Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version:
Nextcloud 33.0.3
- Operating system and version:
#1 SMP PREEMPT Debian 1:6.12.75-1+rpt1~bookworm (2026-03-11)
- Web server and version:
Server version: Apache/2.4.67 (Debian)
- Reverse proxy and version:
nginx version: openresty/1.27.1.2
- PHP version:
PHP 8.4.21 (cli) (built: May 8 2026 19:26:29) (NTS)
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
recently
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
OMV Container
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issues you are facing:
After uppgrading two apps the Nextcloud server was no longer accesible looking at the logs I saw that Apache core dumps. After restarting the container everything went back to normal. Is this something related to the apps or Nextcloud 33 that would be helpful information for the devs?
Steps to replicate it (hint: details matter!):
- Go to Apps
- Click update all
- Nextcloud no longer accessible
Log entries
nextcloud | 83.97.85.45 - - [14/May/2026:08:30:09 +0200] "POST /login/confirm HTTP/1.1" 200 846 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:150.0) Gecko/20100101 Firefox/150.0"
nextcloud | 83.97.85.45 - - [14/May/2026:08:30:09 +0200] "GET /settings/apps/update/end_to_end_encryption HTTP/1.1" 200 762 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:150.0) Gecko/20100101 Firefox/150.0"
nextcloud | 83.97.85.45 - - [14/May/2026:08:30:11 +0200] "GET /ocs/v2.php/core/navigation/apps?format=json HTTP/1.1" 200 1225 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:150.0) Gecko/20100101 Firefox/150.0"
nextcloud | 83.97.85.45 - - [14/May/2026:08:30:12 +0200] "POST /apps/text/session/170/push HTTP/1.1" 200 785 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.0.0 AscDesktopEditor/9.3.1.8 Safari/537.36"
nextcloud | 83.97.85.45 - - [14/May/2026:08:30:13 +0200] "POST /apps/text/session/170/sync HTTP/1.1" 200 1937 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.0.0 AscDesktopEditor/9.3.1.8 Safari/537.36"
nextcloud | 83.97.85.45 - - [14/May/2026:08:30:09 +0200] "GET /settings/apps/update/calendar HTTP/1.1" 200 752 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:150.0) Gecko/20100101 Firefox/150.0"
nextcloud | 83.97.85.45 - - [14/May/2026:08:30:15 +0200] "GET /ocs/v2.php/core/navigation/apps?format=json HTTP/1.1" 200 1225 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:150.0) Gecko/20100101 Firefox/150.0"
nextcloud | 83.97.85.45 - - [14/May/2026:08:30:18 +0200] "POST /apps/text/session/170/sync HTTP/1.1" 200 1937 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.0.0 AscDesktopEditor/9.3.1.8 Safari/537.36"
nextcloud | [Thu May 14 08:30:21.009075 2026] [core:notice] [pid 1:tid 1] AH00052: child pid 163 exit signal Segmentation fault (11)
nextcloud | [Thu May 14 08:30:21.009180 2026] [core:notice] [pid 1:tid 1] AH00052: child pid 171 exit signal Segmentation fault (11)
nextcloud | [Thu May 14 08:30:25.013403 2026] [core:notice] [pid 1:tid 1] AH00052: child pid 81 exit signal Segmentation fault (11)
nextcloud | [Thu May 14 08:30:28.016608 2026] [core:notice] [pid 1:tid 1] AH00052: child pid 207 exit signal Segmentation fault (11)
nextcloud | [Thu May 14 08:30:30.018787 2026] [core:notice] [pid 1:tid 1] AH00052: child pid 201 exit signal Segmentation fault (11)
nextcloud | [Thu May 14 08:30:33.023526 2026] [core:notice] [pid 1:tid 1] AH00052: child pid 164 exit signal Segmentation fault (11)
