"An error occured during the request. Unable to proceed."

Support intro

Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 18.0.2): 18.0.4
Operating system and version (eg, Ubuntu 20.04): 18.04 LTS
Apache or nginx version (eg, Apache 2.4.25): nginx 1.16.1
PHP version (eg, 7.1): 7.3

The issue you are facing:
Weird behavior showing in Notifications when I load “Apps” or “User” pages.
Can’t use sharing features anymore

Is this the first time you’ve seen this error? (Y/N): No

Steps to replicate it:
When I go to the user/apps pages, I get this message in notification : "An error occured during the request. Unable to proceed."

The output of your Nextcloud log in Admin > Logging:

{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Run OCA\\Files\\BackgroundJob\\CleanupFileLocks job with ID 4","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Finished OCA\\Files\\BackgroundJob\\CleanupFileLocks job with ID 4 in 0 seconds","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Run OC\\Authentication\\Token\\DefaultTokenCleanupJob job with ID 15","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Invalidating session tokens older than 2020-04-26T14:00:01+00:00","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Invalidating remembered session tokens older than 2020-04-12T14:00:01+00:00","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Invalidating session tokens older than 2020-04-26T14:00:01+00:00","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Invalidating remembered session tokens older than 2020-04-12T14:00:01+00:00","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Finished OC\\Authentication\\Token\\DefaultTokenCleanupJob job with ID 15 in 0 seconds","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Run OC\\Log\\Rotate job with ID 17","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Finished OC\\Log\\Rotate job with ID 17 in 0 seconds","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Run OC\\Log\\Rotate job with ID 27","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Finished OC\\Log\\Rotate job with ID 27 in 0 seconds","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Run OC\\BackgroundJob\\Legacy\\RegularJob job with ID 32","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Finished OC\\BackgroundJob\\Legacy\\RegularJob job with ID 32 in 0 seconds","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Run OC\\Log\\Rotate job with ID 43","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Finished OC\\Log\\Rotate job with ID 43 in 0 seconds","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Run OC\\Authentication\\Token\\DefaultTokenCleanupJob job with ID 95","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Invalidating session tokens older than 2020-04-26T14:00:01+00:00","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Invalidating remembered session tokens older than 2020-04-12T14:00:01+00:00","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Invalidating session tokens older than 2020-04-26T14:00:01+00:00","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Invalidating remembered session tokens older than 2020-04-12T14:00:01+00:00","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Finished OC\\Authentication\\Token\\DefaultTokenCleanupJob job with ID 95 in 0 seconds","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Run OCA\\DAV\\BackgroundJob\\EventReminderJob job with ID 766","userAgent":"--","version":"18.0.4.2"}
{"reqId":"XIkJyJN6NCzVuS6fWIsX","level":0,"time":"April 27, 2020 16:00:01","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Finished OCA\\DAV\\BackgroundJob\\EventReminderJob job with ID 766 in 0 seconds","userAgent":"--","version":"18.0.4.2"}
{"reqId":"vlWdH59Z1UenR8YDN8de","level":3,"time":"April 27, 2020 16:04:32","remoteAddr":"192.168.1.1","user":"ncadm","app":"index","method":"GET","url":"/ocs/v2.php/apps/workflowengine/api/v1/workflows/global?format=json","message":{"Exception":"Exception","Message":"The requested uri(/ocs/v2.php/apps/workflowengine/api/v1/workflows/global) cannot be processed by the script '/apps/workflowengine/api/v1/workflows/global?')","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/base.php","line":951,"function":"getRawPathInfo","class":"OC\\AppFramework\\Http\\Request","type":"->","args":[]},{"file":"/var/www/nextcloud/index.php","line":38,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/nextcloud/lib/private/AppFramework/Http/Request.php","Line":782,"CustomMessage":"--"},"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:75.0) Gecko/20100101 Firefox/75.0","version":"18.0.4.2"}
{"reqId":"BJOgS3LSvf4I6p6VzDzb","level":3,"time":"April 27, 2020 16:07:25","remoteAddr":"192.168.1.1","user":"ncadm","app":"index","method":"GET","url":"/ocs/v2.php/cloud/users/details?offset=0&limit=25&search=","message":{"Exception":"Exception","Message":"The requested uri(/ocs/v2.php/cloud/users/details) cannot be processed by the script '/cloud/users/details?offset=0&limit')","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/base.php","line":951,"function":"getRawPathInfo","class":"OC\\AppFramework\\Http\\Request","type":"->","args":[]},{"file":"/var/www/nextcloud/index.php","line":38,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/nextcloud/lib/private/AppFramework/Http/Request.php","Line":782,"CustomMessage":"--"},"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:75.0) Gecko/20100101 Firefox/75.0","version":"18.0.4.2"}
{"reqId":"5hIvBSbNxWyHjGd2ktDq","level":3,"time":"April 27, 2020 16:07:29","remoteAddr":"192.168.1.1","user":"ncadm","app":"index","method":"GET","url":"/ocs/v2.php/cloud/groups?offset=0&search=&limit=5","message":{"Exception":"Exception","Message":"The requested uri(/ocs/v2.php/cloud/groups) cannot be processed by the script '/cloud/groups?offset=0&sear')","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/base.php","line":951,"function":"getRawPathInfo","class":"OC\\AppFramework\\Http\\Request","type":"->","args":[]},{"file":"/var/www/nextcloud/index.php","line":38,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/nextcloud/lib/private/AppFramework/Http/Request.php","Line":782,"CustomMessage":"--"},"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:75.0) Gecko/20100101 Firefox/75.0","version":"18.0.4.2"}
{"reqId":"xLvvqC0PYy0jhQty6VEc","level":3,"time":"April 27, 2020 16:10:36","remoteAddr":"192.168.1.1","user":"ncadm","app":"PHP","method":"GET","url":"/apps/joplin/","message":"Undefined index: jsFiles at /var/www/nextcloud/apps/joplin/lib/Service/JoplinService.php#128","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:75.0) Gecko/20100101 Firefox/75.0","version":"18.0.4.2"}
{"reqId":"xLvvqC0PYy0jhQty6VEc","level":3,"time":"April 27, 2020 16:10:36","remoteAddr":"192.168.1.1","user":"ncadm","app":"PHP","method":"GET","url":"/apps/joplin/","message":"Invalid argument supplied for foreach() at /var/www/nextcloud/apps/joplin/lib/Service/JoplinService.php#128","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:75.0) Gecko/20100101 Firefox/75.0","version":"18.0.4.2"}
{"reqId":"ZpWBSfvB5GxecNs9yu6g","level":3,"time":"April 27, 2020 16:10:41","remoteAddr":"192.168.1.1","user":"ncadm","app":"index","method":"GET","url":"/ocs/v2.php/apps/serverinfo/api/v1//diskdata?format=json","message":{"Exception":"Exception","Message":"The requested uri(/ocs/v2.php/apps/serverinfo/api/v1/diskdata) cannot be processed by the script '/apps/serverinfo/api/v1//diskdata?')","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/base.php","line":951,"function":"getRawPathInfo","class":"OC\\AppFramework\\Http\\Request","type":"->","args":[]},{"file":"/var/www/nextcloud/index.php","line":38,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/nextcloud/lib/private/AppFramework/Http/Request.php","Line":782,"CustomMessage":"--"},"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:75.0) Gecko/20100101 Firefox/75.0","version":"18.0.4.2"}
{"reqId":"dl9mE0B0QynyWODIlRm5","level":3,"time":"April 27, 2020 16:10:42","remoteAddr":"192.168.1.1","user":"ncadm","app":"index","method":"GET","url":"/ocs/v2.php/apps/serverinfo/api/v1//basicdata?format=json","message":{"Exception":"Exception","Message":"The requested uri(/ocs/v2.php/apps/serverinfo/api/v1/basicdata) cannot be processed by the script '/apps/serverinfo/api/v1//basicdata?')","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/base.php","line":951,"function":"getRawPathInfo","class":"OC\\AppFramework\\Http\\Request","type":"->","args":[]},{"file":"/var/www/nextcloud/index.php","line":38,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/nextcloud/lib/private/AppFramework/Http/Request.php","Line":782,"CustomMessage":"--"},"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:75.0) Gecko/20100101 Firefox/75.0","version":"18.0.4.2"}
{"reqId":"U43RKimSu3RtzOgOX4Ro","level":1,"time":"April 27, 2020 16:24:38","remoteAddr":"183.136.225.45","user":"--","app":"core","method":"GET","url":"/","message":"Trusted domain error. \"183.136.225.45\" tried to access using \"77.205.254.84\" as host.","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:47.0) Gecko/20100101 Firefox/47.0","version":"18.0.4.2"}

