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The Basics
- Nextcloud Server version (e.g., 29.x.x):
NC31 RC1
- Operating system and version (e.g., Ubuntu 24.04):
Ubuntu
Summary of the issue you are facing:
-
I do a Beta update like here described: How to update to Nextcloud 30 now? · nextcloud/all-in-one · Discussion #5133 · GitHub
-
Now I get the internal server error page in the browser
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log
located in your data directory). Feel free to use a pastebin/gist service if necessary.
Only the message:
"Unable to generate a URL for the named route \"richdocuments.document.editonline\" as such route does not exist."
"The requested alias \"OCP\\IServerContainer\" is deprecated. Please request \"Psr\\Container\\ContainerInterface\" directly. This alias will be removed in a future Nextcloud version."
"Call to undefined method OC\\TaskProcessing\\Manager::getAvailableTaskTypeIds()"
"Unable to generate a URL for the named route \"files.view.index\" as such route does not exist."
"Call to undefined method OC\\TaskProcessing\\Manager::getAvailableTaskTypeIds()"
"Unable to generate a URL for the named route \"theming.theming.getthemestylesheet\" as such route does not exist."
Nextcloud
The output of occ config:list system
or similar is best, but, if not possible, the contents of your config.php
file from /path/to/nextcloud
is fine (make sure to remove any identifiable information!):
"system": {
"debug": false,
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"check_data_directory_permissions": false,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwritehost": "c.roehrl-online.de",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"c.***"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "31.0.9.0",
"overwrite.cli.url": "https:\***/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": true,
"loglevel": 0,
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": "10485760",
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": 2048,
"preview_max_y": 2048,
"jpeg_quality": 60,
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie",
"7": "OC\\Preview\\Krita",
"0": "OC\\Preview\\Imaginary",
"23": "OC\\Preview\\ImaginaryPDF"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": "30",
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"updatedirectory": "\/nc-updater",
"davstorage.request_timeout": 3600,
"htaccess.RewriteBase": "\/",
"dbpersistent": false,
"files_external_allow_create_new_local": false,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"allow_local_remote_servers": true,
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"default_phone_region": "DE",
"skeletondirectory": "\/mnt\/ncdata\/skeleton",
"memories.exiftool": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/exiftool-amd64-musl",
"memories.vod.path": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/go-vod-amd64",
"memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
"memories.vod.ffprobe": "\/usr\/bin\/ffprobe",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "25",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"appsallowlist": false,
"updater.release.channel": "beta",
"app_install_overwrite": [
"nextcloud-aio",
"memories",
"files_rightclick",
"workflow_media_converter",
"fulltextsearch_elasticsearch",
"news",
"bookmarks",
"fulltextsearch",
"files_fulltextsearch",
"previewgenerator"
],
"defaultapp": "",
"memories.gis_type": 2,
"maintenance_window_start": 100,
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"memories.db.triggers.fcu": true,
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"data-fingerprint": "a126e354b437c805b95cb702d9c1408c",
"forbidden_filename_basenames": [
"con",
"prn",
"aux",
"nul",
"com0",
"com1",
"com2",
"com3",
"com4",
"com5",
"com6",
"com7",
"com8",
"com9",
"com\u00b9",
"com\u00b2",
"com\u00b3",
"lpt0",
"lpt1",
"lpt2",
"lpt3",
"lpt4",
"lpt5",
"lpt6",
"lpt7",
"lpt8",
"lpt9",
"lpt\u00b9",
"lpt\u00b2",
"lpt\u00b3"
],
"forbidden_filename_characters": [
"<",
">",
":",
"\"",
"|",
"?",
"*",
"\\",
"\/"
],
"forbidden_filename_extensions": [
" ",
".",
".filepart",
".part"
],
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"updatechecker": false,
Apps
The output of occ app:list
(if possible).
