Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 12.0.2): 17.0.3
Operating system and version (eg, Ubuntu 17.04): Ubuntu 18.04
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.29
PHP version (eg, 7.1):PHP 7.2.24
The issue you are facing: All .mov files on the system are renamed with a -old making the file unusable until it is renamed. The format looks like 18-08-23 13-11-49 1940.mov-wip-e4b16073-old. How can I undo this and how did this happen?
Is this the first time you’ve seen this error? (Y/N): Yes
Steps to replicate it:
- I don’t know its just there
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
just logins failed in the logging.
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
PASTE HERE
$CONFIG = array (
‘instanceid’ => ‘xxxxxxxx’,
‘passwordsalt’ => ‘’,
‘secret’ => ‘******’,
‘trusted_domains’ =>
array (
0 => ‘domain.com’,
1 => ‘domain.com’,
2 => ‘x.x.x.x’,
3 => ‘x.x.x.x’,
),
‘datadirectory’ => ‘/data/directory’,
‘dbtype’ => ‘mysql’,
‘version’ => ‘17.0.3.1’,
‘overwrite.cli.url’ => ‘https://domain.com’,
‘overwriteprotocol’ => ‘https’,
‘trusted_proxies’ =>
array (
0 => ‘x.x.x.x’,
),
‘dbname’ => '’,
‘dbhost’ => ‘localhost’,
‘dbport’ => ‘’,
‘dbtableprefix’ => ‘oc_’,
‘mysql.utf8mb4’ => true,
‘dbuser’ => '’,
‘dbpassword’ => '’,
‘installed’ => true,
‘theme’ => ‘’,
‘loglevel’ => 2,
‘maintenance’ => false,
‘memcache.local’ => ‘\OC\Memcache\Redis’,
‘memcache.locking’ => ‘\OC\Memcache\Redis’,
‘redis’ =>
array (
‘host’ => ‘/var/run/redis/redis.sock’,
‘port’ => 0,
‘timeout’ => 0,
‘password’ => ‘’,
‘dbindex’ => 0,
),
‘twofactor_enforced’ => ‘false’,
‘twofactor_enforced_groups’ =>
array (
),
‘twofactor_enforced_excluded_groups’ =>
array (
),
‘mail_from_address’ => ‘nextcloud’,
‘mail_smtpmode’ => ‘smtp’,
‘mail_sendmailmode’ => ‘smtp’,
‘mail_domain’ => ‘*’,
‘mail_smtphost’ => '’,
‘mail_smtpport’ => ‘587’,
‘mail_smtpsecure’ => ‘tls’,
‘mail_smtpauthtype’ => ‘LOGIN’,
‘mail_smtpauth’ => 1,
‘mail_smtpname’ => '’,
‘mail_smtppassword’ => '****’,
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
[Tue Feb 25 06:25:17.294232 2020] [mpm_prefork:notice] [pid 4827] AH00163: Apache/2.4.29 (Ubuntu) configured -- resuming normal operations
[Tue Feb 25 06:25:17.294324 2020] [core:notice] [pid 4827] AH00094: Command line: '/usr/sbin/apache2'
[Tue Feb 25 19:58:16.271560 2020] [core:warn] [pid 4827] AH00045: child process 12386 still did not exit, sending a SIGTERM
[Tue Feb 25 19:58:16.428171 2020] [core:warn] [pid 4827] AH00045: child process 12461 still did not exit, sending a SIGTERM
[Tue Feb 25 19:58:16.428208 2020] [core:warn] [pid 4827] AH00045: child process 11986 still did not exit, sending a SIGTERM
[Tue Feb 25 19:58:16.428229 2020] [core:warn] [pid 4827] AH00045: child process 11987 still did not exit, sending a SIGTERM
[Tue Feb 25 19:58:18.437512 2020] [core:warn] [pid 4827] AH00045: child process 12386 still did not exit, sending a SIGTERM
[Tue Feb 25 19:58:18.437611 2020] [core:warn] [pid 4827] AH00045: child process 12461 still did not exit, sending a SIGTERM
[Tue Feb 25 19:58:18.437633 2020] [core:warn] [pid 4827] AH00045: child process 11986 still did not exit, sending a SIGTERM
[Tue Feb 25 19:58:18.437652 2020] [core:warn] [pid 4827] AH00045: child process 11987 still did not exit, sending a SIGTERM
[Tue Feb 25 19:58:20.441615 2020] [core:warn] [pid 4827] AH00045: child process 12386 still did not exit, sending a SIGTERM
[Tue Feb 25 19:58:20.441704 2020] [core:warn] [pid 4827] AH00045: child process 11986 still did not exit, sending a SIGTERM
[Tue Feb 25 19:58:20.441726 2020] [core:warn] [pid 4827] AH00045: child process 11987 still did not exit, sending a SIGTERM
[Tue Feb 25 19:58:22.449948 2020] [mpm_prefork:notice] [pid 4827] AH00169: caught SIGTERM, shutting down
[Tue Feb 25 19:58:56.376418 2020] [mpm_prefork:notice] [pid 1461] AH00163: Apache/2.4.29 (Ubuntu) configured -- resuming normal operations
[Tue Feb 25 19:58:56.602360 2020] [core:notice] [pid 1461] AH00094: Command line: '/usr/sbin/apache2'
[Tue Feb 25 20:20:18.157953 2020] [mpm_prefork:notice] [pid 1461] AH00169: caught SIGTERM, shutting down
[Tue Feb 25 20:20:18.426265 2020] [mpm_prefork:notice] [pid 3153] AH00163: Apache/2.4.29 (Ubuntu) configured -- resuming normal operations
[Tue Feb 25 20:20:18.426568 2020] [core:notice] [pid 3153] AH00094: Command line: '/usr/sbin/apache2'```