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => 'ocntxfdutwdh',
  'passwordsalt' => 'xxxx',
  'secret' => 'xxxx',
  'trusted_domains' =>
  array (
    0 => 'yp6128.dedyn.io',
    1 => '192.168.1.111',
  ),
  'datadirectory' => '/var/nc_data',
  'dbtype' => 'mysql',
  'version' => '18.0.4.2',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'nextcloud',
  'dbpassword' => 'nextcloud',
  'htaccess.RewriteBase' => '/',
  'overwrite.cli.url' => 'https://yp6128.dedyn.io',
  'overwriteprotocol' => 'https',
  'loglevel' => 1,
  'logtimezone' => 'Europe/Berlin',
  'logfile' => '/var/log/nextcloud.log',
  'log_type' => 'file',
  'log_rotate_size' => 104857600,
  'logdateformat' => 'F d, Y H:i:s',
  'cron_log' => true,
  'installed' => true,
  'filesystem_check_changes' => 1,
  'quota_include_external_storage' => false,
  'knowledgebaseenabled' => false,
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'filelocking.enabled' => 'true',
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'redis' =>
  array (
    'host' => '/var/run/redis/redis.sock',
    'port' => 0,
    'timeout' => 0.0,
  ),
  'maintenance' => false,
  'theme' => '',
  'integrity.check.disabled' => true,
  'updater.release.channel' => 'stable',
  'enable_previews' => true,
  'preview_max_x' => 2048,
  'preview_max_y' => 2048,
  'preview_max_filesize_image' => 50,
  'preview_max_scale_factor' => 10,
  'mail_smtpmode' => 'smtp',
  'mail_smtpsecure' => 'ssl',
  'mail_smtpauthtype' => 'LOGIN',
  'app_install_overwrite' =>
  array (
    0 => 'qownnotesapi',
    1 => 'files_reader',
    2 => 'joplin',
  ),
  'data-fingerprint' => 'xxxx',
);

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE