Nextcloud version (eg, 12.0.2): 15.0.2
Operating system and version (eg, Ubuntu 17.04): Working on a Jelastic provider
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.34
PHP version (eg, 7.1): 7.2.9
Hey first thanks a lot for your help!
The issue you are facing:
I setup a remote storage on an S3 compatible provider (Swisscom in Switzerland) to handle files for my small organization, currently like 10 users, maximum 4 simultaneous connexions.
My logs sometimes get suddenly filled with
connection reset by peer, more than 10 errors (error and fatal). The app they are listed under are Webdav, files_external and sometimes no app in context.
The problem is not really the logs, but the fact that every share on that remote storage is simply erased. I then have to add them back manually (I setup some important shares myself) but if a user wants to share something particular with another and then it’s suddenly not shared anymore, that’s a problem.
Here is an example of two possible errors, messages are different depending on the app but it’s always those two requests, either CreateBucket or ListObjects.
Exception: Creation of bucket "swisscombox" failed. Error executing "CreateBucket" on "[...]"; AWS HTTP error: cURL error 56: TCP connection reset by peer (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)
Aws\S3\Exception\S3Exception: Error executing "ListObjects" on "[...]"; AWS HTTP error: cURL error 56: TCP connection reset by peer (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)
I replaced the […]
My guess is that nextcloud thinks there’s no more external storage as it is not reachable, thus deletes all shares.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Configure a remote storage on Swisscom
- add a directory, share it and wait for errors to come
- See that share information has disapeared
The output of your config.php file in
/path/to/nextcloud (make sure you remove any identifiable information!):
<?php $CONFIG = array ( 'passwordsalt' => '#####', 'secret' => ''#####', 'trusted_domains' => array ( 0 => 'localhost', 1 => 'stammbox.devbs.ch', 2 => 'stammbox.sauvabelin.ch', ), 'datadirectory' => '/var/www/webroot/stammbox/mount-data', 'dbtype' => 'mysql', 'version' => '126.96.36.199', 'overwrite.cli.url' => 'http://localhost', 'dbname' => 'stammbox', 'dbhost' => ''#####', 'dbport' => '', 'dbtableprefix' => 'oc_', 'mysql.utf8mb4' => true, 'dbuser' => ''#####', 'dbpassword' => ''#####', 'installed' => true, 'quota_include_external_storage' => false, 'default_language' => 'fr', 'knowledgebaseenabled' => true, 'allow_user_to_change_display_name' => false, 'instanceid' => 'ocxqisl7c2tw', 'loglevel' => 2, 'maintenance' => false, 'data-fingerprint' => '75b2df8ca4d2a9a931b095550e3697fb', 'memcache.distributed' => '\\OC\\Memcache\\Redis', 'memcache.local' => '\\OC\\Memcache\\Redis', 'redis' => array ( 'host' => ''#####', 'port' => 6379, 'password' => ''#####', ), 'memcache.locking' => '\\OC\\Memcache\\Redis', 'filelocking.enabled' => true, );
Thanks a lot for your help and advices!