "/var/www/nextcloud/lib/private/Files/Node/File.php",
"line": 33,
"function": "file_get_contents",
"class": "OC\\Files\\View",
"type": "->"
},
{
"file": "/var/www/nextcloud/lib/private/Files/SimpleFS/SimpleFile.php",
"line": 55,
"function": "getContent",
"class": "OC\\Files\\Node\\File",
"type": "->"
},
{
"file": "/var/www/nextcloud/apps/app_api/lib/Fetcher/AppAPIFetcher.php",
"line": 126,
"function": "getContent",
"class": "OC\\Files\\SimpleFS\\SimpleFile",
"type": "->"
},
{
"file": "/var/www/nextcloud/apps/app_api/lib/Fetcher/ExAppFetcher.php",
"line": 151,
"function": "get",
"class": "OCA\\AppAPI\\Fetcher\\AppAPIFetcher",
"type": "->"
},
{
"file": "/var/www/nextcloud/apps/app_api/lib/Fetcher/ExAppFetcher.php",
"line": 168,
"function": "get",
"class": "OCA\\AppAPI\\Fetcher\\ExAppFetcher",
"type": "->"
},
{
"file": "/var/www/nextcloud/apps/app_api/lib/Service/ExAppsPageService.php",
"line": 45,
"function": "getExAppsWithUpdates",
"class": "OCA\\AppAPI\\Fetcher\\ExAppFetcher",
"type": "->"
},
{
"file": "/var/www/nextcloud/apps/settings/lib/Controller/AppSettingsController.php",
"line": 97,
"function": "provideAppApiState",
"class": "OCA\\AppAPI\\Service\\ExAppsPageService",
"type": "->"
},
{
"file": "/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",
"line": 200,
"function": "viewApps",
"class": "OCA\\Settings\\Controller\\AppSettingsController",
"type": "->"
},
{
"file": "/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",
"line": 114,
"function": "executeController",
"class": "OC\\AppFramework\\Http\\Dispatcher",
"type": "->"
},
{
"file": "/var/www/nextcloud/lib/private/AppFramework/App.php",
"line": 161,
"function": "dispatch",
"class": "OC\\AppFramework\\Http\\Dispatcher",
"type": "->"
},
{
"file": "/var/www/nextcloud/lib/private/Route/Router.php",
"line": 315,
"function": "main",
"class": "OC\\AppFramework\\App",
"type": "::"
},
{
"file": "/var/www/nextcloud/lib/base.php",
"line": 1040,
"function": "match",
"class": "OC\\Route\\Router",
"type": "->"
},
{
"file": "/var/www/nextcloud/index.php",
"line": 24,
"function": "handleRequest",
"class": "OC",
"type": "::"
}
],
"File": "/var/www/nextcloud/lib/private/Files/ObjectStore/S3ObjectTrait.php",
"Line": 75,
"message": "Could not get object urn:oid:78 for file appdata_ocyyyyyyyyy/appstore/appapi_apps.json",
"exception": {},
"CustomMessage": "Could not get object urn:oid:78 for file appdata_ocyyyyyyyyy/appstore/appapi_apps.json"
}
}
Thanks in advance
with kind regards
Mario