I disabled all apps:
Enabled:
- cloud_federation_api: 1.16.0
- dav: 1.34.2
- federatedfilesharing: 1.22.0
- files: 2.4.0
- files_fulltextsearch: 31.0.0
- fulltextsearch: 31.0.0
- fulltextsearch_elasticsearch: 31.0.0
- lookup_server_connector: 1.20.0
- oauth2: 1.20.0
- profile: 1.1.0
- provisioning_api: 1.22.0
- richdocuments: 9.0.0-beta.2
- settings: 1.15.0
- spreed: 22.0.0-rc.2
- support: 4.0.0-dev.0
- theming: 2.7.0
- twofactor_backupcodes: 1.21.0
- viewer: 5.0.0-dev.0
- workflowengine: 2.14.0
Disabled: - activity: 5.0.0-dev.0 (installed 5.0.0-dev.0)
- admin_audit: 1.22.0 (installed 1.22.0)
- app_api: 32.0.0-dev.5 (installed 5.0.2)
- bookmarks: 15.2.0 (installed 15.2.0)
- bruteforcesettings: 5.0.0-dev.0 (installed 5.0.0-dev.0)
- circles: 32.0.0-dev.0 (installed 32.0.0-dev.0)
- comments: 1.22.0 (installed 1.22.0)
- contacts: 8.0.0 (installed 8.0.0)
- contactsinteraction: 1.13.0 (installed 1.13.0)
- dashboard: 7.12.0 (installed 7.12.0)
- encryption: 2.20.0
- federation: 1.22.0 (installed 1.22.0)
- files_downloadlimit: 5.0.0-dev.0 (installed 4.0.0)
- files_external: 1.24.0
- files_pdfviewer: 5.0.0-dev.0 (installed 5.0.0-dev.0)
- files_reminders: 1.5.0 (installed 1.5.0)
- files_sharing: 1.24.0 (installed 1.24.0)
- files_trashbin: 1.22.0 (installed 1.22.0)
- files_versions: 1.25.0 (installed 1.25.0)
- firstrunwizard: 5.0.0-dev.0 (installed 5.0.0-dev.0)
- groupfolders: 20.0.0 (installed 20.0.0)
- logreader: 5.0.0-dev.0 (installed 5.0.0-dev.0)
- mail: 5.5.0-rc.1 (installed 5.5.0-rc.1)
- memories: 7.6.2 (installed 7.6.2)
- news: 27.0.0-beta.1 (installed 27.0.0-beta.1)
- nextcloud-aio: 0 (installed 0.8.0)
- nextcloud_announcements: 4.0.0-dev.0 (installed 1.16.0)
- notifications: 5.0.0-dev.0 (installed 5.0.0-dev.0)
- password_policy: 4.0.0-dev.0 (installed 4.0.0-dev.0)
- photos: 5.0.0-dev.1 (installed 5.0.0-dev.1)
- previewgenerator: 5.10.0 (installed 5.10.0)
- privacy: 4.0.0-dev.0 (installed 1.11.0)
- recommendations: 5.0.0-dev.0 (installed 5.0.0-dev.0)
- related_resources: 3.0.0-dev.0 (installed 3.0.0-dev.0)
- serverinfo: 4.0.0-dev.0 (installed 4.0.0-dev.0)
- sharebymail: 1.22.0 (installed 1.22.0)
- survey_client: 4.0.0-dev.0 (installed 1.15.0)
- suspicious_login: 10.0.0-dev.0
- systemtags: 1.22.0 (installed 1.21.1)
- text: 6.0.0-dev.0 (installed 6.0.0-dev.0)
- twofactor_nextcloud_notification: 6.0.0-dev.0 (installed 6.0.0-dev.0)
- twofactor_totp: 14.0.0 (installed 14.0.0)
- updatenotification: 1.22.0 (installed 1.22.0)
- user_ldap: 1.23.0
- user_status: 1.12.0 (installed 1.12.0)
- weather_status: 1.12.0 (installed 1.7.0)
- webhook_listeners: 1.3.0 (installed 1.1.0-dev)
- workflow_script: 3.0.0 (installed 3.0.0)