App problem - Server takes too long

Support intro

Sorry to hear you’re facing problems :slight_frown:

If you’re urgently looking for support to keep your business running, consider checking out our paid support options.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Remember, the below information may be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Please delete everything above when creating your topic, just provide the following:

Sorry for my bad english, i am a german guy.

Nextcloud version (eg, 12.0.2): Nextcloud 12.0.4
Operating system and version (eg, Ubuntu 17.04): Ubuntu 16.04 LTS
PHP version (eg, 7.1): php 7.0

The issue you are facing:

The Nextcloud app does not work on a specific smartphone. Server responds too slowly

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

The error in the app that the server takes too long to respond occurred without modification on the smartphone or server.
after I could not fix this with various ways, I have completely reinstalled the server on the same machine on a different hard drive. so the installation is completly clean.
i’ve tested the new server on a laptop and an other smartphone and it works without any errors, from the outside and the inside.

but the smartphone, which had the error, now brings this error again, to the new and absolutly clean server.

I have already uninstalled the app several times on the smartphone and reinstalled it again and again the error comes.

apparently reinstalling the entire server was useless and it’s up to something else. if i open on the smartphone the cloud through the browser it works without problems. Therefore, I think that it can only be due to the app.

The smartphone is a google pixel with android on it.

Do you have any ideas to fix it?

thank you for your help guys