nextcloud | [Thu May 14 08:30:34.027447 2026] [core:notice] [pid 1:tid 1] AH00052: child pid 162 exit signal Segmentation fault (11)
nextcloud | [Thu May 14 08:30:34.027847 2026] [core:notice] [pid 1:tid 1] AH00052: child pid 505 exit signal Segmentation fault (11)
nextcloud | [Thu May 14 08:30:35.034737 2026] [core:notice] [pid 1:tid 1] AH00052: child pid 170 exit signal Segmentation fault (11)
nextcloud | [Thu May 14 08:30:41.041314 2026] [core:notice] [pid 1:tid 1] AH00052: child pid 637 exit signal Segmentation fault (11)
nextcloud | [Thu May 14 08:30:43.042611 2026] [core:notice] [pid 1:tid 1] AH00052: child pid 638 exit signal Segmentation fault (11)
nextcloud | [Thu May 14 08:30:44.045210 2026] [core:notice] [pid 1:tid 1] AH00052: child pid 639 exit signal Segmentation fault (11)
nextcloud | [Thu May 14 08:30:44.045267 2026] [core:notice] [pid 1:tid 1] AH00052: child pid 640 exit signal Segmentation fault (11)
nextcloud | [Thu May 14 08:30:44.045278 2026] [core:notice] [pid 1:tid 1] AH00052: child pid 641 exit signal Segmentation fault (11)
nextcloud | [Thu May 14 08:30:49.053524 2026] [core:notice] [pid 1:tid 1] AH00052: child pid 642 exit signal Segmentation fault (11)
nextcloud | [Thu May 14 08:30:50.056344 2026] [core:notice] [pid 1:tid 1] AH00052: child pid 643 exit signal Segmentation fault (11)
nextcloud | [Thu May 14 08:30:52.059988 2026] [core:notice] [pid 1:tid 1] AH00052: child pid 644 exit signal Segmentation fault (11)
Nextcloud
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/var/www/html/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php(47): GuzzleHttp\\Handler\\CurlFactory::finish(Object(GuzzleHttp\\Handler\\CurlHandler), Object(GuzzleHttp\\Handler\\EasyHandle), Object(GuzzleHttp\\Handler\\CurlFactory))\\n#3 /var/www/html/3rdparty/guzzlehttp/guzzle/src/Middleware.php(142): GuzzleHttp\\Handler\\CurlHandler->__invoke(Object(GuzzleHttp\\Psr7\\Request), Array)\\n#4 /var/www/html/lib/private/Http/Client/DnsPinMiddleware.php(110): GuzzleHttp\\Middleware::{closure:{closure:GuzzleHttp\\Middleware::tap():137}:138}(Object(GuzzleHttp\\Psr7\\Request), Array)\\n#5 /var/www/html/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php(35): OC\\Http\\Client\\DnsPinMiddleware->{closure:{closure:OC\\Http\\Client\\DnsPinMiddleware::addDnsPinning():104}:105}(Object(GuzzleHttp\\Psr7\\Request), Array)\\n#6 /var/www/html/3rdparty/guzzlehttp/guzzle/src/Middleware.php(31): GuzzleHttp\\PrepareBodyMiddleware->__invoke(Object(GuzzleHttp\\Psr7\\Request), Array)\\n#7 /var/www/html/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php(71): GuzzleHttp\\Middleware::{closure:{closure:GuzzleHttp\\Middleware::cookies():28}:29}(Object(GuzzleHttp\\Psr7\\Request), Array)\\n#8 /var/www/html/3rdparty/guzzlehttp/guzzle/src/Middleware.php(66): GuzzleHttp\\RedirectMiddleware->__invoke(Object(GuzzleHttp\\Psr7\\Request), Array)\\n#9 /var/www/html/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php(75): GuzzleHttp\\Middleware::{closure:{closure:GuzzleHttp\\Middleware::httpErrors():60}:61}(Object(GuzzleHttp\\Psr7\\Request), Array)\\n#10 /var/www/html/3rdparty/guzzlehttp/guzzle/src/Client.php(333): GuzzleHttp\\HandlerStack->__invoke(Object(GuzzleHttp\\Psr7\\Request), Array)\\n#11 /var/www/html/3rdparty/guzzlehttp/guzzle/src/Client.php(169): GuzzleHttp\\Client->transfer(Object(GuzzleHttp\\Psr7\\Request), Array)\\n#12 /var/www/html/3rdparty/guzzlehttp/guzzle/src/Client.php(189): GuzzleHttp\\Client->requestAsync('get', Object(GuzzleHttp\\Psr7\\Uri), Array)\\n#13 /var/www/html/lib/private/Http/Client/Client.php(219): GuzzleHttp\\Client->request('get', 'https://cloud.k...', Array)\\n#14 /var/www/html/custom_apps/onlyoffice/lib/DocumentService.php(410): OC\\Http\\Client\\Client->get('https://cloud.k...', Array)\\n#15 /var/www/html/custom_apps/onlyoffice/lib/Preview.php(273): OCA\\Onlyoffice\\DocumentService->request('https://cloud.k...')