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Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
The Basics
- Nextcloud Server version (e.g., 29.x.x):
Nextcloud Hub 10 (31.0.9)
- Operating system and version (e.g., Ubuntu 24.04):
Debian 13.1 (trixie)
- Web server and version (e.g, Apache 2.4.25):
Not sure how to identify this
- Reverse proxy and version _(e.g. nginx 1.27.2)
Nginx Proxy Manager v2.12.6 (in docker)
- PHP version (e.g, 8.3):
replace me
- Is this the first time you’ve seen this error? (Yes / No):
No
- When did this problem seem to first start?
Initial Configuration
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO docker-compose
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
I have multiple failures that seem to be caused by DNS mismatches. I’ve mostly ignored it until now but it’s preventing me from using the OnlyOffice integration. I’ve attempted modifying /etc/hosts/ as I’ve seen in multiple other posts but it hasn’t worked. I’m inclined to believe I am missing some important step.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
https://pastebin.com/pDsdqd4F
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
Not sure what to provide here
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"check_data_directory_permissions": false,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwritehost": "nextcloud.hsportal.mywire.org",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"nextcloud.hsportal.mywire.org"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "31.0.9.1",
"overwrite.cli.url": "https:\/\/nextcloud.hsportal.mywire.org\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"updatechecker": false,
"loglevel": 2,
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": 10485760,
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": 2048,
"preview_max_y": 2048,
"jpeg_quality": 60,
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie",
"7": "OC\\Preview\\Krita",
"0": "OC\\Preview\\Imaginary",
"23": "OC\\Preview\\ImaginaryPDF"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": 30,
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"updatedirectory": "\/nc-updater",
"maintenance_window_start": 100,
"allow_local_remote_servers": true,
"davstorage.request_timeout": 3600,
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"htaccess.RewriteBase": "\/",
"dbpersistent": false,
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"files_external_allow_create_new_local": true,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"onlyoffice": {
"jwt_secret": "***REMOVED SENSITIVE VALUE***",
"jwt_header": "AuthorizationJwt"
},
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"app_install_overwrite": [
"extract"
],
"data-fingerprint": "0851990ce4704cb80b9a8dd2c0c822e4",
"DOMAIN": "nextcloud.hsportal.mywire.org"
}
}
Nginx Proxy Manager
Advanced:
client_body_buffer_size 512k;
proxy_read_timeout 86400s;
client_max_body_size 0;
Apps
The output of occ app:list (if possible).
Output
- activity: 4.0.0
- admin_audit: 1.21.0
- bruteforcesettings: 4.0.0
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contactsinteraction: 1.12.0
- dashboard: 7.11.0
- dav: 1.33.0
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_downloadlimit: 4.0.0
- files_external: 1.23.0
- files_fulltextsearch: 31.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- files_zip: 2.1.0
- firstrunwizard: 4.0.0
- fulltextsearch: 31.0.0
- fulltextsearch_elasticsearch: 31.0.0
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- nextcloud-aio: 0.8.0
- nextcloud_announcements: 3.0.0
- notes: 4.12.3
- notifications: 4.0.0
- notify_push: 1.2.0
- oauth2: 1.19.1
- onlyoffice: 9.11.0
- password_policy: 3.0.0
- photos: 4.0.0
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- support: 3.0.0
- survey_client: 3.0.0
- suspicious_login: 9.0.1
- systemtags: 1.21.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- twofactor_totp: 13.0.0-dev.0
- updatenotification: 1.21.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- whiteboard: 1.4.0
- workflowengine: 2.13.0
Disabled:
- app_api: 5.0.2 (installed 5.0.2)
- encryption: 2.19.0
- twofactor_nextcloud_notification: 5.0.0
- user_ldap: 1.22.0
Hosts File
127.0.0.1 localhost CompanionCube
192.168.0.12 nextcloud nextcloud.hsportal.mywire.org hsportal.mywire.org
Overview Errors:
Overview Errors:
-
Your webserver is not set up to serve `.js.map` files. Without these files, JavaScript Source Maps won’t function properly, making it more challenging to troubleshoot and debug any issues that may arise.
-
Unable to run check for JavaScript support. Please remedy or confirm manually if your webserver serves `.mjs` files using the JavaScript MIME type. To allow this check to run you have to make sure that your Web server can connect to itself. Therefore it must be able to resolve and connect to at least one of its `trusted_domains` or the `overwrite.cli.url`. This failure may be the result of a server-side DNS mismatch or outbound firewall rule.
-
Could not check if your web server properly resolves the OCM and OCS provider URLs. To allow this check to run you have to make sure that your Web server can connect to itself. Therefore it must be able to resolve and connect to at least one of its `trusted_domains` or the `overwrite.cli.url`. This failure may be the result of a server-side DNS mismatch or outbound firewall rule.
-
7 errors in the logs since October 20, 2025, 4:48:27 PM