After update to 28.0.4 Error Encryption not ready: Default encryption module not loaded

ℹ️ Support
, ,
1
Support intro

Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): Nextcloud desktop client 3.12.3
Nextcloud version (eg, 20.0.5): Nextcloud Hub 7 (28.0.4)
Operating system and version (eg, Ubuntu 20.04): macOS 14.4.1
Apache or nginx version (eg, Apache 2.4.25): Where do I find this?
PHP version (eg, 7.4): Version: 8.2.17

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N): N

Steps to replicate it:

  1. Start nextcloud desktop client
  2. Wait for the client to check for changes on the server
  3. files start to sync and then I get “Encryption not ready: Default encryption module not loaded”
  4. I check setting on the server and it say the Default encryption module is enabled under the admin security settings.
  5. A fer serivces with use the webdev link now get 503 Errors as well.

The output of your Nextcloud log in Admin > Logging:

Log page is blank everytime I look for logs on it.

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'apps_paths' =>
  array (
    0 =>
    array (
      'path' => '/usr/local/www/nextcloud/apps',
      'url' => '/apps',
      'writable' => true,
    ),
    1 =>
    array (
      'path' => '/usr/local/www/nextcloud/apps-pkg',
      'url' => '/apps-pkg',
      'writable' => false,
    ),
  ),
  'logfile' => '/var/log/nextcloud/nextcloud.log',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'one-click-instance' => true,
  'one-click-instance.user-limit' => 100,
  'memcache.distributed' => '\\OC\\Memcache\\Redis',
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'redis' =>
  array (
    'host' => 'localhost',
  ),
  'passwordsalt' => 'removed',
  'secret' => 'removed',
  'trusted_domains' =>
  array (
    0 => 'localhost',
    1 => 'removed',
    2 => 'removed',
    3 => 'removed,
  ),
  'datadirectory' => '/usr/local/www/nextcloud/data',
  'dbtype' => 'mysql',
  'version' => '28.0.4.1',
  'overwrite.cli.url' => 'http://localhost',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'removed',
  'dbpassword' => 'removed',
  'installed' => true,
  'instanceid' => 'oceuo1dj8ha1',
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 2,
  'twofactor_enforced' => 'true',
  'twofactor_enforced_groups' =>
  array (
    0 => 'admin',
  ),
  'twofactor_enforced_excluded_groups' =>
  array (
    0 => 'admin',
  ),
  'mail_from_address' => 'alert',
  'mail_smtpmode' => 'smtp',
  'mail_sendmailmode' => 'smtp',
  'mail_domain' => 'removed',
  'mail_smtpsecure' => 'ssl',
  'mail_smtpauth' => 1,
  'mail_smtphost' => 'removed',
  'mail_smtpport' => 'removed',
  'mail_smtpname' => 'removed',
  'mail_smtppassword' => 'removed',
);