Nextcloud version (eg, 20.0.5): 24.0.8
Operating system and version (eg, Ubuntu 20.04): Debian 11 Bullseye
Apache or nginx version (eg, Apache 2.4.25): 2.4.54-1
PHP version (eg, 7.4): 8.0
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Open web-based updater
- Click on start update
- Gateway Timeout 504 occurs in Step 3. Create Backup
The output of your Nextcloud log in Admin > Logging:
nothing related to a timeout
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => '<REDACTED>',
'passwordsalt' => '<REDACTED>',
'secret' => '<REDACTED>',
'trusted_domains' =>
array (
0 => '<REDACTED>',
1 => '<REDACTED>',
),
'datadirectory' => '/var/lib/nextcloud/data',
'dbtype' => 'mysql',
'version' => '24.0.8.2',
'overwrite.cli.url' => 'https://<REDACTED>',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => '<REDACTED>',
'dbpassword' => '<REDACTED>',
'default_phone_region' => 'DE',
'installed' => true,
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'tls',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => '<REDACTED>',
'mail_domain' => '<REDACTED>',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => '<REDACTED>',
'mail_smtpname' => '<REDACTED>',
'mail_smtppassword' => '<REDACTED>',
'mysql.utf8mb4' => true,
'maintenance' => false,
'theme' => '',
'filelocking.enabled' => true,
'filelocking.ttl' => 300,
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/var/run/redis/redis.sock',
'port' => 0,
'timeout' => 1.5,
),
'log_rotate_size' => '10485760',
'trashbin_retention_obligation' => 'auto, 28',
'versions_retention_obligation' => 'auto, 365',
'log_type' => 'file',
'logfile' => '/var/log/nextcloud/nextcloud.log',
'loglevel' => 3,
'logdateformat' => 'F d, Y H:i:s',
'mail_smtpport' => '587',
'auth.bruteforce.protection.enabled' => true,
'blacklisted_files' =>
array (
0 => '.htaccess',
1 => 'Thumbs.db',
2 => 'thumbs.db',
),
'updater.release.channel' => 'stable',
'updater.secret' => '<REDACTED>',
);
The output of your Apache/nginx/system log in /var/log/____
:
[Wed Jan 18 21:06:03.628414 2023] [proxy_fcgi:error] [pid 3028271:tid 140356892940032] (70007)The timeout specified has expired: [client <REDACTED>] AH01075: Error dispatching request to : (polling)
Output of web-based updater:
Parsing response failed.
Show detailed response
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>504 Gateway Timeout</title>
</head><body>
<h1>Gateway Timeout</h1>
<p>The gateway did not receive a timely response
from the upstream server or application.</p>
</body></html>