\\n#16 /var/www/html/lib/private/Preview/GeneratorHelper.php(25): OCA\\Onlyoffice\\Preview->getThumbnail(Object(OC\\Files\\Node\\File), 4096, 4096)\\n#17 /var/www/html/lib/private/Preview/Generator.php(381): OC\\Preview\\GeneratorHelper->getThumbnail(Object(OCA\\Onlyoffice\\Preview), Object(OC\\Files\\Node\\File), 4096, 4096)\\n#18 /var/www/html/lib/private/Preview/Generator.php(335): OC\\Preview\\Generator->generateProviderPreview(Object(OC\\Files\\Node\\File), 4096, 4096, false, true, 'application/pdf', NULL)\\n#19 /var/www/html/lib/private/Preview/Generator.php(126): OC\\Preview\\Generator->getMaxPreview(Array, Object(OC\\Files\\Node\\File), 'application/pdf', NULL)\\n#20 /var/www/html/lib/private/Preview/Generator.php(94): OC\\Preview\\Generator->generatePreviews(Object(OC\\Files\\Node\\File), Array, 'application/pdf', true)\\n#21 /var/www/html/lib/private/PreviewManager.php(166): OC\\Preview\\Generator->getPreview(Object(OC\\Files\\Node\\File), 32, 32, true, 'fill', NULL, true)\\n#22 /var/www/html/core/Controller/PreviewController.php(166): OC\\PreviewManager->getPreview(Object(OC\\Files\\Node\\File), 32, 32, true, 'fill')\\n#23 /var/www/html/core/Controller/PreviewController.php(128): OC\\Core\\Controller\\PreviewController->fetchPreview(Object(OC\\Files\\Node\\File), 32, 32, false, true, 'fill', true)\\n#24 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(205): OC\\Core\\Controller\\PreviewController->getPreviewByFileId(214877, 32, 32, false, true, 'fill', true)\\n#25 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(118): OC\\AppFramework\\Http\\Dispatcher->executeController(Object(OC\\Core\\Controller\\PreviewController), 'getPreviewByFil...')\\n#26 /var/www/html/lib/private/AppFramework/App.php(153): OC\\AppFramework\\Http\\Dispatcher->dispatch(Object(OC\\Core\\Controller\\PreviewController), 'getPreviewByFil...')\\n#27 /var/www/html/lib/private/Route/Router.php(321): OC\\AppFramework\\App::main('OC\\\\Core\\\\Control...', 'getPreviewByFil...', Object(OC\\AppFramework\\DependencyInjection\\DIContainer), Array)\\n#28 /var/www/html/lib/base.php(1155): OC\\Route\\Router->match('/core/preview')\\n#29 /var/www/html/index.php(25): OC::handleRequest()\\n#30 {main}\"}","CustomMessage":"Failed to download thumbnail"}}
{"reqId":"oZntKM0HRzmJ3l0zspbN","level":3,"time":"2026-05-12T04:09:30+00:00","remoteAddr":"222.252.38.27","user":"--","app":"onlyoffice","method":"GET","url":"/apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJkb3dubG9hZCIsImZpbGVJZCI6MTE5ODQ5LCJ1c2VySWQiOiJqb2hhbm5lcyJ9.9OH182AOnzX6PTSrWLZW-XidB4UTQyz95-E3g2xTuLQ%22%2C%E2%80%9Cpdf%E2%80%9D%2C%E2%80%9Cjpeg%E2%80%9D%2C%E2%80%9Cthumb_2914863108%E2%80%9D%5D%7D%2C%7B%E2%80%9Cfile%E2%80%9D%3A%E2%80%9C%2Fvar%2Fwww%2Fhtml%2Flib%2Fprivate%2FPreview%2FProviderV1Adapter.php%E2%80%9D%2C%E2%80%9Cline%E2%80%9D%3A35%2C%E2%80%9Cfunction%E2%80%9D%3A%E2%80%9CgetThumbnail%E2%80%9D%2C%E2%80%9Cclass%E2%80%9D%3A%E2%80%9COCA%5C%5COnlyoffice%5C%5CPreview%E2%80%9D%2C%E2%80%9Ctype%E2%80%9D%3A%22-","scriptName":"/index.php","message":"Download with empty or not correct hash: Wrong number of segments","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_2) AppleWebKit/537.36 (KHTML, like Gecko) Brave Chrome/78.0.3904.97 Safari/537.36","version":"33.0.3.2","data":{"app":"onlyoffice"}}
