Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
32.0.0
- Operating system and version (e.g., Ubuntu 24.04):
TrueNAS Fangtooth 25.02
- Web server and version (e.g, Apache 2.4.25):
- Not sure? This is my db: 12.0.2-MariaDB-ubu2404
- Reverse proxy and version _(e.g. nginx 1.27.2)
2.12.6
- PHP version (e.g, 8.3):
Not sure
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
Restarted my Truenas today, this is the last thing I çan remember that could have yielded this issue. During initial installation, I was able to access app store and install collabora (self-hosted)
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Docker
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
Yes, my domain is nextcloud.mynetwork.com (cloudflare domain), using Nginx proxy manager
Summary of the issue you are facing:
I am trying to install apps on my nextcloud. I cannot access the app store, and when I access the admin dashboard I see the following. The last thing I remember doing is restarting my TrueNAS machine and restarting the containers, I’m not sure how this could have arisen.
Steps to replicate it (hint: details matter!):
I do not recall. This showed up and I don’t know how or when.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
Not sure how to copy raw, but this is essentially the entire log repeated over and over.
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
[Sun Sep 29 14:11:26.563830 2024] [proxy_fcgi:error] [pid 1393:tid 546] [client XXX.XXX.XXX.XXX:YYYY] AH01071: Got error 'Primary script unknown'
[Sun Sep 29 14:11:27.198120 2024] [proxy_fcgi:error] [pid 1393:tid 543] [client XXX.XXX.XXX.XXX:YYYY] AH01071: Got error 'Primary script unknown'
[Sun Sep 29 14:12:01.492420 2024] [proxy:error] [pid 1393:tid 531] [client XXX.XXX.XXX.XXX:YYYY] AH00898: Error reading from remote server returned by /
[Sun Sep 29 14:12:05.624310 2024] [proxy_fcgi:error] [pid 1393:tid 539] [client XXX.XXX.XXX.XXX:YYYY] AH01067: Failed to read FastCGI header
[Sun Sep 29 14:12:05.624350 2024] [proxy_fcgi:error] [pid 1393:tid 539] [client XXX.XXX.XXX.XXX:YYYY] AH01075: Error dispatching request to : (reading input brigade)
[Sun Sep 29 14:12:30.871930 2024] [proxy_fcgi:access] [pid 1393:tid 532] [client XXX.XXX.XXX.XXX:YYYY] AH01071: Got error 'script '/usr/local/www/nextcloud/status.php' not found or unable to stat'
[Sun Sep 29 14:13:15.122580 2024] [access_log] [client XXX.XXX.XXX.XXX:YYYY] "GET /index.php/apps/notifications/api/v2/notifications" 200
[Sun Sep 29 14:13:16.232910 2024] [access_log] [client XXX.XXX.XXX.XXX:YYYY] "GET /index.php/settings/apps/list" 200
[Sun Sep 29 14:13:17.324110 2024] [access_log] [client XXX.XXX.XXX.XXX:YYYY] "GET /ocs/v2.php/apps/notifications/api/v2/notifications" 200
[Sun Sep 29 14:13:18.765000 2024] [access_log] [client XXX.XXX.XXX.XXX:YYYY] "GET /apps/richdocuments/index?fileId=NNNN&requesttoken=REDACTED&access_token=REDACTED&access_token_ttl=0" 200
[Sun Sep 29 14:13:19.875400 2024] [access_log] [client XXX.XXX.XXX.XXX:YYYY] "GET /remote.php/dav/files/USERNAME/REDACTED_FILE.odp" 200
[Sun Sep 29 14:13:21.913820 2024] [access_log] [client XXX.XXX.XXX.XXX:YYYY] "GET /remote.php/dav/files/USERNAME/REDACTED_FILE.pdf" 200
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
root@5eb1dafe41c1:/# occ config:list system
{
"system": {
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"192.168.2.145:8887",
],
"dbtype": "mysql",
"version": "32.0.0.13",
"overwrite.cli.url": "https:\/\/192.168.2.145:8887",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"memcache.local": "\\OC\\Memcache\\APCu",
"filelocking.enabled": true,
"memcache.locking": "\\OC\\Memcache\\APCu",
"upgrade.disable-web": true,
"maintenance_window_start": "3",
"maintenance": false,
"default_phone_region": "XX",
"mail_smtpmode": "log"
}
}
root@5eb1dafe41c1:/#
Apps
The output of occ app:list (if possible).
root@5eb1dafe41c1:/# occ app:list
Enabled:
- activity: 5.0.0-dev.0
- app_api: 32.0.0
- bruteforcesettings: 5.0.0-dev.0
- circles: 32.0.0
- cloud_federation_api: 1.16.0
- comments: 1.22.0
- contactsinteraction: 1.13.1
- dashboard: 7.12.0
- dav: 1.34.2
- federatedfilesharing: 1.22.0
- federation: 1.22.0
- files: 2.4.0
- files_downloadlimit: 5.0.0-dev.0
- files_external: 1.24.0
- files_pdfviewer: 5.0.0-dev.0
- files_reminders: 1.5.0
- files_sharing: 1.24.0
- files_trashbin: 1.22.0
- files_versions: 1.25.0
- firstrunwizard: 5.0.0-dev.0
- logreader: 5.0.0-dev.0
- lookup_server_connector: 1.20.0
- nextcloud_announcements: 4.0.0-dev.0
- notifications: 5.0.0-dev.0
- oauth2: 1.20.0
- password_policy: 4.0.0-dev.0
- photos: 5.0.0-dev.1
- privacy: 4.0.0-dev.0
- profile: 1.1.0
- provisioning_api: 1.22.0
- recommendations: 5.0.0-dev.0
- related_resources: 3.0.0-dev.0
- richdocuments: 9.0.0
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- sharebymail: 1.22.0
- support: 4.0.0-dev.0
- survey_client: 4.0.0-dev.0
- systemtags: 1.22.0
- text: 6.0.0-dev.0
- theming: 2.7.0
- twofactor_backupcodes: 1.21.0
- updatenotification: 1.22.0
- user_status: 1.12.0
- viewer: 5.0.0-dev.0
- weather_status: 1.12.0
- webhook_listeners: 1.3.0
- workflowengine: 2.14.0
Disabled:
- admin_audit: 1.22.0
- encryption: 2.20.0
- suspicious_login: 10.0.0-dev.0
- twofactor_nextcloud_notification: 6.0.0-dev.0
- twofactor_totp: 14.0.0
- user_ldap: 1.23.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.