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ℹ️ Support
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1
Support intro

Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 18.0.2):
Operating system and version (eg, Ubuntu 20.04):QNAP QTS 4.4.2.1302
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 7.1):7.3.7

The issue you are facing:
Limited space in folder

Is this the first time you’ve seen this error? (Y/N):Y

Steps to replicate it:

  1. Logged in as admin, increased contingent to 10GB
  2. Upload file (movie mp4) with 400 MB to folder
  3. In right corner information “not enough free space”
  4. in left down corner 16,3 MB used from 88,3 MB
2

Perhaps files in trash?
Can you use linux commands to count the size of user-data-dir?

3

I don’t know why, but after a reinstall and Setting the Folder
"nextcloud/data/ "
within the tree share/
it works.

The config is now like this:

/share/Web/nextcloud -> The nextcloud Folder is the Folder which is created after unpacking
the nextcloud file within the Folder /share/Web.

/share/nextcloud/data -> must be created manually and should be choosen during Installation.

Then also the SQL has to be configured manually by using PHPAdmin (Install separately)
You have to configure the databaseuser “admin” as well as a database I named “nextcloud”

Best Regards