{"reqId":"14SCF8Vp4iy4G26wY6KI","level":3,"time":"2026-05-13T17:02:41+00:00","remoteAddr":"169.224.38.161","user":"--","app":"onlyoffice","method":"GET","url":"/apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJkb3dubG9hZCIsImZpbGVJZCI6MTE5ODQ5LCJ1c2VySWQiOiJqb2hhbm5lcyJ9.9OH182AOnzX6PTSrWLZW-XidB4UTQyz95-E3g2xTuLQ%22%2C%E2%80%9Cpdf%E2%80%9D%2C%E2%80%9Cjpeg%E2%80%9D%2C%E2%80%9Cthumb_2914863108%E2%80%9D%5D%7D%2C%7B%E2%80%9Cfile%E2%80%9D%3A%E2%80%9C%2Fvar%2Fwww%2Fhtml%2Flib%2Fprivate%2FPreview%2FProviderV1Adapter.php%E2%80%9D%2C%E2%80%9Cline%E2%80%9D%3A35%2C%E2%80%9Cfunction%E2%80%9D%3A%E2%80%9CgetThumbnail%E2%80%9D%2C%E2%80%9Cclass%E2%80%9D%3A%E2%80%9COCA%5C%5COnlyoffice%5C%5CPreview%E2%80%9D%2C%E2%80%9Ctype%E2%80%9D%3A%22-","scriptName":"/index.php","message":"Download with empty or not correct hash: Wrong number of segments","userAgent":"Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/98.0.4758.102 Safari/537.36","version":"33.0.3.2","data":{"app":"onlyoffice"}}
{"reqId":"sKQoMCzOGVcEWGKIrJoM","level":3,"time":"2026-05-14T06:29:48+00:00","remoteAddr":"83.97.85.45","user":"king_admin","app":"jsresourceloader","method":"GET","url":"/settings/admin/onlyoffice","scriptName":"/index.php","message":"Could not find resource core/js/dist/systemtags.js to load","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:150.0) Gecko/20100101 Firefox/150.0","version":"33.0.3.2","data":{"app":"jsresourceloader"}}
Web Browser
Apps
Enabled:
- activity: 6.0.0
- admin_audit: 1.23.0
- bookmarks: 16.1.4
- brewmemo: 0.6.0
- bruteforcesettings: 6.0.0
- calendar: 6.4.0
- camerarawpreviews: 0.9.0
- circles: 33.0.0
- cloud_federation_api: 1.17.0
- comments: 1.23.0
- contacts: 8.4.5
- contactsinteraction: 1.14.1
- cookbook: 0.11.6
- dashboard: 7.13.0
- dav: 1.36.0
- encryption: 2.21.0
- end_to_end_encryption: 2.1.1
- federatedfilesharing: 1.23.0
- federation: 1.23.0
- files: 2.5.0
- files_downloadlimit: 5.1.0
- files_external: 1.25.1
- files_pdfviewer: 6.0.0
- files_reminders: 1.6.0
- files_sharing: 1.25.2
- files_trashbin: 1.23.0
- files_versions: 1.26.0
- firstrunwizard: 6.0.0
- fulltextsearch: 33.0.0
- groupfolders: 21.0.7
- logreader: 6.0.0
- lookup_server_connector: 1.21.0
- nextcloud_announcements: 5.0.0
- notes: 5.0.0
- notifications: 6.0.0
- oauth2: 1.21.0
- onlyoffice: 10.0.0
- password_policy: 5.0.0
- photos: 6.0.0
- privacy: 5.0.0
- profile: 1.2.0
- provisioning_api: 1.23.0
- recommendations: 6.0.0
- related_resources: 4.0.0
- serverinfo: 5.0.0
- settings: 1.16.0
- sharebymail: 1.23.0
- support: 5.0.0
- survey_client: 5.0.0
- suspicious_login: 11.0.0
- systemtags: 1.23.0
- tables: 2.1.1
- text: 7.0.1
- theming: 2.8.0
- twofactor_backupcodes: 1.22.0
- twofactor_nextcloud_notification: 7.0.0
- twofactor_totp: 15.0.0
- updatenotification: 1.23.0
- uppush: 2.4.0
- user_status: 1.13.0
- viewer: 6.0.0
- weather_status: 1.13.0
- webhook_listeners: 1.5.0
- workflowengine: 2.15.0
Disabled:- app_api: 33.0.0 (installed 32.0.0)
- testing: 1.23.0
- user_ldap: 1.24.0 (installed 1.22.0)